The most valuable feature is log transparency because it shows logs in a very easy way. You can easily understand the source & destination with the service port number.
The event log also works fine. We get transparency in the event log product.
Network Admin at a manufacturing company with 201-500 employees
With the log transparency, you can understand the source & destination with the service port number.
Pros and Cons
- "The most valuable feature is log transparency because it shows logs in a very easy way, and you can easily understand the source and destination with the service port number."
- "I have encountered stability issues. Many times when I have restarted my log server, services wouldn't automatically start."
What is most valuable?
How has it helped my organization?
They should improve monitoring & notifications when switching concepts. My latest experience is they were unable to get switch access alerts. It doesn't have any option for Cisco IPS monitoring. Their server doesn't support 64-bit Check Point firewall & many other types of firewall, like Sophos.
What needs improvement?
They should appoint more technical staff for Saturday & Sunday support.
For how long have I used the solution?
I have used it for more than two years.
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What do I think about the stability of the solution?
I have encountered stability issues. Many times when I have restarted my log server, services wouldn't automatically start.
In the event log analyzer, many times the servers don't show logs.
How are customer service and support?
Customer Service:
Customer service is very good & polite. As I mentioned elsewhere, they should appoint more tech staff for Saturday & Sunday support.
Technical Support:Tech support is excellent & polite. I've talked with Mr. Aswim many times; he has always given quick & polite responses.
Which solution did I use previously and why did I switch?
I didn't previously use any monitoring solutions.
What about the implementation team?
I implemented it directly with ManageEngine.
What's my experience with pricing, setup cost, and licensing?
I didn't use any other solutions, so I can't say anything about pricing. I think the price is high as per other solutions.
Which other solutions did I evaluate?
Before choosing, we also evaluated SolarWinds Syslog Server.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: March 2026
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