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PeerSpot user
Spiritual Director (Graduate Certificate) at a religious institution
Vendor
I can have unique, complex passwords which sync between my phone, tablet, and laptop.
Pros and Cons
  • "i have only one password to remember, which is the one to get me into Keeper."

    What is most valuable?

    I love the ease with which I can have hundreds of unique, complex passwords which sync between my phone, tablet, and laptop. I have only one password to remember, which is the one to get me into Keeper. Everything else provides top-notch security for my personal and professional work.

    How has it helped my organization?

    Having the unique passwords has provided an additional level of cyber security for my home, business, and, personal life. It is efficient and private. This is a vast improvement over my old process of writing them down in a little notebook and repeating too many of the passwords!

    What needs improvement?

    I don't have recommendations for improvements. It works for me.

    What was my experience with deployment of the solution?

    No deployment issues at all. It is intuitive and simple to set up. I spent about three hours one afternoon typing in or recreating my established passwords. I have since added hundreds more.

    Buyer's Guide
    Enterprise Password Managers
    May 2025
    Find out what your peers are saying about Keeper Security, Inc., LastPass, Dashlane and others in Enterprise Password Managers. Updated: May 2025.
    857,162 professionals have used our research since 2012.

    What do I think about the stability of the solution?

    Keeper doesn't crash and hasn't failed in several years of my using it.

    What do I think about the scalability of the solution?

    No scalability issues at all.

    How are customer service and support?

    Customer Service:

    I have not needed to use customer service. The product just works.

    Technical Support:

    I have had no need to contact technical support.

    Which solution did I use previously and why did I switch?

    Keeper is the only password security platform I have used and I have no incentive to try another.

    How was the initial setup?

    The initial setup was straightforward. It took about three hours to put in the passwords I had. In several cases, I changed them to better passwords. It was a great use of three hours!

    What's my experience with pricing, setup cost, and licensing?

    Pricing is perfectly manageable, even when I added the family plan. It is well worth the cost, compared to ID theft or other cyber invasions!

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    PeerSpot user
    Adminsitrative Team Support, North America Operations Team at a non-tech company with 10,001+ employees
    Real User
    For Android, you have fingerprint sign-on.

    What is most valuable?

    Many great features, but these are my fave: Amazing Chrome plug-in; phone and desktop access; roll the dice to create encrypted password; for Android, you have fingerprint sign-on; ability to attach files to any entry; family sharing.

    How has it helped my organization?

    I do a lot of account access to many different systems both at work and in my personal life. Keeper makes my sign-on a simple process. No more writing down passwords in unsafe habits.

    What needs improvement?

    Keeper works like a champ as a password manager. Other than that, I cannot provide feedback on improvements.

    For how long have I used the solution?

    I've used Keeper for two years now.

    What was my experience with deployment of the solution?

    No issues on deployment.

    What do I think about the stability of the solution?

    No stability issues.

    What do I think about the scalability of the solution?

    No scalability issues.

    How are customer service and technical support?

    Customer Service:

    Customer service is great. I had an issue with membership and they cleared it up immediately.

    Technical Support:

    Technical support is excellent.

    Which solution did I use previously and why did I switch?

    I used Dashlane.

    How was the initial setup?

    It was an easy setup. It did take a long time to add all my information. Once that was complete, my life got easier.

    What's my experience with pricing, setup cost, and licensing?

    I think this is well priced.

    Which other solutions did I evaluate?

    Before choosing this product, we also evaluated Dashlane. I found Keeper more user-friendly.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    Enterprise Password Managers
    May 2025
    Find out what your peers are saying about Keeper Security, Inc., LastPass, Dashlane and others in Enterprise Password Managers. Updated: May 2025.
    857,162 professionals have used our research since 2012.
    reviewer668895 - PeerSpot reviewer
    IAM Consultant at a engineering company with 1-10 employees
    User
    The security architecture and account transfer features are a couple of the most valuable features.
    Pros and Cons
    • "Keeper Bridge."
    • "Ability to set up password profiles that can predefine custom fields and password complexity."

    How has it helped my organization?

    Users can now use unique strong passwords with out worrying about memorizing them.

    What is most valuable?

    • Security Architecture
    • Account Transfer
    • Keeper SSO Connect
    • Keeper Bridge

    What needs improvement?

    • Ability to set up password profiles that can predefine custom fields and password complexity.

    What do I think about the stability of the solution?

    We have never encountered any stability issues.

    What do I think about the scalability of the solution?

    We have not encountered any scalability issues.

    How are customer service and technical support?

    Customer Service:

    Customer service is 10/10.

    Technical Support:

    Technical support is 10/10.

    Which solution did I use previously and why did I switch?

    We previously used LastPass. It was getting cumbersome, costly, and riddled with security concerns.

    How was the initial setup?

    Initial setup was straightforward.

    What about the implementation team?

    Keeper Support implemented it.

    What was our ROI?

    It lowers the risk for password management.

    What's my experience with pricing, setup cost, and licensing?

    The more users, the better the price. Always opt for the live support.

    Which other solutions did I evaluate?

    Before choosing this product, we also evaluated LastPass, Dashlane, and Zoho.

    What other advice do I have?

    It is the best product we recommend to our clients. Get Keeper!

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    PeerSpot user
    Parts and Logistics Manager at a manufacturing company
    Real User
    It can save additional fields like security questions and notes.

    What is most valuable?

    • Password Generator
    • Ease of use
    • Multi-platform
    • 24/7 support
    • Affordability

    How has it helped my organization?

    It provides a simple way to share new passwords for the various sites we work with; no need to write down passwords in a notebook for safekeeping!

    What needs improvement?

    I have not encountered any problems or areas that need improvement at this time.

    For how long have I used the solution?

    I have used it for more than five years.

    What was my experience with deployment of the solution?

    I have not encountered any deployment issues.

    What do I think about the stability of the solution?

    I have not encountered any stability issues.

    What do I think about the scalability of the solution?

    I have not encountered any scalability issues.

    How are customer service and technical support?

    Customer Service:

    Customer service is fantastic. They are very responsive to my needs. You get a response within minutes when there is a concern.

    Technical Support:

    Technical support is also fantastic. They are very responsive to questions.

    Which solution did I use previously and why did I switch?

    I have not used any other platform, but have talked to others who use other password managers, and I like the features of Keeper more.

    How was the initial setup?

    It is very simple to use and set up each password.

    What about the implementation team?

    An in-house team implemented it.

    What was our ROI?

    Keeper pays for itself. It's invaluable to our company.

    What's my experience with pricing, setup cost, and licensing?

    It's affordable and offers various plans to meet individual needs.

    Which other solutions did I evaluate?

    I looked at LastPass.

    What other advice do I have?

    I use Keeper every day, all day long for personal and business use to store and remember more than 100 passwords for the various websites I work on and manage. My co-workers and I share passwords and keep each other updated on password changes using Keeper. I can seamlessly move from my computer to my phone when on-the-go as well using my Keeper Android App. Generating passwords is simple. You just click the icon to create. I have control over how long Keeper keeps me logged into the computer I am using as well, that way I can change it if I am using a computer that is not my own. I also love that I am able to save additional fields like security questions and notes. Remembering just one password is a must for me!

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    PeerSpot user
    IT Consultant at a healthcare company
    Consultant
    Password sharing with team members.

    What is most valuable?

    Password sharing with team members.

    How has it helped my organization?

    • No longer chasing passwords for one of the one thousand things I need them for.
    • Centralized storage.

    What needs improvement?

    Being able to import from other password managers directly.

    For how long have I used the solution?

    3 Years.

    What was my experience with deployment of the solution?

    Nope, very simple.

    What do I think about the stability of the solution?

    Nope.

    What do I think about the scalability of the solution?

    Nope.

    How are customer service and technical support?

    Customer Service:

    Excellent, had an issue early on with access permissions and they fixed it quick like champs.

    Technical Support:

    Excellent.

    Which solution did I use previously and why did I switch?

    Previously it was just Excel, very painful.

    How was the initial setup?

    Easy to set up in less than 10 minutes.

    What about the implementation team?

    In house team.

    What was our ROI?

    Instantly.

    What's my experience with pricing, setup cost, and licensing?

    Pricing is reasonable, worth forking money out for.

    Which other solutions did I evaluate?

    KeePass.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    PeerSpot user
    Senior Business Development Representative at a insurance company with 1,001-5,000 employees
    Vendor
    ​Strong password creator and easy to use interface.

    What is most valuable?

    • Strong password creator
    • Two factor authentication
      Cross platform functionality
    • Easy to use interface

    How has it helped my organization?

    We are more organized and know that our data is protected.

    What needs improvement?

    Export functionality.

    For how long have I used the solution?

    4+ years

    What was my experience with deployment of the solution?

    None.

    What do I think about the stability of the solution?

    None.

    What do I think about the scalability of the solution?

    None.

    How are customer service and technical support?

    Responsive.

    Which solution did I use previously and why did I switch?

    Local password management.

    How was the initial setup?

    Straightforward.

    What about the implementation team?

    I handled it.

    What was our ROI?

    Priceless.

    Which other solutions did I evaluate?

    1password, Dashlane, LastPass.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    it_user326337 - PeerSpot reviewer
    it_user326337Customer Success Manager at PeerSpot
    Real User

    Can you share what impacted your decision process to choose this solution over the alternatives that you considered?

    PeerSpot user
    CT Technologist at a healthcare company
    Vendor
    It keeps passwords and logins organized and secure.

    What is most valuable?

    It is very easy to use.

    How has it helped my organization?

    Keeper helped me stay organized by not having to write down passwords and/or logins every time I created a new login or password. I do not have to write the information in a book or binder that could be easily viewed by anyone else, friend or foe. I don't have to keep up with a physical copy of passwords and logins which is highly more secure for me and my family. All my logins are now stored in the cloud in alphabetical order of the site or category that I listed it under which is a HUGE time saver for me. I don't have to look through several physical pages as I once did when the information was kept in a binder. Also, since Keeper backs up my information automatically, I know the information is securely stored away safely and only I or people I authorize with the passcode has access to all this valuable information. It is a life saver for me.

    What needs improvement?

    Lower the price.

    What was my experience with deployment of the solution?

    No deployment issues.

    What do I think about the stability of the solution?

    No stability issues.

    What do I think about the scalability of the solution?

    No scalability issues.

    How are customer service and technical support?

    Customer Service:

    I have never had to contact customer service.

    Technical Support:

    I have never had to contact technical support.

    Which solution did I use previously and why did I switch?

    I did not previously use a different solution.

    Which other solutions did I evaluate?

    Before choosing this product, I did not evaluate other options.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    PeerSpot user
    Senior Fellow at a international affairs institute
    Vendor
    The Chrome browser plug-in and Android app are efficient.

    Valuable Features

    There are many, it creates really secure passwords and I only have to remember one. Also, it has a very good plug in for my browser (Chrome) and also syncs to my phone (Android) so it is very efficient.

    Improvements to My Organization

    It is simply very efficient and easy to use. Saves time and frustration.

    Room for Improvement

    I don't really think the Vault is much use to me. It is included in my package that I pay for - but I never use it. I find services like Dropbox much more useful as it has the automatic sync. I think Keeper is most useful for its primary function - password management - which it does excellently and this shouldn't take away from that.

    Use of Solution

    2 years

    Deployment Issues

    No

    Customer Service and Technical Support

    Customer Service:

    Excellent

    Technical Support:

    Top notch

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    Download our free Enterprise Password Managers Report and find out what your peers are saying about Keeper Security, Inc., LastPass, Dashlane, and more!
    Updated: May 2025
    Buyer's Guide
    Download our free Enterprise Password Managers Report and find out what your peers are saying about Keeper Security, Inc., LastPass, Dashlane, and more!