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Imperva Incapsula Room for Improvement

Application Security Engineer at a insurance company with 10,001+ employees

I do not see any big problems with the product. Imperva has had a lot of experience developing this product platform and it seems appropriate for my use cases. There are a few places where it can be improved.  

An area of improvement that I was looking for in Incapsula at this moment is enhancing the policy levels. For my purposes, I think there are too few policies. The product and what is included may be good, but it has to be improved further in the area of policies.  

Another area that could do with improvement is certificate management. I do not like the way that incapsula handles certificates very much. It needs to be changed or drastically improved to be more fluid.  

We have to be conscious of the architecture updates. Updates for the application architecture may break the existing protection application if we have made any changes. It does not seem that this should be so big of a concern for the end-user and could be handled better.  

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Manager - IT Security at a tech services company with 11-50 employees

If I had the opportunity to recommend an enhancement to Imperva it would be to have more POP (Point of Presence) in East and West Africa, and in Central Africa as well. There is only one POP in South Africa. There are other ones are in Europe, America, and Asia and sometimes the latency can be an issue because for your traffic to hit the website — say in East Africa. First, it has to first go to the nearest point of presence. Because of the distance, there can be some problems. So if they have a POP closer to manage customers around Africa this could be a better service to clients.  

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CDN & Cybersecurity Engineer - Web performance & security at CDN Tech / Ecritel

The weakest point of Imperva is their first level of support, which should be improved. 

They should also improve the access and security logs viewing directly on the portal. I would like to see better access and security logs through the portal and not only through a SIEM solution. Currently, if you want to explore your access and security logs from Imperva, you need a SIEM tool or a SIEM infrastructure on your side to do it. You can't do it manually or directly through the portal, which is a big problem for us. They agreed that this is an improvement point from their side.

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Learn what your peers think about Imperva Incapsula. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
564,643 professionals have used our research since 2012.
Sales Executive at EVVO LABS

Imperva always needs to adjust to new versions of cyber attacks, it needs to be faster, improve the resiliency of the software of the solution.

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Solutions Architect at a financial services firm with 201-500 employees

The log analytics interface within Incapsula isn't really good. For example, if you have to get all logs from there, it's a very cumbersome process.

The solution doesn't seem to come with any other additional features. There are other products in the market today that give you an overall network perimeter protection. Incapsula is good for what it is, but it can expand its horizon a lot if it decides to include more network perimeter protection features and capabilities. It needs items, for example, at endpoints and some sort of firewall that can work at multiple levels. Items of that nature will really bump up the security and make it a much better product.

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Vice President, Global IT Security at a insurance company with 5,001-10,000 employees

We did have a major complaint, however, they fixed it after about a year and a half of complaining. It's not a problem anymore. I don't recall really having any issues with the solution beyond what they have fixed.

The salespeople tend to exaggerate its capabilities, which can cost you money if you don't verify the information.

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Solutions Architect at a tech services company with 51-200 employees

Pricing could be more competitive.

It would be beneficial to include vulnerability management in the solution, similar to what they have for their on-premise solution.

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Support Manager at Sefisa

Users would benefit from better documentation. There is official documentation, but sometimes we need more detail. We have some use cases that are not so run of the mill. It would be great if there was a knowledge base that we could go to for more answers.

The price could also be more reasonable. The price should at the very least be adjusted for different parts of the world. For example, here in Latin America, our budgets are very different than those for projects in the United States or Europe. It would be really positive if we could get the product at a more affordable price as we are customers with lower budgets without sacrificing features or capabilities of the solution.

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Security Expert at a tech services company with 1-10 employees

The rules surrounding the making of web applications could be improved.

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Manager Technique at a computer software company with 11-50 employees

Its price could be improved. It is quite expensive.

It will be good if we could export the configuration. Currently, to control the configuration, we need to go to each website, which is not very convenient.

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IT Solutions Senior Manager at a media company with 501-1,000 employees

Some maintenance must be performed by our IT team.

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Director at IT Big Bang

This is a very limited tool if you're looking to customize. It would be helpful if Imperva would provide additional resources for Terraform that can easily be deployed. There are some cases where we're currently unable to use Terraform.

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Information Security Manager at a transportation company with 1,001-5,000 employees

I would like to have support for SSL management and secure DNS.

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Information System Security Manager at a pharma/biotech company with 10,001+ employees

I think the product could be improved by reducing the price. It would help if they came up with pricing options because as it is now if you're a big company and use the site often, it's more expensive. 

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Learn what your peers think about Imperva Incapsula. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
564,643 professionals have used our research since 2012.