Imperva DDoS Reviews and Pricing

There aren't issues with stability. As a cloud solution, it's hard to say if there will be stability issues. There might be issues with some customer setups, for example, but not with the product itself.

What do I think about the scalability of the solution?

The scalability of the solution is okay. Companies can expand it if they need to.

How are customer service and support?

We've been in touch with technical support in the past. Out of ten, I'd rate them at six or seven. We've had some issues with them in terms of response times, but overall they are okay.

Which solution did I use previously and why did I switch?

We didn't previously work with a different solution. We've partnered with Imperva so we're dealing only with them.

How was the initial setup?

Typically, the initial setup is more or less straightforward. there isn't too much complexity.

What other advice do I have?

We're resellers of the solution.

Typically the solution is deployed with the help of DNS.

It's a good product. It's one of the best on the market. If a company can afford the solution, they should try it out.

I'd rate the solution eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner

AjayJawla

Technical Sales Director at Revere Technologies

Sep 2, 2019

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Protects your network environment from threats and defends your infrastructure from malicious behaviors

Pros and Cons

"This product is a reliable defense from malicious attacks on a network environment."

"Analytics in the area of risk need to be improved to supply more information to the users for creating better environments."

What is our primary use case?

The primary use is the protection of our environment and client environments from intrusion and malicious attacks.

How has it helped my organization?

The product improves our organization by defending infrastructures from malicious behaviors. It also allows us to provide a reliable product to our clients who need a similar solution.

What is most valuable?

The most valuable features for our organization are auditing capabilities and compliances. The product meets the needs of our business model and we can see the health of the architecture at a glance. There are some instances where a client needs to meet with compliances in their industry, and this product is capable of meeting those needs.

What needs improvement?

One thing that they really could improve on is the depth of the analytics. The company needs to think more about the risk and analytic side of the application to supply the user with more information to evaluate and use in resolving issues. It is good to be able to depend on the product to provide a reliable solution, but it is better to take steps to resolve issues overall. This means giving information to the user that will help them identify exactly what the issues are. Risk analytics need to improve and this can be done easily.

For how long have I used the solution?

We have been using the solution for more than five years.

What do I think about the stability of the solution?

This is a very stable product. Our clients have never complained about downtime or issues with functionality.

What do I think about the scalability of the solution?

The product is easily scalable. We currently work with five to six customers who are on this solution. They are organizations of mixed size from small to enterprise. There is no problem adjusting the scale up or down to meet their needs and budget.

How are customer service and technical support?

We have not needed to have much interaction with the support teams but when we do they address the problem quickly and with a high level of accuracy. The support, in my opinion, is very good.

How was the initial setup?

Deployment is always straightforward. You just follow the instructions. With our experience, the product takes very little time to install and configure.

What about the implementation team?

As we are a partner and a reseller, we are familiar with the product we do the installations for clients ourselves. We rarely have any issues with the installations.

What other advice do I have?

On a scale from one to ten where one is the worst and ten is the best, I would rate the Incapsula platform as somewhere between an eight to nine. The obvious fault is the lack of better reporting. However, it is a good, functional product and we recommend it to clients who will not have to do very much to maintain the product.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.

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it_user814458

Manager Business Development at Seguridad América

Mar 7, 2018

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The complete solution is valuable for everything it delivers and the protection it offers.

Pros and Cons

"The complete solution is valuable for everything it delivers and the protection it offers."
"An improvement has been to our website: It increases the speed of our response, the capacity of the site, and optimizes the bandwidth."
"Technical support provides good, quick responses."

How has it helped my organization?

An improvement has been to our website: It increases the speed of our response, the capacity of the site, and optimizes the bandwidth.

What is most valuable?

More than features, the complete solution is valuable for everything it delivers and the protection it offers.

What needs improvement?

Acquire it for all the benefits that this solution brings to organizations, especially nowadays, when we live in a technological era where the speed and response times of the different websites are valued so much.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

Never.

What do I think about the scalability of the solution?

None.

How are customer service and technical support?

Technical support provides good, quick responses.

Which solution did I use previously and why did I switch?

No.

How was the initial setup?

Initial setup is very simple, since it is enough to change the servers in and out of the site to make it work.

What's my experience with pricing, setup cost, and licensing?

Although the pricing can be a little high, it is worth the protection and security that it offers.

Which other solutions did I evaluate?

I only saw Cloudflare and Akamai, but the latter is very expensive.

What other advice do I have?

It is an excellent product.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.

it_user316611

Head Of Information Security at IronFX Global Limited

Feb 5, 2018

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We are able to bring a new website live within minutes, without false positive alerts

Pros and Cons

"IncapRules is one of the most valuable features, as you can create your own security and access control rules on top of your security policy. Using IncapRules we were able to easily block Layer 7 DDoS attacks several times."
"Real-time monitoring is also a great tool, as you may watch several parameters in real time."
"Incapsula takes care of the CDN infrastructure and bandwidth volume, providing several enterprise "load balancing" features."

"It would be better if we were able to manage and apply changes to multiple websites/web applications, and search WAF logs for multiple websites, via the Incapsula dashboard."

How has it helped my organization?

There is no need to have an in-house WAF to manage and maintain. We are now able to bring a new website live within minutes, without false positive alerts. It has Improved user/customer experience and website performance.

What is most valuable?

IncapRules is one of the most valuable features, as you can create your own security and access control rules on top of your security policy. Using IncapRules we were able to easily block Layer 7 DDoS attacks several times.

Real-time monitoring is also a great tool, as you may watch several parameters in real time.

What needs improvement?

It would be better if we were able to manage and apply changes to multiple websites/web applications, and search WAF logs for multiple websites, via the Incapsula dashboard.

For how long have I used the solution?

Three to five years.

What do I think about the stability of the solution?

The first year we faced one or two incidents, but since then we not had any stability issues.

What do I think about the scalability of the solution?

No issues with scalability. You need not worry about scalability. Incapsula takes care of the CDN infrastructure and bandwidth volume, providing several enterprise "load balancing" features.

How are customer service and technical support?

Incapsula’s support personnel is very good, positive, and most of them passionate. Sometimes a second-level support might be required for more complex requests. Additionally, you may see a slight delay in replying to support tickets, but you are able to contact them via phone for critical cases and prompt response.

Which solution did I use previously and why did I switch?

We were using Akamai and we switched to Incapsula mainly due to the WAF effectiveness and total cost.

How was the initial setup?

Not only the initial, but also the final setup, is straightforward.

What's my experience with pricing, setup cost, and licensing?

For enterprise contracts you will be in touch with a dedicated account manager who will guide you regarding licensing.

Which other solutions did I evaluate?

We evaluated Akamai. Akamai had a bigger CDN network and probably better performance worldwide (especially on the Chinese mainland) but their WAF is very pure and not effective at all.

What other advice do I have?

Go for it and request a free trial.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

it_user304074

Sales office at a real estate/law firm with 51-200 employees

Sep 21, 2015

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It's improved the speed of our website and setup is straightforward, although the file-purging function could be improved.

What is most valuable?

CDN
Site performance

How has it helped my organization?

The website itself is our first priority and we have seen improvements in that area -- it's faster.

What needs improvement?

Although we're only using it for the accelerator part, the purging of files and the way this feature functions could use improvement. It requires the user to either purge everything or go through specific files, but if you do, the latter doesn’t always work. So with the single files sometimes there is more difficulty.

For how long have I used the solution?

I've used it for a few months now.

What was my experience with deployment of the solution?

No issues. It was very straightforward.

What do I think about the stability of the solution?

No issues.

What do I think about the scalability of the solution?

It meets our needs right now. In the following months we are well within our package, but in the long term, we have to see if the cost will go up too much for our project’s needs. We are well covered for now.

How are customer service and technical support?

Customer Service:

9.5 -- they're very good.

Technical Support:

9.5 -- turnaround is very fast.

Which solution did I use previously and why did I switch?

No, as we are a fairly new project so we have no other experience with another solution. However, we did look at CloudFlare, Limelight, and CDN networks.

I had a gut feeling about the product right from the get-go.

How was the initial setup?

Very straightforward setup.

What about the implementation team?

It really depends what you're looking for. If you need to have a straightforward CDN, this CDN would probably be too expensive. If you want one solution with an all-in-one package for CDN and acceleration, I would definitely recommend Incapsula.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.

it_user302106

Application Development Manager at a financial services firm with 501-1,000 employees

Sep 1, 2015

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We're using it to replace Barracuda Web App Firewall which we retired several years ago.

What is most valuable?

I'd say that the most valuable feature is the ease of use in configuration, the analytics, and the integration with Incapsula’s robot database.

How has it helped my organization?

The product should be able to protect us from illegitimate web traffic, and reduce our data center costs through lowering the load on our systems.

What needs improvement?

The interface seems a bit outdated and simplistic.

For how long have I used the solution?

I have been familiar with it for a few months now.

What was my experience with deployment of the solution?

No issues with deployment.

What do I think about the stability of the solution?

No issues with stability.

What do I think about the scalability of the solution?

No issues with scalability thus far; we haven’t tried yet.

How are customer service and technical support?

Customer Service:

Fairly low – I’m in between Incapsula sales people so it’s hard to answer, but I have had trouble getting answers to my questions.

I like the product so I am happy with that but getting to them was not simple.

Technical Support:

They had one thing they had to do and they did that – was pretty straightforward.

Which solution did I use previously and why did I switch?

Yes, we were using Barracuda Web App Firewall which we retired several years ago.

How was the initial setup?

It was straightforward.

What about the implementation team?

I implemented on my own.

What's my experience with pricing, setup cost, and licensing?

Per month, the cost varies between $200 to $2,000, and there's no initial setup cost.

What other advice do I have?

I would say compare it to other solutions in the marketplace feature by feature and see how Incapsula reporting and analytics dashboards compare and bot control compares – their solution for bot control is pretty good – and check those features with other enterprise level solutions, you get a lot for your money.

it_user257100

Founder and Team Head at a tech services company with 51-200 employees

Jun 17, 2015

Overall it worked well without any glitches.

I’ve been using Incapsula CDN for about a month now, So I’d thought to write down a review about my experience. The loading time of a site is important, quite important. The loading time comes among various factors used for ranking a site, With site speed getting so much buzz around the town, your site/blog needs to be quick to be ranked high. The site loading time should be as minimum as possible, this not only makes your site loved by users and bots but also increases your conversion rates.

When decreasing your site load speed time, you have to look along several factors, the list of which includes things as easy as optimizing images to as complicated as combining CSS and JS files, the list includes several other things too. One thing which can make your life easier while optimizing your site for speed is to use a CDN ( Content Delivery Network ) It is a system of distributed servers (network) that deliver webpages and other Web content to a user based on the geographic locations of the user, the origin of the webpage and a content delivery server. This decrease your site load time, and in addition to this most of the CDN’s provide you a one check option for minimizing HTML, CSS, JS etc.

I’ve now been with Incapsula CDN for about a month now, Before this I used Cloudflare for some time. But lets stick to Incapsula only. About Incapsula CDN : Like most of the CDNs around the web, this CDN is also paid. The good thing is it has a trial version, by deducting some of the features they allow you to use their CDN for Free. The premium account ( Of course paid, contains all the features ).

After you create an account, add your site and make the necessary changes, and log-in to your account. The very first page which would appear would be “My sites” page displaying your websites. Click on your site’s URL and tab with your traffic stats open up. The traffic stats displaying are different when compared to Google analytics or any other plugin. The tab like one displayed above will appear. The Real time traffic feature as displayed is for paid users only.

For unleashing the max speed, you need your content to be optimized. The large CSS and JS coding should be minimized and so is with the HTML too. Using a plugin for this purpose can be an option, but Incapsula provides an in-built option too. You just need to go to the settings > performance and check in the options like the snapshot in the left.

Before we continue, let me tell you my previous stats for an easy comparison. I have this blog hosted on a shared host with usual features offered. Initially my blog’s loading time was 5 sec ( Because I didn’t had much content ) but after using several themes, plugins and publishing some posts the margin increased to 11 sec, this was quite hurting, for readers as well as my rankings. So I decided to use a CDN, and the results after using the Incapsula CDN are :

After using the CDN, my gtmetrix report stats the following, the page speed grade being 93%, Yslow grade 85% and B in loading time. It is overall much convincing comparing the fact that they were quite below this margin before. I tested it on Gtmetrix three times and then thought to test it on pingdom tools. The test revealed that my site speed dropped down to 3 seconds from 11 seconds and 84/100 grade. So, this explains how useful is the Incapsula CDN if you care about the speed of your site/blog.

Final words : I was pretty much convinced by the Incapsula CDN, Overall it worked well without any glitches or breaking down the theme or stylesheet of my blog. I suggest the use of Incapsula’s CDN on your blog/site to decrease your site load time and increase your conversation rates.

So, how has your Incapsula experience been ?

Disclosure: I am a real user, and this review is based on my own experience and opinions.

it_user257100Founder and Team Head at a tech services company with 51-200 employees

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Jun 21, 2015

Because I wrote it ;)

it_user12231

Owner at a tech services company with 51-200 employees

May 1, 2014

Speed up WordPress – increase security

In a nutshell this is what Incapsula does:

Incapsula offers state-of-the-art security and performance to websites of all sizes. Through a simple DNS change, your website’s traffic is seamlessly routed through Incapsula’s globally-distributed network of high-powered servers. Incoming traffic is intelligently profiled in real-time, blocking even the latest web threats: from sophisticated SQL injection attacks to scrapers, malicious bots, intruding comment spammers and thwarting multi-Gigabit DDoS attacks. Meanwhile, outgoing traffic is accelerated and optimized with Incapsula’s global CDN, for faster load times, keeping welcome visitors speeding through.

I’ve always been interested in how to make my website faster but with the news about brute force attacks on WordPress, I wanted a more secure website as well. Researching WordPress security, I was surprised to find the following image from Incapsula on what sort of traffic you actually get.

I don’t know how accurate this study is, I would like to see more data but I was surprised to say the least. I didn’t know just how much bandwidth could be wasted by automated services on your website.

So I decided to try Incapsula to see what it could do for my website and try and show you through this Incapsula review, just what this product can do.

But what can Incapsula do against all of this? A much easier way of answering this would be to watch their promo video

Install IncapsulaThe installation was pretty easy and within 5 mins I was done. All that is required is to change your DNS records, you can see more about the setup here. For WordPress users it’s also advised for you to install their WordPress plugin.

By using this plugin you will have no change to your originating IPs when using Incapsula. Incapsula acts as a reverse proxy and all incoming connections to your website first pass through one of Incapsula’s servers. This plugin will ensure that you continue to see the real originating IP of your website visitors.

Once this is all setup, it’s just a waiting game for Incapsula to start collecting the data.

Inside Incapsula

inside-incapsula

Once the DNS changes have been made and Incapsula has had time to do its job, you’ll see an image like above when you log in. This is a 7 day run down of what has been going on with your website. As you can see my bot visits out-number the human visits by quite some way.

Not all bots are bad however, I need Google-bot in order for my website to be found as well you a large number of other good bots but Incapsula reports that in the last 7 days there’s been 158 bad bots on my website!

Incapsula security

To test the security of Incapsula, I deleted my Askimet plugin as Incapsula can handle comment bots and protect me from spam. I also let it run for 7 days to see what it would report. Here’s my 7 day run down of what happened on my website.

Going further into the Incapsula dashboard you get a run down of the top attacking countries with USA being my top one with 30% next is China with 20%.

Incapsula also gives you a run down of the types of threats to your website.

threats

So it’s clear that bots are my biggest problem and Incapsula also shows what type of bot is causing the most problems, in my case it’s the comment spammer with 94%. I did want to test just how good Incapsula was so I deleted my Askimet plugin. Considering the amount of comment spammer bots visting my websites, Incapsula does a very good job of protecting my website. Although I still get a couple of spam comments a day without Askimet, I’m still impressed with Incapsula.

comment-spammer

Incapsula will also email you when there’s a threat. This is an email I got yesterday when someone tried to login to my website. Incapsula blocked the request.

This image is also provided by incapsula showing the top client applications. It surprising just how many bots are out there on the Internet!
bots2

To get a better idea of bot vs humans, Incapsula provides you with the following image. This is a nice example of just how much of your bandwidth is being wasted with unwanted bots on your website.

bots

Incapsula speed

Not only does Incapsula do a pretty god job of protecting your website but it also increases the speed of it. By blocking unwanted bots and saving your bandwidth, it not only saves you resources and money but you also get to use their CDN for a faster website.

So I wanted to test the speed of Incapsula, I switched to advanced performance and tested the before and after. The results are below.

Before advanced

After advanced

According to Pingdom switching to advanced performance on Incapsula increased the speed of my website by just over 50%!

You can also see the response time of the CDN location centers.

response-time

With the advanced setting of Incapsula it also caches dynamic cotent which you can read about here. There’s also a good article on how a CDN can help your SEO by Incapsula.

I’ve been impressed with Incapsula, it not only protects me from spammers and bad bots but it has also increased the speed of my website by over 50%. I found Incapsula very easy to use and once the setup is done everything is done automatically for you leaving you with a peace of mind of a faster website with better security.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

it_user1020Head of Data Center at a tech company with 51-200 employees

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Nov 21, 2013

A very good review of the product with matching graphics and stats to prove it. This is really something worth considering for anyone operating a high-traffic site, and I would definitely like to implement this for our university web services.