Imperva DDoS Reviews

Infrastructure protection (anti-DDoS): Imperva anti-DDoS protection has the well-known value of having lots of distributed nodes around the world, making it the best value for DDoS protection. They also include protection against almost all known DDoS attack methods.

The product has given us DDoS protection.

The management interface needs improving. Even with a recent version of the interface, you cannot do all the changes that you would like. As an example, if you want to change one of your protected public IP addresses, you need to request this from support, and it takes a long time.

I have used it for 10 months.

There were stability issues. One node went down and we completely lost the connectivity of our public IP addresses.

We have not encountered any scalability issues.

We rate technical support as really bad. It took one month to solve an issue with one node and give us an alternative solution. Apart from the management interface, support service has to improve their response times (based on our experience with them).

We did not previously use any other solutions.

Initial setup was simple, except for the GRE tunnel issues and MTU tuning.

We think that this product is fairly priced considering other products.

We evaluated Arbor Networks.

Check the SLAs carefully.

WAF configuration is the most valuable feature.

• Reduced spammers during competitions
• Bot reduction

Improve reporting interface and filtering.

I have used it for two years.

We have not encountered any deployment issues.

Mostly, we have not encountered any stability issues, except the occasional leak from the HK pod.

We have not encountered any scalability issues.

Customer service is good.

Technical support is good.

We previously used Fortinet.

Our ROI is about 45% since deployment on reduction of our cloud bill.

Pricing and licensing is extremely competitive.

Incapsula:

• Strength of DDoS and WAF
• Simple dashboard
• Analytics
• SSL

CloudFlare:

• Ease of use
• Simple dashboard
• DNS management
• CDN
• SSL

Incapsula:

It has provided heightened visibility and awareness at management level on the actual threat landscape; it paves the way for easier approval for security-related implementations/projects.

CloudFlare:

It provides free SSL certs that can be used on website domains that I did not purchase SSL certs for.

Some protection and CDN caching realized, even though I’m on the free tier.

Incapsula:

• Allow easier scripting of firewall rules.
• Enable more custom actions to trigger turning on/off Incapsula settings (current actions are quite limited).
• Allow setting up of user groups to manage different groups of sites with viewer/operations/admin levels of privileges. This is quite a typical requirement for enterprise clients who will have multiple teams taking care of different sites, plus an overall IT security team who oversees everything.

CloudFlare:

• Improve the strength of WAF/DDoS.
• Reduce the rate of false positives.

I have used Incapsula for about a year.

I have used CloudFlare for almost a year.

Incapsula: The dashboard occasionally is not accessible (probably due to high load) but the sites protected seem intact.

CloudFlare: I have not used it enough to provide useful information.

Incapsula: The only issue so far is with the dashboard.

CloudFlare: I have not used it enough to provide useful information.

Incapsula: Technical support provides fast response via email tickets, and fairly responsive local technical/account reps.

CloudFlare: I have hardly utilized their technical support so far.

I did not previously use a different solution.

For both Incapsula and CloudFlare, initial setup was very easy.

Incapsula:

Pricing is described on their website, but for enterprise agreements, clarify with local reps, as there might be a need for customized needs/pricing. Be clear on how they handle domains and subdomains.

CloudFlare:

Pricing and licensing is very clearly described on their website; 1 site = 1 domain. Clarify how to support subdomains.

We evaluated Incapsula and CloudFlare.

Incapsula:

You need to understand how DNS works (e.g., A records vs CNAME, TXTs etc.), how SSL works and how to set it up, and how web servers work with domains and proxy servers. It is not for the layman, as the dashboard assumes some level of understanding in these topics. Some settings can break your site, so do perform some tests on a development site before turning features on/off in the dashboard. The good thing is that most settings are reversible and take effect quite quickly, so if things do go wrong, it will not stay broken for too long.

Also, use extra caution when dealing with TLDs, as the product does not handle your DNS, so for onboarding of domains using A records, you may need to ask Incapsula support for advice and assistance as it requires assigning the A record to a CNAME or IP address (network folks might understand the problem here).

CloudFlare:

You need to understand how DNS works (e.g., A records vs CNAME, TXTs etc.), how SSL works and how to set it up, and how web servers work with domains and proxy servers. It is not for the layman, as the dashboard assumes some level of understanding in these topics. Some settings can break your site, so do perform some tests on a development site before turning features on/off in the dashboard. The good thing is that most settings are reversible and take effect quite quickly, so if things do go wrong, it will not stay broken for too long.

I like the interface, customer service, and info updates.

We can now quickly respond to issues, as opposed to trying to find the technical problem on our end. We can now quickly address the problems of our clients in an effective manner.

I have found some issues with caching; seems to be inconsistent

I have used it for five months.

We have not encountered any deployment issues.

We have encountered very few stability issues, but those could be more due to the stability of our servers.

We have not encountered any scalability issues.

Customer service is 8/10.

Technical support is 8/10.

We did not previously use a different solution, but we researched other solutions. Incapsula was highly regarded and we were simply wowed.

Initial setup was pretty straightforward on our end. Thanks for that!

We did the implementation in house using our own personnel.

I'm not sure about ROI.

Customer Support has been the biggest help in dire situations. Their control panel is nice but support has been the best.

When under DDoS, we are able to get piece of mind to our clients since they know a large, technical company is dedicated to getting the issues resolved.

More products, especially for smaller companies that could benefit them.

About 3 months.

None.

None yet.

Not that I know of.

10/10

8/10

We had a sysadmin but he was unable to keep up. No other parties were used.

Yes, it was straightforward for our IT team to implement.

In house.

We ate the cost so it wasn't passed on to the client.

From my understanding, our CEO had multiple parties on the table but decided Incapsula was the best fit for us.

IncapRules, Login Protect & CDN are the most valuable features of Incapsula.

Incapsula gave us an incredible visiblity in terms of security.

HTML minification could be improved. The actual HTML minification does not provide the maximum HTML minification nor provides the best result. 

We are using this solution on our customer for three months.

No issues, setup pretty easy and straightforward.

No issues.

No issues.

The web support could be enhanced, you need to call to get immediate support.

Very easy setup!

CDN and DDoS.

This would speed up the images on the website geographically and protect against DDoS attacks.

• Maybe another pricing tier for home uses with a few more features above the free version.
• An appliance for large enterprise customers.

6 months.

Very straightforward.

No issues.

None, all automatic.

Excellent, no issues.

Excellent.

No.

Very straightforward, just some DNS changes.

In-house, again very straightforward.

Priceless, DDoS protection.

Choose the most appropriate model.

CloudFlare, didn't like as they want to take control of DNS.

Great product, it will not let you down!

Load balancing and DDoS protection.

Delivery services and information security.

One year.

None, the deployment was very fast and easy.

None.

Excellent, they answered all our questions.

Very good, the information provided by Imperva for the deployment was very clear.

No.

Straightforward.

Imperva and in-house team, the support provided from the Imperva team was very reliable.

Consider the unification of websites.

No.