Imperva DDoS Reviews

Primarily, clients are in need of some extra defense and a bit of protection, which is why they use this solution.

The most important aspect of the solution is the DDoS feature.

The solution has a very good interface.

Last year, the solution added a lot of additional improvements and functionalities, and for now, the features they have offered us have been great. 

They recently added some account takeover protections that have been really useful.

The rules surrounding the making of web applications could be improved.

I believe I've been using the solution for about four years.

There aren't issues with stability. As a cloud solution, it's hard to say if there will be stability issues. There might be issues with some customer setups, for example, but not with the product itself.

The scalability of the solution is okay. Companies can expand it if they need to.

We've been in touch with technical support in the past. Out of ten, I'd rate them at six or seven. We've had some issues with them in terms of response times, but overall they are okay.

We didn't previously work with a different solution. We've partnered with Imperva so we're dealing only with them.

Typically, the initial setup is more or less straightforward. there isn't too much complexity.

We're resellers of the solution.

Typically the solution is deployed with the help of DNS.

It's a good product. It's one of the best on the market. If a company can afford the solution, they should try it out.

I'd rate the solution eight out of ten.

We mainly use this solution as a web application firewall. We have CMS systems in our portfolio, which our customers use, and the full information portraits are running on our infrastructure and in our CMS product. We, therefore, use this solution mainly for protection and to improve performance.

I found that it is very easy to set everything up. I like the user-friendly interface.

I think the pricing needs some tweaks. 

Imperva Incapsula is a very stable solution.

We use this solution as a crowd solution, a software service so we don't have any issues regarding its performance or scalability. Our IT administrators use Incapsula to maintain the solution because they have knowledge about how this protection works.

I am satisfied with the customer service. The few times that we had issues, they technical support team was able to solve our issues. 

The initial setup was very easy and straightforward. Our customers need good protection so we do the installation for them to protect our sites. 

We are resellers and in addition to supplying the product, we also offer support. 

We compared this with other solutions like Akamai, but it couldn't deliver the same as Imperva Incapsula. We don't use specific application tweaks. We only use basic mechanisms of cashing and six years ago, when we were looking for a solution, there was no solution like this one out there. Incapsula does what we need it to do, and we like the easy installation process. We think still that Incapsula is the best.

Because we are resellers, we prefer that our customers use it. But even if I wasn't a reseller, I would still recommend it. I love the solution's capabilities and the ease of the installation. 

In the future, I would like to see better pricing. E.x. the additional bandwidth packages are higher than our needs so we end up paying for data that we don't use. I want them to provide me with the particular quantity of megabytes I need. I don't want to pay extra money for megabytes that I will not use in the future.

I rate this program nine out of ten.

The solution increases the amount of protection for a client's products and solutions in their country.

They're quite easy to install and quite easy to set up. Clients really like that. Especially when you're dealing with the cloud, it's really easy. 

It also has the ability to integrate with other firewalls. That's really important today. Most end-users are looking for something that can integrate with other solutions and with APIs. They're looking for solutions that have an open API. 

The solution needs to ensure they are compliant and can show the customer in a visual way, like a ticked box, that they are protected. They need to ensure their solution is showcasing if their system is getting attacked so clients know if or when they are under attack.

Clients also often complain about the cost of the solution. They should consider adjusting their pricing models.

We would like them to hire people in Sweden because it's quite hard when people are sitting in the UK or Belgium because some of the customers really want them to be local.

In the next version, they could include more products or more solutions in this solution that you can add on. They need to build more features that they can add so they can help the customers who don't have a particular solution in hand. Most of the end-users are looking for an easy way to manage all of their solutions. Today we're selling a lot of smaller solutions, and they need to have a lot of different management solutions that we can offer to clients. 

The solution is really stable. It's good. It's a product that I can stand by and recommend because I know it's going to work for the customer.

The scalability is good, especially when you sell a solution that's in the cloud. That's easier to scale; you can just upgrade it. 

We don't directly deal with technical support, but I've never heard of any problems or complaints from clients.

The initial setup is straightforward.

We deploy the solution for our client. Sometimes Imperva also assists.

The licensing depends on the client. Usually, it's yearly, but we do offer monthly financing.

The only thing I hear complaints about is that in some cases clients want to be able to scale down. They don't want to buy everything. That could be, in Sweden anyway, a big problem, because they need to buy more licenses than they will use. In some cases, some of the resellers would like if it was possible to scale down, to have smaller option. However, they don't have that.

I'm a distributor for this product.

With the ease of implementation, I think is a good product. A lot of the other products need a lot of professional services to make it work. With this solution, it's very, very easy to implement, which is a strong selling point.

They also have a good range of products that they sell.

I would rate the solution seven out of ten. It's more than one issue that has me rating it at seven. It's quite a big solution, so it's hard to get a smaller company to buy it. They don't have people in Sweden either. That's really important for us, because it's harder for Swedish companies to be serious about the product when there's a lot of other vendors that have local people, and that's preferred by clients.

The primary use is the protection of our environment and client environments from intrusion and malicious attacks.

The product improves our organization by defending infrastructures from malicious behaviors. It also allows us to provide a reliable product to our clients who need a similar solution.

The most valuable features for our organization are auditing capabilities and compliances. The product meets the needs of our business model and we can see the health of the architecture at a glance. There are some instances where a client needs to meet with compliances in their industry, and this product is capable of meeting those needs.

One thing that they really could improve on is the depth of the analytics. The company needs to think more about the risk and analytic side of the application to supply the user with more information to evaluate and use in resolving issues. It is good to be able to depend on the product to provide a reliable solution, but it is better to take steps to resolve issues overall. This means giving information to the user that will help them identify exactly what the issues are. Risk analytics need to improve and this can be done easily.

This is a very stable product. Our clients have never complained about downtime or issues with functionality.

The product is easily scalable. We currently work with five to six customers who are on this solution. They are organizations of mixed size from small to enterprise. There is no problem adjusting the scale up or down to meet their needs and budget.

We have not needed to have much interaction with the support teams but when we do they address the problem quickly and with a high level of accuracy. The support, in my opinion, is very good.

Deployment is always straightforward. You just follow the instructions. With our experience, the product takes very little time to install and configure.

As we are a partner and a reseller, we are familiar with the product we do the installations for clients ourselves. We rarely have any issues with the installations.

On a scale from one to ten where one is the worst and ten is the best, I would rate the Incapsula platform as somewhere between an eight to nine. The obvious fault is the lack of better reporting. However, it is a good, functional product and we recommend it to clients who will not have to do very much to maintain the product.

The solution has good DDoS protection, and some good common features, such as no attack surfaces, parameter sanitization, and attack analytics.

The dashboard of the solution is complex. It is complex in the sense that there are too many options. There are two types of Incapsula dashboards. One is the on-prem version and one is cloud-based. Cloud-based is okay. The on-prem one needs some work.

The solution needs to improve Integration with third parties for their on-prem deployment models. The integration is not that good yet.

The solution is stable.

Scalability is pretty easy on the base platform. You just add another, and you're ready to go. We deal mostly with enterprise-level clients.

The company has really improved its technical support over the past year. Before that, I wouldn't rate them as very good, but they are much better now.

The difficulty of the initial setup depends on the customer. If it's a complex environment that they're processing, and/or if there's a downtime period, it may take more or less time. It depends on the number of applications that we have to integrate as well. 

We are Imperva partners, so we work with clients that use different deployment models, including on-premises and cloud.

I'd recommend to those considering implementation to look at your organization's requirements and then compare your options.

I would rate the solution 7.5 or eight out of ten.

The first use case was due to the need to protect DDoS attacks as well as protection for SQL injection. The existing application was no longer supported, and to prevent further attacks from occurring, WAF Imperva was applied. The rollout was very fast due to the need for DNS notes only.

In the old days, we experienced many problems with denial of service attacks, and identifying them was very difficult because we did not have a WAF solution. After the deployment, the solution gave us the visibility we needed.

Anti-DDoS protection, as well as other protections like SQL injection, Cross-Site Scripting, and antiscanner. These types of protection are valuable to the business due to the daily attacks on our portals, and that often cannot be seen without a tool like this.

Imperva now offers add-ons to add functionality, but I would like to see these included in the product, even if it would cost more.

No issues with stability.

No issues with scalability.

Very good, although I have not had any problems so far.

No, this is the first solution I have used.

It was straightforward, very simple. I only entered the domain and Incapsula returned the DNS data that I needed to change for the protection to be configured.

I did not participate in the process of choosing the solution.

Only configure it by enabling all protections. This is very important for preventing attacks.

We use Incapsula as a firewall on our website which can block any suspicious attempts from the outside of the company. For example, if someone is trying to hack our website or put malware on it, it blocks them.

When I joined the company, one of our websites was hacked by malware (somebody put it on our website). The website went down for a long time. It took two weeks to clear the server and move everything: all the content, clean it, bring it up, and start again. By using this application, the firewall is blocking every suspicious activity and event. Now, we are safe. We have peace of mind that nobody will use malware on us or try to hack our website. With this application, we have some peace of mind that everything is blocked by Incapsula. 

1. I like to see the security. On the site security, I can see which countries have incidents, whether it was a robot attack, a real human user, or non-human user. For this feature, I like it because I can see information quickly without going into long logs and details. It is very comprehensive regarding what is going on behind the scenes on the website traffic.
2. The option saying activity launch. On the activity log, I can see the exact details, the visit, and the threat. If I click on the details, it shows me exactly where it came from, who the user agent is, and what page they tried to enter. Then, it gives me the session. Also, I have the option to put them on the blacklist or the white list. Therefore, I like this option because it is more detailed. If someone causes more than one of the incidents, then they are maybe suspicious, and we want to learn more about it. Here we can get the data, and under the data, we can see the IP addresses, therefore tracking and copying that IP address and putting it under IP lookup.
3. The dashboard is good and user-friendly. You can easily understand it, even if you don't have any prior knowledge. Looking at it, you can easily see what is happening because it is a very user-friendly menu and user interface. I don't come from this exact background, but it seems I am supposed to manage and work with this stuff. Because of the user interface, I can understand even without having prior knowledge or education of it.
4. The real-time option is cool as well. On the real time, you can see live traffic, which is flowing into our website. 

I am not sure if this application has a policy where you can create your custom policy and run it as our firewall. We should have some ability to also create some custom policy, then run it as a firewall. Maybe it is not relevant, but I think this would be a good option.

Some things previously happened where we moved one of our websites to a new host and new server, then we had difficulty putting in our user credentials to Incapsula because we could not find them. My boss was aggravated with the issue. I believe he contacted Incapsula and found out how to use the credentials for the website. They had changed the user interface a couple months ago. It was different than now. We had to put some information from the website domain to Incapsula login order to activate it, because they had changed the user interface.

It is a stable product.

It is not used at a high level, but we just put it in and configured it with our website. So, for the things that we have to run, it works just fine. I have no idea about any other scalability. However, it is just fine for the reason that we are using it.

I have never had a ticket with technical support, but I believe that they are supportive.

I was not involved with any solution in the company prior to Incapsula. When I came to this company, we were using this solution.

Someone else set it up.

An improvement has been to our website: It increases the speed of our response, the capacity of the site, and optimizes the bandwidth.

More than features, the complete solution is valuable for everything it delivers and the protection it offers.

Acquire it for all the benefits that this solution brings to organizations, especially nowadays, when we live in a technological era where the speed and response times of the different websites are valued so much.

Never.

None.

Technical support provides good, quick responses.

No.

Initial setup is very simple, since it is enough to change the servers in and out of the site to make it work.

Although the pricing can be a little high, it is worth the protection and security that it offers.

I only saw Cloudflare and Akamai, but the latter is very expensive.

It is an excellent product.