IBM Application Performance Management Room for Improvement
ITM Consultant at a tech services company with 51-200 employees
With APM, we noticed that the agent can cause a lot of issues for the application, making the agent very unreliable. Many issues are happening, and we've had to discuss it with support to try and get a fix. It affects application availability, and sometimes actions fail because of the agent, degrading the performance of the application.
There are also cases where IBM support takes a considerable amount of time when it comes to resolving availability issues or enhancing agent resource consumption to reduce performance issues. This is a big concern, because the agent has a direct impact on the application and support takes maybe four or more months to resolve issues.
Another major point that needs to be addressed in the recent version of APM is that it does not provide historical data. If a customer requires historical data, we have to install an older IBM product called ITN to be able to have historical reports.
As something that would be nice to see, some other vendors like Dynatrace and AppDynamics provide a map highlighting each area with coloring that reflects the performance in each area. This feature is not available in IBM APM.
Implementation Consultant at a tech services company with 11-50 employees
Its web user interface is a little bit old in comparison to other solutions, such as New Relic, and it should be improved.
Its scalability and technical support should also be improved. Currently, it is scalable, but only in a vertical way. They provide good technical support, but the initial steps for a new case can be improved to fasten the resolution process.View full review »
The room for improvement is that it's still missing some platforms. For example, if you look to applications itself, it is missing the interface. But the great thing is they have a development kit to help us create our own monitors for it.
The demo that was provided to us is not working very well. At times, there are errors.
The trial version should be in good working order.View full review »