Huawei NGFW Reviews

We were using the solution for everything in our network, such as content filtering, IDS, and IPS. However, because of license issues, we had to stop using the solution.

I have been using this solution for approximately three years.

The stability is good. We had an issue once but there was a patch available we did not know about that fixed the issue.

The solution is scalable but it is difficult because you need to purchase new systems, it is not just one click.

The support for the solution has been excellent. If we ever had an issue they would send an engineer to help us with our problem.

The price of the license of this solution is high.

I have evaluated pfSense.

I would advise others that want to implement this solution that the cost is high for licenses and if you want to scale the solution you will have additional hardware costs.

We have recently switched to pfSense because of licensing issues.

I rate Huawei NGFW a seven out of ten.

Huawei was able to assist us in the installation of their product. The installation was very fast.

The usage for the data center wasn't that good. It needs to be improved.

The support is not very good.

The documentation needs to be improved. When they retire old models, they also retire the documentation. However, if you are still using an older model, you still need access to that documentation. And yet, they go ahead and removed it. It's gone. You are therefore stuck with a device with no documentation and technical support that isn't very helpful as they also remove support assistance as well. They tend to use this method to force you into upgrading.

However, even in newer models, we've noticed the documentation isn't the best. It's very limited across the board.

We've been using the product for about two and a half years at this point. We started using it somewhere between 2016 and 2018.

The scalability isn't that great. On top of that, if you want to expand, you need to buy more of the product.

90% of the telecommunication equipment in our organization is Huawei, so it has been used quite extensively.

Their technical support needs to be much better. We couldn't get help when we needed it. We haven't been satisfied with their level of service.

We used to use Cisco's ASA Firewall, however, we discontinued it seven years ago.

We've also stopped using Huawei and are now using Sophos.

The initial setup was pretty straightforward and the deployment was relatively quick due to the fact that we had assistance from Huawei.

We had direct assistance from Huawei.

The licensing was a cause of concern for us. The price ended up being quite high. We weren't expecting it.

We're just customers.

We're using the latest version of the solution.

We haven't been too satisfied with the solution and so we have decided to move from it to Sophos.

I wouldn't recommend the solution. We've had a lot of issues with licensing and support, among other concerns. 

Overall, I'd rate the solution four out of ten.

We primarily use the solution for security.

The user interface is very, very good.

There are lots of great features within the product.

Overall, it seems to be a pretty good firewall.

The solution doesn't seem to be very mature. Our networking team says they are experiencing a lot of issues in the firewalls and some routers.

There are fewer use cases available on the net. Examples are available on the net for configuring some of their features. Our team has found that they have to refer to the documents and they need to do a lot of tweaking and experimenting with features. There have been some difficulties in getting some features enabled on the firewalls and routers.

I've been using the solution for four to five months.

The stability is okay. It could be more stable. However, our team seems to think it's fine right now. We haven't had it up for too long. We need to give it a bit of time to see if there's anything that stands out.

We haven't had the solution for very long. It's hard to tell just yet if it can scale well.

We have about 500-700 users that are covered under this firewall. We do plan to increase usage over the next three to four years or so.

Generally, technical support is quite good.

It could be a bit faster in terms of reaction time. Basically, their response is very good. However, sometimes they need lots of logs and information before solving any of our issues. It takes too long occasionally due to this requirement, and our production suffers a loss in services. Sometimes it's very good, and sometimes it's slower. It's not really constant, although I wouldn't say they are bad.

For a basic installation, the initial setup is not complex. It's pretty straightforward.

If you're talking about a basic installation, you are looking at a three or four-day deployment. However, we often have to configure many items and that takes some time. In total, you may be looking at maybe ten to 15 days before you have a complete solution.

Our network department dedicated almost 3% of staff to getting everything up and running, and there are four firewalls. However, for the networking department, we have lot of engineers working on Huawei products as well.

We mostly handled the deployment ourselves, although we did get Huawei to help us in certain aspects.

I don't deal with the licensing process, so I can't speak to the pricing of the solution. I am unsure as to if it is too expensive or not.

We're using the latest version of the solution currently.

I'd recommend the product to other organizations. So far, for us, it's worked pretty well.

I'd rate the solution six out of ten. I'm sure as it matures and they add more features according to their client's requirements, it will get better. While they need more online documentation we can see it's already getting better. It just needs more time to develop as a product.

The dashboard is user-friendly and very easy to use.

The mapping features and traffic logging are good.

The dashboard is a little bit slow and they can improve performance on things like configuring policies.

Wildfire analysis would be useful features to include in the future. This features help Network Administrator to have a detail visibility in the threats coming from the traffic which is analysed by the device itself. 

Adding Intrusion Detection (IDS) and Intrusion Prevention (IPS) systems would improve the product. This may exist in the enterprise-grade firewall, but on the mid-level firewall, the functionality is lacking.

I would like to see anti-phishing features included.

Better reporting generation would be useful.

We have been using the Huawei next-generation firewall for five years.

This is a scalable solution and it can be integrated with other devices like Cisco.

I have not had to contact technical support. When I have needed help, I did research online myself and never had to contact Huawei.

The community support is quite good. On the other hand, it is difficult to find documentation online. This is unlike the case with Cisco, where finding the documentation is easy.

I also have experience with similar solutions by Cisco.

The initial setup is easy. It takes only a few minutes to deploy.

My recommendation for anybody who is researching this solution is to start with a proof of concept. We no longer use Huawei as our firewall. The number one vendor in the market is Fortinet, then there is Palo Alto, and finally Checkpoint.

I would rate this solution a six out of ten.

We are a solution provider and this is one of the products that we implement for our clients. We have deployed it to five sites, so far, and the customers use it to protect their data.

I had no difficulty using the Huawei NGFW. It is easier to use than some similar solutions by other vendors.

The firewall needs to be more configurable.

I would like to see an antivirus solution included with the product.

We have been using the Huawei NGFW for more than three years.

We have had no difficulty with bugs, glitches, or instability in general.

It is very easy to scale this solution. We have had no trouble with scalability.

We have received technical support many times and they are very good. I am very impressed with the support.

I have also worked with a similar solution from Sophos and the Huawei NGFW is better. One advantage that Sophos has is that there is antivirus functionality included.

Normally, the initial setup is straightforward. The length of time for deployment depends on the client, their environment, and the requirements. For a basic configuration, we can normally deploy within three to five working days. Sometimes, it will take longer because of the requirements, but the basic configuration should not be any longer.

Licensing fees are billed on an annual basis.

Overall, this is a very good firewall. They provide good support and I recommend it.

I would rate this solution an eight out of ten.

The solution's implementation is pretty easy.

Huawei NGFW should have better reporting and a dashboard for the visibility of traffic. Right now, everyone is looking for dashboards and single-click reporting.

I rate the solution’s technical support a seven or eight out of ten. I rate the technical support team's response time a seven out of ten. I rate the support team's product knowledge an eight or nine out of ten.

Neutral

I also work with other products like Cisco, Fortinet, Barracuda, and Sophos.

We implemented the solution for a service provider and got support from Huawei for some difficulties we might have faced.

Banks in Pakistan are actively migrating to Huawei NGFW. We are implementing end-to-end Huawei routing and switching for one of the biggest banks in Pakistan. I would not recommend Huawei NGFW for SMBs (small and medium-sized businesses). In Pakistan, customers look for local support, easy availability of technical resources, and certified resources in the local market.

Currently, we haven't found many certified resources from Huawei for small companies. All the implementation is done by Huawei partners or distributors. Only Huawei partners have certified resources in the local market. The product is new, and Huawei might release some certifications that can give a hands-on.

Overall, I rate the solution seven and a half to eight out of ten.