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Real User
Allows easy multitenancy across our different customers but has a steep learning curve

What is our primary use case?

  • Providing template BI reports for our customers with their databases
  • Creating different dashboards and PDF exports as well as Excel data dumps where needed.

How has it helped my organization?

Allows easy multitenancy across our different customers. Makes it easy for them to just log in and go.

What needs improvement?

Matrix tables. Add them in !!! Currently, they don't do that, and it's hard to create some BI reports due to this.

For how long have I used the solution?

One to three years.
Buyer's Guide
Dundas BI
June 2025
Learn what your peers think about Dundas BI. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
857,028 professionals have used our research since 2012.

What do I think about the stability of the solution?

Pretty average, buggy here and there.

What do I think about the scalability of the solution?

Good.

How are customer service and support?

Pretty decent but the timezone difference can be annoying as they are in Canada and us in NZ.

Which solution did I use previously and why did I switch?

Yes, Power BI. Lack of multitenancy support and too simple.

How was the initial setup?

It was OK, big process.

What about the implementation team?

Pretty much in-house.

What was our ROI?

It's hard to measure.

What's my experience with pricing, setup cost, and licensing?

It's too different to tell.

Which other solutions did I evaluate?

Yeah, a few, but none really had the multitenancy setup.

What other advice do I have?

Great software, it has a steep learning curve compared to the rest but so much more powerful because of it.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1000227 - PeerSpot reviewer
Senior Dashboard Implementation Consultant with 11-50 employees
Real User
The built-in UI allows you to do most of the work by drag and drop

What is our primary use case?

Creating market research focused dashboards for our clients to log in and view and explore the results.

How has it helped my organization?

It enabled us to create customised dashboards, catering to any data requirement, and any visualisation or interactivity requested by the clients.

What is most valuable?

Scripting engine enables you to do anything, and the built-in UI allows you to do most of the work by "drag and drop" or by other options for the less technical people.

What needs improvement?

More of the same! They still need to add some visualisations and could continue to improve the UI to allow users to easily find what they need within the many different options.

For how long have I used the solution?

Three to five years.

How are customer service and technical support?

They are brilliant! They will get back to you within a few hours usually and have a custom solution for your particular issue or requirement.

Which solution did I use previously and why did I switch?

No.

How was the initial setup?

Setup is very simple via the installer which walks you through all the dependencies that need to be installed.

What's my experience with pricing, setup cost, and licensing?

Setup and licensing are reasonably priced. Users have two options, either you pay for a named seat, or you can have floating seats that can be shared amongst users. We found that the per-user cost was the biggest expense that we had by far.

Which other solutions did I evaluate?

We evaluated many options including DecisionPoint, Tableau, QlikView, Birst.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Dundas BI
June 2025
Learn what your peers think about Dundas BI. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
857,028 professionals have used our research since 2012.
it_user814431 - PeerSpot reviewer
Consultant, Solutions Business Unit at a tech services company with 1,001-5,000 employees
Consultant
Helped us transform our clients' businesses to become data-driven
Pros and Cons
  • "The Layers feature organizes my work and makes it easier, instead of having to use scripting to show and hide when drilling down."
  • "I would love to see more functions built in inside the application, instead of being scripted. They already did some of that in the new release, version 5, like forecasting, trend lines, etc., and I would love to see more of these kinds of calculations, which we used to do it by scripts before."

How has it helped my organization?

As we are working as "digital transformakers," this product helped us to transform our clients' businesses to be data-driven, and added business value.

What is most valuable?

For me it is the Layers feature. It organizes my work and makes it easier, instead of having to use scripting to show and hide when drilling down.

What needs improvement?

I would love to see more functions built in inside the application, instead of being scripted. They already did some of that in the new release, version 5, like forecasting, trend  lines, etc., and I would love to see more of these kinds of calculations, which we used to do it by scripts before.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

No issues with stability.

What do I think about the scalability of the solution?

No issues with scalability.

How are customer service and technical support?

Professional.

Which solution did I use previously and why did I switch?

I used both Tableau and Dundas BI. For me, Dundas BI is more flexible and has more features to achieve whatever we are looking for.

How was the initial setup?

Straightforward.

Which other solutions did I evaluate?

Tableau.

What other advice do I have?

A very powerful product which will enhance and add value to your business.

Disclosure: My company has a business relationship with this vendor other than being a customer: We are partners to the owners of this product.
PeerSpot user
it_user219567 - PeerSpot reviewer
Senior Business Intelligence Consultant at a consultancy with 51-200 employees
Consultant
Easy to design a new dashboard and can always see data while you setup the data controls

What is most valuable?

It is easy to design a new dashboard. You can always see data while you setup the data controls.

How has it helped my organization?

It is very quick to develop new reports.

What needs improvement?

Export to PowerPoint is really poor.

Your changes are not always saved, which can be very frustrating.

For how long have I used the solution?

We have used Dundas BI since it was launched (a couple of years), before that we used Dundas Dashboard.

What do I think about the stability of the solution?

You can see/feel that the product isn’t mature yet. It has some stability issues.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

The support answers very fast. Unfortunately, there is only support from Canada, and with the time difference of 6 hours from my location, it can be difficult to arrange online support.

Which solution did I use previously and why did I switch?

Microsoft Reporting Services.

How was the initial setup?

It was straightforward and upgrades are also straightforward.

What's my experience with pricing, setup cost, and licensing?

Buy what you need now. It is easier to upgrade with more licenses.

Which other solutions did I evaluate?

No, I just wanted something better than Microsoft Reporting Services.

What other advice do I have?

Just do it. It is quite easy.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
PeerSpot user
Senior Business Intelligence Developer at a tech services company with 501-1,000 employees
Consultant
Produces nice visuals and allows you to build your own ETL

What is most valuable?

  1. The product has very nice visuals.
  2. It allows you to build your own ETL.
  3. It allows different storage types of data cubes (on disk, cache, or in memory).
  4. Customization using JavaScript.

How has it helped my organization?

I work as freelancer for different organizations, on request. The clients choose the product and contact me afterwards, so I cannot help with an answer to this question.

What needs improvement?

For a developer, it is really annoying that the Solution Explorer is not visible unless you have something checked out. You have a home screen which shows all objects but it's difficult to identify which is which and you end up checking out the wrong object.

Another place where things can be improved is to identify what Metric Sets are used by the dashboard. You end up with auto-generated Metric Sets and there are no properties provided for them (i.e. what the base Metric Set is).

For how long have I used the solution?

Six months, non-intensive.

What do I think about the stability of the solution?

I don't have enough experience to comment on this.

What do I think about the scalability of the solution?

I don't have enough experience to comment on this.

How are customer service and technical support?

I would give it a nine out of 10. Their support is very good and responsive.

Which solution did I use previously and why did I switch?

I have worked with Dundas Dashboard. However, that is no longer supported by Dundas due to the fact that it's on Silverlight. They advise moving to DBI as it's HTML 5. Another good reason for the switch is that DD did not have its own ETL. Also visuals were improved in DBI.

How was the initial setup?

My understanding is that the installation of DBI is straightforward but I don't have experience with it.

What's my experience with pricing, setup cost, and licensing?

I cannot answer as I am not the one to handle this.

Which other solutions did I evaluate?

The customer is the one choosing the product.

What other advice do I have?

You can create very nice dashboards without JavaScript as well, but knowledge of JavaScript will boost the outcome.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Consultant at a tech services company with 51-200 employees
Consultant
End to end enterprise solution - one portal to connect to data, ETL and visualize data.

What is most valuable?

End to end enterprise solution where there is only one portal to connect to data, ETL and visualize data with flexible and interactive way with the ability for users to do their self service analysis.

How has it helped my organization?

All of our sales and marketing activities are being visualized and analyzed using Dundas BI.

What needs improvement?

Out of box connection to web services to read its data.

For how long have I used the solution?

Almost 2 years.

What was my experience with deployment of the solution?

No at all, very easy tool regarding of installation and maintenance.

What do I think about the stability of the solution?

Nope.

What do I think about the scalability of the solution?

Nope.

How are customer service and technical support?

Perfect.

Which solution did I use previously and why did I switch?

SAP and we left it due to the high cost.

How was the initial setup?

Straightforward.

What about the implementation team?

In-house.

What was our ROI?

20 months.

What's my experience with pricing, setup cost, and licensing?

Dundas BI has reasonable pricing compared to other competitors and the license schema is simple and clear.

Which other solutions did I evaluate?

Yes, iDashboard and Microsoft Power BI.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user326337 - PeerSpot reviewer
it_user326337Customer Success Manager at PeerSpot
Real User

Can you list specific difficulties you've had with web connection and reading data?

it_user363234 - PeerSpot reviewer
Managing Partner at PBS
Vendor
It has ETL, reporting and dashboarding on one platform.

Valuable Features

Dundas BI is an end-to-end solution. It has ETL, reporting and dashboarding capabilities on one platform. It can manage all ETL procedures on its own. It not only reduces the budget of the project, but it also is easy to collect data from different sources.

Improvements to My Organization

N/A. We are consultants.

Room for Improvement

This product needs incremental in-memory data loading. (We have heard that this is to be included in the new version, 3.0.)

Use of Solution

We have known about Dundas BI for three years. We have been a partner with them for a year. We successfully completed three projects with Dundas BI.

Deployment Issues

I have not encountered any deployment, stability or scalability issues. It is quite easy to install, configure and deploy.

Customer Service and Technical Support

Their costumer service and technical support are great. First of all, they have free training lessons on YouTube. They also have huge community, including many experts. They are always very helpful.

Initial Setup

Initial setup was quite easy. It takes a maximum 45 minutes to install the product, configure the product and start to work with your own data.

Pricing, Setup Cost and Licensing

You don’t have to spend lots of money to have a BI system.

We usually position this product to companies that need an end-to-end BI solution. It also has a rental price model. So, companies that are looking for an entry-level BI can fully leverage their investment.
And they have a great OEM model for software houses.

It is suitable for large install base.

Other Advice

Common people can use this product. Their interface is so user-friendly. You don’t need to know BI procedures to create your own reports. If data is available, you can change it as you wish with drag and drop only.

Our rating reflects this product’s facility of implementation, its price per capability, its flexibility, and the quality of its visualisations.

Disclosure: My company has a business relationship with this vendor other than being a customer: We are their partners.
PeerSpot user
PeerSpot user
Manager, Business Intelligence and Data Warehousing at a healthcare company with 1,001-5,000 employees
Vendor
Enables us to provide more rich and interactive data visualizations for end users.

Valuable Features:

User Interface, Sharepoint Integration, Drag and Drop, and Scripting.

Improvements to My Organization:

Currently Dundas BI enables us to provide more rich and interactive data visualizations for end users and this has helped to show performance issues.

Room for Improvement:

Some wonky web-based issues but nothing serious.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user