Datto SIRIS was introduced three and a half years ago. We typically use Datto SIRIS for backups of endpoints, endpoint agents, and BCDR. The agents are installed on particular devices, and we use virtual machines with Datto SIRIS devices or Datto agents installed on them. Through that, we are able to get those agents onto Datto SIRIS RMM or the Kaseya dashboard, where we are able to fetch those agents and enlist them.
We perform local backups and cloud backups that are stored in Datto SIRIS, and we also have protected agents. Sometimes agents require screenshot verification to confirm that the backup has been successful.
Datto SIRIS offers a lot of features, and over the past three and a half years, many things have been refined and are innovative.
The Datto SIRIS support team is most valuable. Whenever we have issues, we raise a ticket and the Datto SIRIS team provides details. When we raise support tickets, the engineer guides us through the particular issue so we do not need to raise another ticket. We are able to know what to do and what not to do. Additionally, endpoint agent status has been added as a feature, along with BCDR status, network status, endpoint backup agent for Datto SIRIS, endpoint backups, and many other things.
We have a backup radar that used to raise tickets regarding failed backups. Since we started using Datto SIRIS, that has changed because Datto SIRIS is able to handle those kinds of backups unless it is critical or there is a lack of space. This automation has totally eliminated our hectic schedule of troubleshooting backups. We used to spend three hours on troubleshooting and everything, but now with Datto SIRIS, we resolve issues in half an hour or before that as well.
Backup readiness is the best thing that Datto SIRIS provides, giving a full status of the on-premises backup, cloud backup, and the status of that. We are able to get the exact time the backup has been completed. If it is enumerating the data, we are able to get it through the logs. Every backup is in one place; we do not have to go here and there. We have cloud backup and on-premises backup; everything is in place. Unlike other solutions where Microsoft 365 backup is separate, mailboxes are different, cloud backup is different, and on-premises is different, BCDR has combined all of them in one place.
There is no room for improvement right now; it is good. Whatever is being done should be done with great efforts, or otherwise it is going to be too complicated.
Datto SIRIS is good for backup endpoints, local backups, cloud backups, O365 backups, and mailboxes. Everything can be done in a single place without worrying about anything.
Datto SIRIS RMM was deployed through the Kaseya portal, though I was not present because it was during a client call. I have not used the one-click disaster recovery feature in Datto SIRIS, so I cannot comment on that. I have not used other features that were asked about. The review rating for this product is nine out of ten.
