CyberArk Secure Cloud Access Reviews

I use CyberArk Secure Cloud Access for managing privileged access and maintaining security. My work involves secure tunnels between on-premises and the cloud. I create secure environments using VPN, CPM, and PSM servers both on-premises and in the cloud, and handle installations and configurations across a variety of systems including physical, cluster, and virtual servers.

CyberArk Secure Cloud Access offers high availability, ensuring no downtime as it is cloud-based. The solution provides robust security features essential for financial and banking sectors to avoid network and connectivity issues or security breaches. CyberArk's integration capability is highly valuable, as it allows seamless management of privileged accounts across various databases, network devices, and operating systems, unlike other products that require additional API development.

CyberArk Secure Cloud Access has limitations in support for on-premise teams. When issues arise with the VPN portal or the frontend, the admin team must directly engage the vendor, which can be time-consuming. It is important for critical support to respond within fifteen to twenty minutes to minimize business impact.

I have been using CyberArk products for over eight years. My experience covers several versions, most recently from version 10.5 to the latest 14.4, and I have been involved in the total implementation, installation, and configuration for more than forty clients.

Technically, CyberArk's deployment is efficient, but sometimes for critical cases, the response time can be delayed. There is a need for immediate vendor support in urgency, especially for severe issues that impact the business significantly.

CyberArk Secure Cloud Access ensures high availability with its cloud infrastructure, minimizing downtime. It is highly stable and reliable.

The technical support from CyberArk is generally good. They adhere to SLAs, and most issues are resolved effectively. However, for critical cases, support response needs to be quicker. Sometimes, contacting the right team for severe issues can take longer than preferred.

The initial setup of CyberArk Secure Cloud Access is straightforward, given its proactive communication and support in terms of providing updates and new features regularly through client conferences.

I am involved in implementing and configuring CyberArk across numerous setups, including integrating it with third-party solutions like Qualys and SailPoint.

I am not directly involved in pricing aspects, but I am aware that CyberArk is considered costly compared to other products. Nonetheless, its comprehensive security and functionality justify its price.

Overall, I would rate CyberArk Secure Cloud Access around eight or nine. I recommend CyberArk Secure Cloud Access because it offers unmatched security features, essential for critical sectors like finance and banking, despite being more expensive than other solutions. I give it a rating of 8 out of 10.

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