We performed a comparison between Qualtrics Customer XM and Salesforce based on real PeerSpot user reviews.
Find out in this report how the two Customer Experience Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature of Qualtrics Customer XM is the survey, which is very user-friendly and designed as a drag-and-drop item."
"Its comprehensive features and ease of use make it a valuable tool for efficient data management and analysis, contributing significantly to our organization's operations."
"We can integrate data and run an algorithm."
"Salesforce provides opportunity management, including stage management. It offers basic functions to categorize opportunities as lead, qualified, or committed. I can share these opportunities with my peers and managers."
"The tool's most valuable features are email campaigns, WhatsApp campaigns, and the CRM system."
"The tool's most valuable feature is performance."
"The solution is pretty easy to access and has good customization."
"The tool helps us take over accounts to review past opportunities and notes. One of its main advantages is associating stakeholders and activity with customer contacts, providing an overview for team members. Its most valuable feature is sharing information with team members. The tool's ability to associate a company contact with an opportunity is a good feature."
"The most valuable feature for me in Salesforce is the reporting functionality."
"The CRM feature is good. For me, it could be like tracking a customer's entire sales journey, and you can also record their buying behavior and make an effort to upsell on a larger scale."
"It helps us reach a broader market or audience without sending individual emails."
"The solution's integration with Salesforce should be improved."
"It is not easy to implement."
"Certain limitations could be addressed in the product. For example, when implementing surveys for diverse product ranges or categories, the platform needs help to adjust questions based on user responses dynamically."
"Salesforce could provide more alerts and more notifications."
"The product must provide more insights and analytics."
"The product's onboarding process is a bit complex since Salesforce provides detailed or in-depth reports, so it may take some time for users to learn to use it."
"Improvements to the mobile application for a more user-friendly and responsive experience would be a great addition in future releases."
"Salesforce gives you a lot of messages, and you don't know what the messages mean."
"In order to use Salesforce, we have to have a tailor-made program. Because sometimes, mainly in the pharmaceutical sector, it's difficult to obtain the right layout without paying extra for a tailor-made system. This is something that Salesforce could improve."
"Salesforce has no integration with social media platforms except Facebook and WhatsApp."
"The part related to analytics within Salesforce is not very user-friendly."
Qualtrics Customer XM is ranked 1st in Customer Experience Management with 5 reviews while Salesforce is ranked 4th in Customer Experience Management with 32 reviews. Qualtrics Customer XM is rated 8.4, while Salesforce is rated 8.0. The top reviewer of Qualtrics Customer XM writes "Helps us to identify broad populations and correlate data from different speeds". On the other hand, the top reviewer of Salesforce writes "Offers various aspects like process improvement, control, performance evaluation and more". Qualtrics Customer XM is most compared with Medallia Experience Cloud, whereas Salesforce is most compared with . See our Qualtrics Customer XM vs. Salesforce report.
See our list of best Customer Experience Management vendors.
We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
