We performed a comparison between JIRA Service Management and vRealize Business for Cloud based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."One of the valuable features is that an automatic response or action can be taken on tickets."
"It has improved our work in a number of ways. First, it has made everything much faster. Before Jira Service Management, it could take weeks to resolve a ticket."
"JIRA Service Management is a very user-friendly solution."
"Developing processes is easy and user-friendly."
"The automations will really help the company by delegating work the way your company operates."
"I like the precise ticket management capabilities. JIRA Service Management is easy to use as well."
"The stability of JIRA Service Management is good."
"It makes the IT department more transparent and helps the employees."
"This solution has made us aware that we are over-provisioning our virtual machines."
"It doesn't take long to develop an automation blueprint. You need about half an hour, and then you can install or deploy it on several systems. That was our first great advantage in the project because we urgently needed to deploy across many different systems."
"The tool helps us to monitor the services provided to customers as a cloud provider. The product is a monitoring solution that helps customers pay for their utilization of services."
"The way the dashboard works with the main orchestrator to combine different types of cloud providers is helpful."
"The most valuable feature is that it has a very easy and adaptive look and feel, compared with some other cloud solutions."
"I like the integration with other applications or vendors."
"The most valuable feature is the metering capability."
"The product provides excellent daily reports."
"Jira Service Management should be more user-friendly."
"The interface could always be updated and improved."
"In the Turkish market, the biggest problem is that they are looking for a server type of solution, but when it comes to Jira Service Management, Atlassian is a remote type of license. There are just two different options, data center and cloud."
"JIRA Service Management could include more AI features."
"Include a split configuration in a layer part to allow cloud services to have almost full admin rights in SaaS."
"In-built chat is missing in JIRA Service Management."
"I rate Atlassian support two out of 10. It takes a lot of time to reach them and get ahold of someone who understands my problem enough to provide a solution. Also, I live in Israel, so my work week is Sunday through Thursday, but I can only contact them from Monday to Wednesday."
"I think the performance can be better."
"I would like to have an easy way of modifying the reference data that is used for the purposes of estimating the total billing."
"Better integration with other VMware toolsets would be beneficial."
"The pricing model is complicated and would be more predictable if it were simplified."
"The product needs some investment in configuration. I would like to see better and more optimized configuration in the tool's future releases."
"There are some kinks to resolve with the Web GUI user interface, as it freezes at times."
"The knowledge base is not available for the engineers, which is something that needs to be improved."
"The solution's private cloud is much too expensive."
"It would be a good idea for VMware to be compatible with the most popular orchestration tools in the market."
JIRA Service Management is ranked 2nd in IT Service Management (ITSM) with 73 reviews while vRealize Business for Cloud is ranked 12th in Cloud Cost Management with 10 reviews. JIRA Service Management is rated 8.2, while vRealize Business for Cloud is rated 8.4. The top reviewer of JIRA Service Management writes "Customizable, stable, and integrates well". On the other hand, the top reviewer of vRealize Business for Cloud writes "Complete solution for automation, orchestration, and end-to-end lifecycle management". JIRA Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, BMC Helix ITSM, Freshdesk and PagerDuty Operations Cloud, whereas vRealize Business for Cloud is most compared with VMware Aria Operations, VMware Aria Automation and VMware Aria Cost powered by CloudHealth.
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