We performed a comparison between Delighted by Qualtrics and Salesforce based on real PeerSpot user reviews.
Find out in this report how the two Customer Experience Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The tool's most valuable feature is its setup process. I find it intuitive, especially regarding tasks like randomization and survey logic. Delighted by Qualtrics is intuitive compared to many competitors, which justifies its price."
"The solution has other extra features, like Stats iQ, Text iQ, and Predict iQ."
"The solution is very simple to use."
"Its flexibility allows for easy adjustments to subscriptions, which contributes to user satisfaction"
"Text iQ is a great feature."
"The tool's most valuable feature is its simplicity and standardization. The consistent look and feel across surveys make it easy to use and provide a sense of simplicity. Once I've navigated through it for one survey, I feel confident I can efficiently handle the next hundred surveys. The intuitive interface contributes to the overall ease of use."
"The most valuable feature of the solution is the ability that the solution provides to store information related to our company's promotional campaigns."
"The most valuable feature for me in Salesforce is the reporting functionality."
"It is a stable solution...It is a scalable solution."
"The product is quite user-friendly."
"Salesforce is very easy to use, and anybody who is new to Salesforce can learn it very quickly."
"The solution's analytics reporting features are quite good."
"The tool helps us take over accounts to review past opportunities and notes. One of its main advantages is associating stakeholders and activity with customer contacts, providing an overview for team members. Its most valuable feature is sharing information with team members. The tool's ability to associate a company contact with an opportunity is a good feature."
"The product has made our dealings with partners and clients much more structured."
"It needs to focus more on broader CX programs and customer experience."
"Sometimes, a lot of emails bounce back during email distribution."
"The solution should add more visual-type elements or image-based question approaches."
"Most of the improvements made constantly cause some friction in the platform."
"The solution is expensive. It needs to improve the server builder, which can help it do impressive research. When I mention that the server builder can improve, I'm referring to the ease of performing tasks like implicit association testing. While it's possible to do these tasks in Delighted by Qualtrics, it's not as straightforward to create them. Additionally, there are different tiers of features based on the payment plan. As a collaborator, I may not completely oversee all the features available."
"I suggest to the Delighted by Qualtrics development or R & D team to consider incorporating advanced AI capabilities into their platform. In the current trend where AI is being integrated into various tools, introducing features that enable users to generate surveys efficiently through conversational interfaces or minimal instructions would be a significant advancement."
"Price is an area of concern in the solution where improvements are required."
"Salesforce is not very user-friendly, and a person won't understand it unless proper training is provided."
"It would be better if we could design our reports much more easily."
"Salesforce's UI design is old and slow."
"The most valuable feature for me in Salesforce is the reporting functionality."
"The tool must provide better reporting and dashboard capabilities."
"The platform flow for the product could be better. It is cluttered with a lot of components."
"Salesforce could provide more alerts and more notifications."
Delighted by Qualtrics is ranked 15th in Customer Experience Management with 6 reviews while Salesforce is ranked 4th in Customer Experience Management with 32 reviews. Delighted by Qualtrics is rated 9.2, while Salesforce is rated 8.0. The top reviewer of Delighted by Qualtrics writes "An inuitive solution that helps with market research and surveys". On the other hand, the top reviewer of Salesforce writes "Offers various aspects like process improvement, control, performance evaluation and more". Delighted by Qualtrics is most compared with , whereas Salesforce is most compared with . See our Delighted by Qualtrics vs. Salesforce report.
See our list of best Customer Experience Management vendors.
We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
