We performed a comparison between ConnectWise ScreenConnect and OpenText Exceed TurboX based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Better than TeamViewer and useful for fixing problems remotely."
"ConnectWise Connect is very convenient as we can remote to a PC even when it is not within our LAN."
"I do love the monitoring page. If you are using ConnectWise Control, which is the on-prem version, when you are logged into the admin panel, there is a status page that checks network connectivity, the status of the license, and so on."
"Unattended access is the most important feature."
"Due to the fact that we can help our clients virtually, the solution has allowed us to reduce our travel costs by about 90%."
"Valuable features include the responsiveness, ability to tune up and tune down the connection, and video."
"The unattended access functionality is a valuable feature, because I can go in at any time that I want, deploy fixes, or do maintenance."
"You can bring up a command prompt remotely and execute commands without having to disturb the user."
"The most helpful feature of OpenText Exceed TurboX (ETX) is that it allows you to consume heavy applications that usually have a lot of latency. I also like that the solution is fast and has a friendly UI."
"The solution is perfect for Linux users."
"Support for PAC files on the guest's side and support for proxy on the host's side. Currently, there is no support for guest-side PAC files or for the host-side proxy (which uses authentication)."
"Reporting could definitely use improvement. With LogMeIn Rescue, I used to be able to, for instance, at the end of the month, pull off a report of every session. It was very simple... I could see the name that was typed in, the IP address to the computer that it was connected to, if it was running Windows... It just doesn't seem - there might be but I haven't found it - to be a way of pulling that information out of ConnectWise."
"The solution is a little bit complicated when you want to implement it."
"There can be some complexities when running patches or when building up all the profiles, making them areas where improvements are required."
"They could provide a toolbox for the plan I'm on."
"There needs to be a way to run the agent without installing, like GoToAssist."
"The recent redesign has made it slower and basically worthless."
"We have had issues. We have had circumstances, for reasons we don't know, where the service will stop running, and when the service stops running that computer no longer becomes reachable. We haven't really seen that so much on desktops, but we have seen that happen quite frequently on server operating systems, Server 2008, Server 2012. You can install the product and then a week down the road it will just stop."
"The performance of the graphical interface needs improvement. They should add some CPU to speed graphic acceleration."
"An area for improvement in OpenText Exceed TurboX (ETX) is the installation process because you need some technical knowledge to install it. What's lacking in OpenText Exceed TurboX (ETX) is a help portal for users to ask questions and seek assistance."
ConnectWise ScreenConnect is ranked 9th in Remote Access with 37 reviews while OpenText Exceed TurboX is ranked 11th in Remote Access with 2 reviews. ConnectWise ScreenConnect is rated 8.4, while OpenText Exceed TurboX is rated 8.6. The top reviewer of ConnectWise ScreenConnect writes "Multifeatured remote access software which offers security, stability, and easy scalability". On the other hand, the top reviewer of OpenText Exceed TurboX writes "Fast and has a friendly UI; allows you to consume heavy applications". ConnectWise ScreenConnect is most compared with Microsoft Remote Desktop Services, Check Point Remote Access VPN, TeamViewer, LogMeIn Pro and BeyondTrust Remote Support, whereas OpenText Exceed TurboX is most compared with VNC Connect, Citrix Workspace, Microsoft Remote Desktop Services, VMware Horizon and Citrix DaaS (formerly Citrix Virtual Apps and Desktops service). See our ConnectWise ScreenConnect vs. OpenText Exceed TurboX report.
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