We performed a comparison between Clarity SM and IDERA Uptime Infrastructure Monitor based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."All the interactions and orchestrations of every problem, we can analyze what happens in the organization and which kind of incident we have."
"The most valuable fractures of Clarity SM are its ease of use and security. I have been highly satisfied. We've been able to integrate it with email and an SMS gateway for the purposes of notifications. That works very well."
"As of late, I really like the BI functions."
"The solution's back-end architecture is very good for end users."
"Logging every action in Service Desk Manager (SDM)."
"the ticket system makes sure that everyone gets taken care of, and that makes for a better customer experience. Using the system verifies that no one gets left behind."
"Time sheets are a powerful tool."
"Scalability is very good. We have scaled to more users and more functionality."
"My organization can leverage IDERA Uptime Infrastructure Monitor to learn more about how clients perform because the solution lets you monitor and optimize devices and apply best practices."
"The methodology introduced for Level 1 analysts needs to be taken to Change Management Process. It would be useful to be able to look in Change Management and see the current status of the process."
"The API is very, very bad so we developed our own."
"Compared to some of the other products, I think we are bit behind."
"If I had to choose, it would be more around the user interface than the mobile experience."
"There are some issues regarding the knowledge base and the configuration manager."
"The CA products integrate well together but I would like to see better integration with third-party solutions."
"We went from 12.1 to 14, so there was a lot involved in it. The issues we had were migration issues, getting our information from one place to the next and making sure everything was as everyone needed."
"We would like more information about all the configurations that we have on our infrastructure side."
"What I want to improve in IDERA Uptime Infrastructure Monitor is the community aspect, where IDERA would provide customers with updates on functionalities, what comes next, what IDERA Uptime Infrastructure Monitor upgrades would be released, etc. I also want the sustainability of IDERA Uptime Infrastructure Monitor to improve."
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Clarity SM is ranked 22nd in IT Service Management (ITSM) with 107 reviews while IDERA Uptime Infrastructure Monitor is ranked 60th in Network Monitoring Software with 5 reviews. Clarity SM is rated 7.8, while IDERA Uptime Infrastructure Monitor is rated 8.0. The top reviewer of Clarity SM writes "Quite good back-end architecture for end users but the API is very, very bad". On the other hand, the top reviewer of IDERA Uptime Infrastructure Monitor writes "It offers different licensing types that allow you to extend the services to clients; it lets you look into device performance and optimization and helps apply best practices". Clarity SM is most compared with ServiceNow, JIRA Service Management, BeyondTrust Remote Support, OpenText Service Management Automation X (SMAX) and IBM Maximo, whereas IDERA Uptime Infrastructure Monitor is most compared with Zabbix.
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