We performed a comparison between Cisco Data Center Network Manager and SymphonyAI IT Service Management based on real PeerSpot user reviews.
Find out what your peers are saying about Zabbix, Datadog, Auvik and others in Network Monitoring Software."We can manage the entire system across the network and troubleshoot the pain points."
"Data Center Network Manager is absolutely stable."
"I don't have to rely on the on-site engineer who can do the configuration. I can have our team just plug the devices and perform remotely. I can also do the templates."
"We use the product to manage access points."
"The most valuable features of Cisco Data Center Network Manager are consistency and the core server. The teams have had a good experience."
"You can integrate all the networks into the software."
"VCNM provides a unique capability of managing the admin VDCs of Nexus boxes."
"The interface of this solution is easy to use overall."
"It uses push technology, which pushes the changes to all relevant devices to ensure they are updated accordingly."
"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."
"The product has the best features for ITSM."
"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."
"The most valuable feature is remote access. People are working from home, and we can take remote access through it."
"The Wi-Fi side needs improvement."
"Automation for the RMA process can be added."
"If the customer thinks about using additional solutions, Cisco should make sure they are not left out."
"Data Center Network Manager is a little complex because it includes a lot of hardware to be installed."
"It would be nice to have the ability to more easily collect information from other software when doing some types of analysis."
"It is not very easy to monitor or to browse."
"API lacks robustness."
"The solution needs to improve reports."
"We need better performance and reliability."
"I would like them to add software inventory in the next release. We don't have that right now."
"There could be flexibility in terms of customization."
"Integration was a major limitation with SummitAI."
"SummitAI IT Management Suite's project management and operational management features could be improved."
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Cisco Data Center Network Manager is ranked 26th in Network Monitoring Software with 20 reviews while SymphonyAI IT Service Management is ranked 23rd in IT Service Management (ITSM) with 5 reviews. Cisco Data Center Network Manager is rated 8.0, while SymphonyAI IT Service Management is rated 7.8. The top reviewer of Cisco Data Center Network Manager writes "Provides insight into the network's health data and has an excellent support team". On the other hand, the top reviewer of SymphonyAI IT Service Management writes "Good ticketing tool but limitations with integration". Cisco Data Center Network Manager is most compared with Marvis Virtual Network Assistant, Zabbix, Cisco DNA Center and SolarWinds NPM, whereas SymphonyAI IT Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, Microsoft Configuration Manager and IBM SmartCloud Control Desk.
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