We performed a comparison between Cherwell Service Management and salesforce.com Desk.com [EOL] based on real PeerSpot user reviews.
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Cherwell Service Management is ranked 19th in Help Desk Software with 6 reviews while salesforce.com Desk.com [EOL] doesn't meet the minimum requirements to be ranked in Help Desk Software. Cherwell Service Management is rated 7.2, while salesforce.com Desk.com [EOL] is rated 4.0. The top reviewer of Cherwell Service Management writes "Having everything in one location has significantly improved our efficiency and reporting". On the other hand, the top reviewer of salesforce.com Desk.com [EOL] writes "Documentation and API integration have room for improvement. We eventually switched to Zendesk and are much happier. ". Cherwell Service Management is most compared with ServiceNow and Ivanti Neurons for ITSM, whereas salesforce.com Desk.com [EOL] is most compared with .
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