We performed a comparison between BMC Remedyforce [EOL] and IFS Cloud Platform based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."Offers good reporting capabilities. Getting the right information is the key to understanding and improvements."
"The solution is very flexible."
"If a company needs to expand the solution, they are able to do so. It is quite scalable."
"An inexpensive solution that is easy to set up and use without much support."
"The solution is very good at integrating systems."
"BMC Remedyforce is a good tracking service in general."
"The interface and customization are the solution's most valuable features."
"ITIL best practices and smart practices are efficient in calculating the performance of services provided."
"Having a young talented programmer, during the six years of use, we were able to save around 75 000 EUR preparing simple modifications using customization rather than ordering them in IFS / Partner."
"Individual user profiles that can be configured as templates to minimize data entry."
"The most valuable features of IFS Applications in the latest version are the new user Arena interface. It's from Apps 9, but it brings more flexibility in usage, especially around different devices, such as mobile usage, which doesn't restrict you from using a computer. We are it for the HR side, and it's proving quite good. It has a new modern feel to it similar to a standard cloud application which enhances the user experience."
"The best feature is the maintenance module, which is essentially an industry-specific workflow designed with a manufacturing module as per industry standards. It's very precise and specific without having complex functionalities. It's straightforward. Field Service Management is definitely a wonderful product that IFS has developed because it caters to field services. The energy and utility sectors can answer their business needs using the software."
"Scalability-wise, I rate the solution a nine or ten out of ten since it is an extremely scalable solution that can be used for various use cases with thousands of users."
"There tends not to be a massive weakness in the product itself, as weaknesses can quickly be resolved in the next patch or the next release."
"Some of the strengths are Enterprise Management Solutions and the series of Management solutions which is number one in Gartner's report and has been for the last five years."
"The financial posting controls are quite handy. The user interface is really friendly, highly flexible, and pretty intuitive for end users."
"They need to make it possible to more easily customize the user interface."
"It's hard to find information about the solution online. We'll sometimes use the internet to look for technical answers, and we won't be able to find it."
"More flexible ways to change the existing configuration would benefit existing customers."
"Improve the out-of-the-box ITIL compliance, which would be great for new customers."
"The solution's technical support is in need of a lot of improvement."
"My team finds the search options and the user interface to be really cumbersome."
"The solution's business workforce should be much more capable of drag and drop functionality. The solution could be kind-of UI based rather than still being coding based. You still need an administrator profile, and you'll have to code things if you want to use the solution."
"They need to include more high-end technology, different languages, the kinds of things not yet included in the product."
"The solution needs to improve its documentation and user-friendliness."
"Ability to place approval check-points in the custom workflow, so clients can decide what they want it."
"I have seen that one of the areas that my company has identified for improvement might be the rental management capabilities within the solution."
"Aspects of HR and payroll could be better."
"There were initial difficulties when I started using the application."
"The CRM was shaky and although this improves in Apps 10, there is room for improvement."
"Some kind of bot assistance, some kind of artificial intelligence to help people solve the problems, would be interesting."
"The user interface can be improved. When you're clicking through the screens, there are some icons or symbols that really need updating and would be more useful and noticeable if they are aesthetically pleasing."
Earn 20 points
BMC Remedyforce [EOL] doesn't meet the minimum requirements to be ranked in Help Desk Software with 15 reviews while IFS Cloud Platform is ranked 7th in Help Desk Software with 29 reviews. BMC Remedyforce [EOL] is rated 7.8, while IFS Cloud Platform is rated 7.8. The top reviewer of BMC Remedyforce [EOL] writes "A solid, reasonably-priced service management solution for small to mid-sized businesses". On the other hand, the top reviewer of IFS Cloud Platform writes "Robust, customizable, and modern". BMC Remedyforce [EOL] is most compared with , whereas IFS Cloud Platform is most compared with SAP ERP, SAP S/4HANA, Oracle E-Business Suite, Microsoft Dynamics 365 Business Central and IBM Maximo.
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