We performed a comparison between BMC Helix ITSM and vRealize Business for Cloud based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."The mobile features are the best part of the new version. It is easy to be notified and update your work from a mobile, which is great."
"Customer support is always fantastic and willing to help. No matter what time of day we have a problem."
"The Helix chatbot is helpful, and we can use its workflow features to automate some of the use cases for our clients."
"Helix is stable."
"Smart IT and the phone app are easily the most valuable features in reporting and tracking ongoing issues."
"We use the solution's Discovery tool to discover our assets, and we've used the ticketing tool for years."
"Smart Reporting makes it easy to create/publish views for tables, so our customers can easily create their own reports."
"Our Change Management and Incident Management processes have been greatly improved."
"The tool helps us to monitor the services provided to customers as a cloud provider. The product is a monitoring solution that helps customers pay for their utilization of services."
"The product provides excellent daily reports."
"The most valuable feature is the metering capability."
"The way the dashboard works with the main orchestrator to combine different types of cloud providers is helpful."
"I like the integration with other applications or vendors."
"The most valuable feature is that it allows us to compare the billing between the clouds."
"The most valuable feature is that it has a very easy and adaptive look and feel, compared with some other cloud solutions."
"This solution has made us aware that we are over-provisioning our virtual machines."
"Maybe the upgrade process and the release between environments should to be more transparent for anyone to execute it."
"The user experience could be better."
"They should add some of the bolt-ons into the initial setup, such as chat."
"We found that there was numerous issues upgrading from 8.1 to 9.1 in that all our licenses were broken for almost a year and a half. We chased down a total of 14 hotfixes, patches, and service packs before things were finally resolved. During that time, said "fixes" also broke other things, so it was quite the sore spot with management for some time."
"Support could be better."
"The documentation could improve in BMC Helix ITSM."
"The dashboard can be better."
"I would also love to see consistency across all consoles."
"If you haven't established a vSphere cluster and you only have a single server to integrate, you can't deploy any service."
"Better integration with other VMware toolsets would be beneficial."
"It would be a good idea for VMware to be compatible with the most popular orchestration tools in the market."
"There are some kinks to resolve with the Web GUI user interface, as it freezes at times."
"The pricing model is complicated and would be more predictable if it were simplified."
"It's not always easy to find the information you need. You must have a lot of technical experience to find the right location for what you're implementing within the program."
"The knowledge base is not available for the engineers, which is something that needs to be improved."
"I would like to have an easy way of modifying the reference data that is used for the purposes of estimating the total billing."
BMC Helix ITSM is ranked 3rd in IT Service Management (ITSM) with 75 reviews while vRealize Business for Cloud is ranked 12th in Cloud Cost Management with 10 reviews. BMC Helix ITSM is rated 8.0, while vRealize Business for Cloud is rated 8.4. The top reviewer of BMC Helix ITSM writes "The leading service management platform for delivering intelligent, user-centric experiences". On the other hand, the top reviewer of vRealize Business for Cloud writes "Complete solution for automation, orchestration, and end-to-end lifecycle management". BMC Helix ITSM is most compared with ServiceNow, JIRA Service Management, ManageEngine ServiceDesk Plus, Freshdesk and IBM Maximo, whereas vRealize Business for Cloud is most compared with VMware Aria Operations, VMware Aria Automation and VMware Aria Cost powered by CloudHealth.
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