We performed a comparison between BMC Helix ITSM and Ivanti Voice based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."Technical support has been fine."
"Improved our organization with better customer experience and reporting abilities."
"Helix is more lightweight than these tools. It's a traditional tool that was developed more than 10 years ago. Ease of use is the operative word."
"The most valuable features of BMC Helix ITSM are the collaboration, integrated with the help of another solution called Entity. We can do all the integration and receive an automatic ticket with the help of email. We are able to receive SMS alerts to clients and end users. Every step of the ticket is generated and we are able to resolve and close them. It's very helpful to have the ability to inform the user with detailed information."
"The way you can customize this product to adapt to the process the customer is already using is what sets this apart from other ITSM products out there. This helps customers to adapt to the tool pretty quickly."
"The most valuable features of BMC Helix ITSM are the ease to use and integration."
"With service requests, we have been able to give visibility to the business users."
"Currently, the Service Catalog has the most value to it. Mainly, because we are able to offer IT functionality to non-IT people."
"Ivanti Voice is an enterprise platform that integrates with our other systems to automate and utilize the artificial intelligence or AI engines within the platform."
"Regarding reporting, when sharing information with leadership, we utilize BI support and data or more analytical tools. These tools provide accurate and comprehensive reports, covering various aspects. Reports are either sent directly through email or automated using scripts. It would be beneficial to integrate similar capabilities into BMC for future use. Many applications we work with already have a centralized virtual automation tool, such as Control M, but manual effort is still required. Improvements in automation for accurate and efficient reporting in BMC would be valuable."
"Maybe the upgrade process and the release between environments should to be more transparent for anyone to execute it."
"The product's customization capabilities, price, and technical support are areas of concern where improvements are needed."
"BMC Helix ITSM should improve its price."
"When BMC Helix ITSM did some upgrades it caused some issues. They have fixed some of the problems but more improvement is needed."
"Provide documentation on the content of the REST API interfaces. Right now, it is pretty much non-existent."
"The initial setup of BMC Helix ITSM is complex because it has different integrations with other tools. Additionally, it needs to be integrated with the active directory and have different databases. The environment will dictate how difficult the process is."
"It takes a long-time to plan and deploy the on-premise solution."
"The solution's reporting and customization could be simplified and enhanced."
BMC Helix ITSM is ranked 3rd in IT Service Management (ITSM) with 75 reviews while Ivanti Voice is ranked 29th in IT Service Management (ITSM) with 1 review. BMC Helix ITSM is rated 8.0, while Ivanti Voice is rated 7.0. The top reviewer of BMC Helix ITSM writes "The leading service management platform for delivering intelligent, user-centric experiences". On the other hand, the top reviewer of Ivanti Voice writes "Can be used for asset management and incident management, but its reporting and customization could be simplified". BMC Helix ITSM is most compared with ServiceNow, JIRA Service Management, ManageEngine ServiceDesk Plus, Freshdesk and IBM Maximo, whereas Ivanti Voice is most compared with .
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