We performed a comparison between Bitsight Third-Party Risk Management, McAfee Web Protection [EOL], and Zscaler Internet Access based on real PeerSpot user reviews.
Find out what your peers are saying about RSA, BitSight, AuditBoard and others in IT Vendor Risk Management."Its customer service team responds quickly."
"The product helps us identify the vulnerabilities of internet-facing applications."
"I prefer BitSight due to its patch management capabilities. The score is a valuable feature. I have contacted the customer support through e-mail and their response rate is fast. I rate the solution a nine out of ten."
"The solution is user-friendly."
"Offers open ports from an external point of view."
"Provides good accessibility and handles any overload very well."
"The most valuable is the blocking of blacklisted sites, a URL that is, either by intelligence or by McAfee, detected as a malicious site."
"The stability has a good standard right now."
"The most valuable feature of this solution is that it protects against threats that are coming from the web."
"The solution does what it's meant to do."
"It's a solution that permits making a granular configuration and it is easier to deploy the same configuration on a lot of devices using the central console. It is the master of the product."
"The product is quite an effective firewall."
"It doesn't seem to take too much system bandwidth, and I also like its reporting. Once a month, it gives me a reminder of the activity. It reminds me that the protection is on, and if there are any issues, it summarizes those minor issues. During the month, it only notifies when there is something special."
"Zscaler covers all the features needed to replace a VPN or proxy solution. They are good. They've been on the market for 15 years now, so they are mature enough."
"The VPN is valuable, as the whole technology is very different from a traditional VPN."
"The most valuable feature of Zscaler Internet Access is that it is a consolidated solution, it comes with many features, such as DLP."
"The most valuable features of Zscaler Internet Access are it's on the cloud, high network performance, and the interception of users is very easy."
"The most valuable feature of the solution is SWG traffic."
"The solution’s customer service is good."
"The solution offers a distributed organization to master and to control all of the endpoints."
"Tech support is good."
"The solution’s benchmarking should be improved."
"At the moment, when the vulnerability score decreases, it remains the same for quite a while, even though issues are resolved in 24 hours."
"Its factor analysis feature could be better."
"Data enrichment is the major issue."
"There may be room for improvement in the methodology for identifying findings, as occasional errors occur on the technical side."
"In McAfee Web Protection there are gaps in the security design, in the overall architecture, the gaps need to be fixed."
"The manufacturerers should have more transparancy about exactly what is getting filtered when you use the product and why."
"Lacking filter for spam."
"The initial setup could be simplified, there is a learning curve during the implementation."
"The solution should be more proactive in regards to sending you updates."
"The solution could always use more security features. If it was more secure, it would be an even stronger product."
"The True Key version for mobile phones should be improved. The password manager is not as seamless as on the desktop. Once implemented, on the desktop, when you go to the site, it automatically fills and connects you, whereas, on the mobile phone, it doesn't do that quite seamlessly. You need to open the True Key application and then select the password you want to use. It then opens in the browser. There are fewer steps in the desktop version as compared to the mobile version."
"Endpoints are lightweight agents, eating too much of the host resources."
"Sometimes, support isn't available."
"The pricing is an issue. It is expensive if you have all of your users in the same location. It is expensive compared to other firewalls on the market."
"Zscaler Internet Access's troubleshooting is very limited, and their textbook logs need to be more informative."
"Zscaler Internet Access needs to integrate more ISPs. It is good to have more than three ISPs."
"One thing that needs to be improved is their presence in China. I'm not sure if that's a Zscaler thing or if it's a problem with all vendors in this space, but it would be nice to have better coverage in China. This concern is a common one for vendors across the board when dealing with the Chinese market."
"In terms of usage, here in the GCC, it's still growing a growing market, so the combination of DLP, data leak prevention, to a certain extent is fine. But what it requires is user-based access or role-based access. The solution needs to grow into that, which definitely takes time. There's not an easy way to integrate it, when you have a cloud-based solution."
"If they can also integrate with the multi-factor authentication to prompt users to do another, second-factor authentication, that would be ideal."
"We'd like to have more plugins and integration."
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