We performed a comparison between Ameyo Fusion CX and Zoho Desk based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."We previously used Survey Monkey. We moved to using this solution because it offers more features. This solution offers call billing, CRM capabilities and remote support."
"The tool's UI is very user-friendly. The solution's workflow is flexible and we can create our workflows. We can assign and create groups with the tool. We are also able to control the privileges with the tool."
"The most valuable features of Zoho Desk are the user interface, pricing, and how they customize the solution for us."
"The most valuable features are that it's user-friendly, you can customize it the way you want it, and it is very easy to use. You don't need anybody else to configure it."
"The deployment process is swift, typically taking just one day, and includes customization and automation setup."
"Good at capturing online inquiries has portal functionality, and is very good at managing inbound customer inquiries."
"The initial setup is easy."
"It is a scalable platform."
"The product has a lot of features."
"In a future release, I would like to have smart learning. There are three phone networks in the UK and we want to know which networks are being used. I would also like to have language interpretation."
"The solution could improve its stability and scalability."
"Zoho Desk should provide more integrations and improve the Zoho project integration."
"Zoho Desk needs to be enhanced to support IT service management policies."
"I would like to have integrated support, and integration between the ticketing tool and the project management tool."
"As per customer requirements, it may have some limitations."
"The customization of modules and some blueprint in the solution are areas with shortcomings that need improvement."
"They could enhance the product’s features to customize the automated email responses."
"I would want Zoho Desk to integrate Zoho CRM, Zoho SalesIQ , and Zoho Campaigns."
Ameyo Fusion CX is ranked 28th in Help Desk Software with 1 review while Zoho Desk is ranked 6th in Help Desk Software with 19 reviews. Ameyo Fusion CX is rated 7.0, while Zoho Desk is rated 8.4. The top reviewer of Ameyo Fusion CX writes "CRM and billing solution used in a large enterprise that offers scalability and stability". On the other hand, the top reviewer of Zoho Desk writes "End-to-end solution to manage customer support tickets and consolidate all communication channels into one platform". Ameyo Fusion CX is most compared with , whereas Zoho Desk is most compared with ServiceNow, JIRA Service Management, ManageEngine ServiceDesk Plus, Freshservice and Freshdesk.
See our list of best Help Desk Software vendors.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
