We performed a comparison between Ameyo Fusion CX and IFS Cloud Platform based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."We previously used Survey Monkey. We moved to using this solution because it offers more features. This solution offers call billing, CRM capabilities and remote support."
"The product is quite flexible."
"Scalability-wise, I rate the solution a nine or ten out of ten since it is an extremely scalable solution that can be used for various use cases with thousands of users."
"The most valuable feature is the distribution module."
"There tends not to be a massive weakness in the product itself, as weaknesses can quickly be resolved in the next patch or the next release."
"The most valuable features of IFS Applications in the latest version are the new user Arena interface. It's from Apps 9, but it brings more flexibility in usage, especially around different devices, such as mobile usage, which doesn't restrict you from using a computer. We are it for the HR side, and it's proving quite good. It has a new modern feel to it similar to a standard cloud application which enhances the user experience."
"The financial posting controls are quite handy. The user interface is really friendly, highly flexible, and pretty intuitive for end users."
"One of our favorite features is the "Info-Zone", which provides operational intelligence in flight and in context to guide both business users and support teams to productivity."
"IFS has been completely rebuilt, modernized, and cloud-based so we don't need bulky software installations."
"In a future release, I would like to have smart learning. There are three phone networks in the UK and we want to know which networks are being used. I would also like to have language interpretation."
"There should be some improvements in the predefined templates in IFS Applications."
"Customization needs to be improved."
"There are certain digital features that need to be incorporated, such as IOP."
"The solution's initial setup process was complex...The technical support my company receives from the implementation partners of the solution is not that great."
"Some kind of bot assistance, some kind of artificial intelligence to help people solve the problems, would be interesting."
"The solution needs to improve its documentation and user-friendliness."
"We would like to see AI-driven CSI functions built into the tool that would allow us to quickly tie our improvement goals to metrics and activities, so Assyst will suggest the next steps to help us get closer to our goals."
"It would be ideal if, in the future, the product could incorporate IoT and blockchain elements. We'd like to explore more of these types of features going forward."
Ameyo Fusion CX is ranked 28th in Help Desk Software with 1 review while IFS Cloud Platform is ranked 7th in Help Desk Software with 29 reviews. Ameyo Fusion CX is rated 7.0, while IFS Cloud Platform is rated 7.8. The top reviewer of Ameyo Fusion CX writes "CRM and billing solution used in a large enterprise that offers scalability and stability". On the other hand, the top reviewer of IFS Cloud Platform writes "Robust, customizable, and modern". Ameyo Fusion CX is most compared with , whereas IFS Cloud Platform is most compared with SAP ERP, SAP S/4HANA, Oracle E-Business Suite, Microsoft Dynamics 365 Business Central and IBM Maximo.
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