Alemba vFire vs OpenText Service Manager [EOL] comparison

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Alemba Logo
492 views|304 comparisons
100% willing to recommend
OpenText Logo
1,314 views|892 comparisons
79% willing to recommend
Comparison Buyer's Guide
Executive Summary

We performed a comparison between Alemba vFire and OpenText Service Manager [EOL] based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM).
To learn more, read our detailed IT Service Management (ITSM) Report (Updated: May 2024).
771,063 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"When we met with the Alemba vFire from Australia, it was a good discussion and they have a good feature roadmap.""Incident Management is the most valuable feature of the solution.""The workflow is very good, as well as customizable."

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"It's mostly so reliable and has a lot of functionality. We're using a lot of HPE tools and we can do a lot with it. So, its functionality is the most valuable feature.""The design has been revamped in terms of GUI. The current interface is quite easy to read.""It helps to register things, to see the changing parts, and to correlate incidents.""The initial setup is easy.""A valuable feature for us is that we have an ordered way to handle all the cases that we can handle with the infrastructure.""Incident management is the most valuable because we're using it to manage tickets for an accounting system. With the reports that are available, it allows us to track and identify trends at the type and item level. It also helps us in managing the workload better than what we had in Remedy, which is what we were using before 2013.""The solution is simple to set up.""Service Manager's best features are flexibility and customizability."

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Cons
"We had issues with the user interface, the way it was structured wasn't that user-friendly. The chat features could improve. For example, in change management, all the chat discussions can be done via ServiceNow. We are using two separate solutions, such as Teams, to chat, and the Alemba vFire tool to process.""The product should improve its ability to integrate with third-party tools.""The reporting needs to be improved."

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"I think the best recommendation to Micro Focus would be to increase awareness and the marketing for this product.""The greatest issue for us is to understand the roadmap. We want to know whether we should upgrade now or should we wait three months.""I think one area which is the most painful from my point of view is if you need to integrate a lot of the tools, and being able to make that a lot more seamless.""It needs good integration with the configuration database, that's lacking at the moment, It's not that good.""The product's technical support services need improvement.""Service Manager is at the end of its life. The architecture, performance, and look are all way behind.""With the new version moving toward the codeless configuration is good, but it's losing flexibility.""The interface could be better."

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Pricing and Cost Advice
  • "Alemba vFire is more affordable than the other solutions on the market. The solution changes for the number of customers not per user or module. The price was reasonable overall. We paid for support and it was a fair price."
  • "The product is much cheaper than ServiceNow."
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  • "I would say that identify your requirements and pay for the support to implement and test those requirements, and then hope that you did a good job because the cost of their service is fairly expensive."
  • "Micro Focus Service Manager is a little cheaper than other options. You have to pay a monthly subscription fee."
  • "The license is not cheap."
  • "I pay for Service Manager on a yearly basis, and the price is reasonable - I would rate it five out of ten."
  • "HP Service Manager has moderate pricing."
  • More OpenText Service Manager [EOL] Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:Incident Management is the most valuable feature of the solution.
    Top Answer:The product should improve its ability to integrate with third-party tools. The service portal should be customizable.
    Top Answer:The product is used for incident management, change management, and request management. We can store assets like people, machines, and processes in CMDB. We can also use the solution to see the chain… more »
    Top Answer:The product's technical support services need improvement.
    Top Answer:We use the product for infrastructure, profile, and incident management.
    Ranking
    Views
    492
    Comparisons
    304
    Reviews
    1
    Average Words per Review
    251
    Rating
    7.0
    Views
    1,314
    Comparisons
    892
    Reviews
    6
    Average Words per Review
    319
    Rating
    7.0
    Comparisons
    Also Known As
    vFire
    Micro Focus Service Manager, HPE ITSM, HPE Service Manager
    Learn More
    Alemba
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    Overview

    Backed by a quarter of a century of heritage, Alemba’s vFire Enterprise Service Management solution combines a user-focused design philosophy with robust functionality.

    vFire is trusted by a large number of Enterprise-scale organizations for its out-of-the-box deeply rich workflows, award-winning Pro-active Problem Management and future-proofed flexibility.

    Service Manager on SaaS provides you with a cloud-based, industry leading IT Service Management solution.

    Sample Customers
    Dumfries & Galloway
    resultspositive, Globicon
    Top Industries
    VISITORS READING REVIEWS
    Government23%
    Computer Software Company17%
    Non Profit7%
    Manufacturing Company6%
    REVIEWERS
    Financial Services Firm31%
    Comms Service Provider14%
    Aerospace/Defense Firm10%
    Healthcare Company7%
    VISITORS READING REVIEWS
    Computer Software Company20%
    Financial Services Firm14%
    Manufacturing Company11%
    Comms Service Provider7%
    Company Size
    VISITORS READING REVIEWS
    Small Business30%
    Midsize Enterprise16%
    Large Enterprise55%
    REVIEWERS
    Small Business19%
    Midsize Enterprise8%
    Large Enterprise73%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise18%
    Large Enterprise64%
    Buyer's Guide
    IT Service Management (ITSM)
    May 2024
    Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM). Updated: May 2024.
    771,063 professionals have used our research since 2012.

    Alemba vFire is ranked 27th in IT Service Management (ITSM) with 3 reviews while OpenText Service Manager [EOL] is ranked 12th in IT Service Management (ITSM) with 48 reviews. Alemba vFire is rated 7.4, while OpenText Service Manager [EOL] is rated 7.2. The top reviewer of Alemba vFire writes "Fulfills all IT management needs, simple setup, but could be more user-friendly". On the other hand, the top reviewer of OpenText Service Manager [EOL] writes "A solution that works out of the box. The solution's real strength is its ability to change for your organization's infrastructure". Alemba vFire is most compared with ServiceNow and JIRA Service Management, whereas OpenText Service Manager [EOL] is most compared with ServiceNow, JIRA Service Management, OpenText Service Management Automation X (SMAX), BMC Helix ITSM and IBM Maximo.

    See our list of best IT Service Management (ITSM) vendors.

    We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.