We performed a comparison between 3CX Live Chat and Avaya Aura [EOL] based on real PeerSpot user reviews.
Find out what your peers are saying about 3CX, Kamailio, Digium and others in Unified Communications."We have not had any bugs or glitches, the solution is stable."
"3CX is easy to use. It's pretty a much regular PBX system. It is quite easy to configure aspects of it, and it has a good soft client."
"3CX has strong reporting and management features. You can manage the capabilities of a call center with queues and timers. It's a complete solution."
"The solution is stable."
"The integration with SMS has been helpful. That's how a lot of customers prefer to communicate nowadays. It makes it convenient for the customer to reach us."
"Mobility features and remote extensions work well."
"It lets you see how many calls you made, the time you called, and how many minutes you spent on the phone."
"The integration between the video and voice is the most valuable solution."
"The most valuable features of this solution are its flexibility, scalability and most of all the stability."
"3CX Live Chat could improve by having better integration with other solutions because we had multiple calls in which information was not extracted correctly. We had to modify their names, and some other data needed to be sorted out for a better understanding of the calls."
"Having a video call would be a nice idea."
"Some customers want to integrate a CRM solution with 3CX, but it's not compatible."
"The solution could improve the web meeting feature. There is a lot of competition from all the other applications that are out there, such as Microsoft Teams and Zoom. I find I do not use it that much. I do not know how much effort they are putting into the web meeting part of the program but it could improve."
"Message management in 3CX Live Chat is a little tricky. You can transfer a conversation to someone else if it comes into a group, but it isn't always easy to return the conversation to the group."
"Once we establish the system and do the initial configuration, some configurations will be fixed. However, if we need to change those configurations, the option is to do a reinstallation. Otherwise, we cannot do anything."
"It could be better in terms of providing more options for call recording."
"Reporting and integration are the main challenges, which are at the mid-level or in the enterprise depending on the system that we choose."
"This solution needs to be made more cloud-centric."
Earn 20 points
3CX Live Chat is ranked 1st in Unified Communications with 54 reviews while Avaya Aura [EOL] doesn't meet the minimum requirements to be ranked in Unified Communications. 3CX Live Chat is rated 8.8, while Avaya Aura [EOL] is rated 10.0. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of Avaya Aura [EOL] writes "Can enable any organization to become agile and dynamic in unified communications". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Fortinet FortiVoice, Cisco VoIP PBX, Webex and Kamailio SIP Server, whereas Avaya Aura [EOL] is most compared with .
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