An area for improvement in Citrix Web App and API Protection is for it to give real-time notifications and alerts. It would be practical if the solution warns you if there's an attack or if the load or traffic volume increases or decreases.

An additional feature I'd like to see in Citrix Web App and API Protection is a prediction or artificial intelligence on what is happening, for example, attacks.

I am not an expert in this solution, but simplicity and user-friendly interfaces are crucial for me. I would appreciate advice from Citrix, particularly in the form of an interactive guide for API protection. It would be helpful if they could provide specific points and recommendations for cybersecurity, indicating areas that need attention or improvement. I find such interactive guidance valuable.

The configuration for the solution's web application firewall is complicated. It requires technical knowledge. They should improve the process.

One of the most glitchy things in NetScaler comes whenever they upgrade something. Their upgrades are not very backward compatible, and sometimes they mess up, and we'd have to speak to someone. Also, Citrix is limiting their support for the load balancer to their legacy customers only. They are not providing the services to new customers or clients. Citrix is changing its business model.

We also need more things on a DNS-based system. For some of the new DNS, the features that can be included would be good.

Moreover, the solution should be more user-friendly. If one implements it once, they will get all the dos and don'ts. But first-time users would not know. And the documentation has limits and gaps. First-time users need to go to the support team and get their expertise to get it done.

Citrix Web App and API Protection could improve in the area of licensing.
Some customers have an enterprise license and some customers have an advanced license.  If you have an enterprise and advanced license, the Web Application Server, will not work. If you want to upgrade or if you want to use that Web Application Firewall, you have to have a premium license. I think they should enable the feature for an advanced license because small customers, cannot buy the premium license, which is a little bit expensive for them.

The solution's pricing is a big concern and should be improved.

Security could be improved because then I can get rid of my Cisco firewalls. If they improve the security then I could run my security, my proxy, my firewalling and my SDN solution on one device instead of having to have multiple devices.

The product could be improved by making it easier to use and easier to implement. We've had some difficult problems with that. 

An additional feature they could include more of a firewall, as you would find with Checkpoint, Fortinet or Palo Alto firewalls, which all have specific features for security. It would be good if they could include some kind of technical analysis in the next version but I don't know that is part of the Citrix strategy. 

We are working the Oracle to publish all the web applications on the platform in the next phase of the application. This will be good for us because there are additional security features added into the platform from the website.

The reporting is not so good. They don't have an application to connect the logs.

The user interface could be more friendly. Some wizards and other documentation for administrators, as well as some use cases, helps us to understand the solution.