I assess the operational efficiency of Cisco in my IT environment as very strong, as it integrates well with most of our existing infrastructure since we are already a Cisco shop.

I assess the operational efficiency of Cisco in my IT environment as needing some optimization, but at least some of the tools are incorporating AI to help with finding opportunities for optimization to make the product perform better.

I assess the operational efficiency of Cisco Secure Firewall in my IT environment as positive because I value Cisco products and advocate for them whenever I can.

For the support case, I would give nine out of ten to Cisco TAC support. They are very good and efficient, but over the past two or three years, I would deduct one mark for the TAC support due to the engineers assigned from India.