What is our primary use case?
We use the solution to build private clouds in government data centers. Government institutions mainly use their own data centers. We come in when they want an update or something in addition to their data centers. We work on any addition or update requirements in these data centers.
We are system integrators who also take part in purchase and selling. We architect solutions and implement them for all activities as part of a business.
What is most valuable?
The most valuable feature is that it is vendor-independent. We have an open-solution approach. However, the actual devices have to be from an OEM but the management part, if proposed on open platforms, the solution becomes independent of OEMs.
What needs improvement?
For network management, your access is locked to Cisco. Open solutions let us integrate with other solutions. Cisco should have better integration to use additional tools. If the customer thinks about using additional solutions, which are alternatives, Cisco should make sure they are not left out.
For how long have I used the solution?
I have been using the solution for more than ten years.
What do I think about the stability of the solution?
I would rate the stability a ten out of ten.
What do I think about the scalability of the solution?
The product is very scalable. We work with their architects to figure out the solution. Scalability is a factor we take into consideration when we design a data center.
This solution can be used by big companies as well as SMBs.
How are customer service and support?
The technical support is good. I would rate the technical support a ten out of ten. For maintenance and support, Cisco provides options like next day, business day, or within around four hours. Multiple options are available, so depending on the use case, everyone can choose the ideal level of support.
How was the initial setup?
When a solution has more depth, the setup is more complex. Cisco has extensive training and documentation, so we don't have a hard time with the setup.
What's my experience with pricing, setup cost, and licensing?
I would say that the pricing offers great value for the money. The solution is expensive, but it gets compensated by the use cases.
The licensing cost is also on the higher side, but customers show confidence in our implementation of this solution. Getting trained people on this solution to do the job is easier for us. We have found that Cisco is a good company to work with.
The licensing model is not complex. Some scenarios can be complex, but the complexity is justified.
The cost structure is very transparent regarding maintenance and support.
Which other solutions did I evaluate?
For some use cases, we worked with Juniper. Juniper is equally strong.
In comparison, the certification process is very extensive for Cisco. Most professionals are trained and familiar with Cisco. Of every ten professionals, all will be trained in Cisco, whereas only two will be familiar with Juniper.
What other advice do I have?
Whichever solution needs to be implemented, we can always work with Cisco Solutions. They have the right fit for everything, Cisco helps us select the right product. We work out a solution and vet it by Cisco; that's how we work. I would overall rate the solution an eight out of ten.
The interface of this solution is easy to use overall and is intuitive enough.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
We are supporting more than 1000 customers