Cisco ISE (Identity Services Engine) Reviews

The company implemented the solution to keep track of wired and wireless devices.

One of the most important features is the authentication security for the individual connection to the network through their computer or laptop. The solution is very complete overall.

There should be better documentation on the implementation of the solution. I learned how to implement it from watching videos. I felt the documentation was too complicated and I also learn better from watching videos.

In my experience, there needs to be better documentation for firewall integration as well, we had some trouble early on.

I have been using the solution over the last year.

A co-worker of mine had some issues with the solution crashing unexpectantly or some processes went down. 

We are using the solution with around 200 people and we had no problems with scalability. Most of our clients are small businesses.

The customer server was great but it would have been better for me if they had support in other languages such as Spanish. It was difficult for me to communicate in English.

The setup was easy for this solution.

We implemented the solution.

There are other cheaper options available.

We did evaluate Aruba ClearPass before the client picked Cisco ISE. I had suggested ClearPass because it was cheaper but the client decided to go with Cisco regardless.

Our clients and my company plan to continue the use of the solution in the future.

I rate Cisco ISE (Identity Services Engine) a ten out of ten.

We use this solution to provide wireless for our residence halls and guest networks. We're also a college that works primarily off of iPads, so we have to be able to keep resident hall activity off of the network so that students can do their homework and class activities. We use the Services Engine to authorize all of them.

The biggest value of ISE is that it can get so granular with gaming systems, versus IoT and BYOD.

I'd like to see an easier way to upgrade to larger versions, as well as more best practices that are easier to locate on their support page.

I have had a very good impression of its stability.

We're actually upgrading right now from a small version to a medium-sized one. It's not as simple as I'd like it to be for scalability, but it's still working well.

We were very late adopters in the education arena of wireless. We didn't adopt until about five years ago. We had a great relationship with our partner and got to see this demo several times. It was really good.

The initial setup was complex.

The name of the company at the time was MSN but they've been recently purchased. The engineers did a really good job. I would have liked a greater share of knowledge at the time, but they did a great job in implementing a complex situation.

Cisco was the only one that we evaluated. There was also Aruba, but Cisco was really the top choice.

My advice to someone considering this solution would be to seek the most comprehensive solution for residence halls.

I would rate this solution as eight out of ten. I would like the flow of authentication and authorization metrics to be easier to see.

I primarily use ISE for segregating identities, IP addresses, and ports.

ISE's most valuable feature is integration between IT and OTs.

There are still some bugs in ISE that need to be worked out.

I've been working with Cisco ISE for three years.

ISE is stable.

ISE is scalable.

Cisco's tech support could be improved.

The initial setup was straightforward.

Regardless of your industry, I would recommend Cisco ISE if you want good identity management. I would rate this solution seven out of ten.

One of the use cases was the certificate-based authentication for the endpoints. All the laptops and mobiles are embedded with certificates and once they get authenticated, then only they would be able to connect to the LAN. 

The other use case was the NAC use case wherein the integrity of the laptops and mobile and such were checked before the scan. They fulfill the policy requirements and then they are able to connect to the network.

The third use case was the consolidated access control management for all the network devices and security devices. 

It's flexible and stable. It's been good as a standard environment to run.

It was implemented in my last organization and we used it for three years. We are evaluating and will be implementing it in a couple of months at my current organization. 

It is stable and scalable. We have 5,000 to 6,000 users. 

Technical support is good because the partner is quite competent so we have all the support that is required.

The initial setup was a little bit complex. It's not that simple because it requires a lot of prerequisites for the solution to get a hold on. So the prerequisites and then onboarding all this like the landscape of endpoints was quite tedious. That was no surprise, because this is something which would be with other products as well. It took a long time for the implementation, but it's been rock stable now.

The deployment took six to seven months. 

We had consultants and we had a partner for the deployment. The system integrator was involved with the roll out.

The management part is much smoother. It takes care of all the costs across branded devices as well, so that it is a single panel we can manage all the end-to-end entry devices as well. That's something would be really good for Cisco ISE product.

I would recommend Cisco ISE. I would rate it an eight out of ten. I would like it to be more stable. 

To be clear, I'm not an expert in networking, so I'm pretty much like a user.

I really like the guest WiFi. Those kinds of features are pretty convenient. When I have a guest in the form of a third party, I can grant access to the guest for a certain period of time and have a dynamic password generated. It's great.

The user experience of the solution is great. It's a very transparent system.

As I treat the system basically as a user would, and am not overly technical, I can't say what features, if any, the solution is missing.

I'm working from China currently and the only real issue is that, within the country, there's some concern around Cisco and its ability to offer the solution for the long term. As the United States has banned the Huawei version in their country, we feel there may be retaliation in ours and Cisco will get banned as a countermeasure from the government. The future of Cisco in China is in question. Our local partners are worried about the situation.

To be perfectly frank, I'm unsure of the exact amount of time we've used the solution. It's been a number of years. I've basically lost count.

The stability, from a users' perspective, is very good. I haven't encountered any issues before, and we've used it for quite a long time. It doesn't freeze. It doesn't crash. There aren't bugs or glitches. It's pretty reliable overall.

I'm not sure how many users are on the solution ultimately. Our reach is pretty global. I'm not with the network team, so I can't speak to the ability for the solution to scale.

As I'm not a member of the network team, I've never had to reach out to technical support. I don't know if they do or how often or how Cisco's technical support ultimately is. I've never dealt with them directly. I can't speak to the quality of their service.

I'm not a member of the network team, so I didn't participate in the implementation process. I can't speak to how straightforward or complex it was.

We're just a customer. We're in the manufacturing industry, not IT. We don't have a business relationship with IBM.

We try to keep up with the latest upgrades, therefore, I believe we are using the latest version of the solution.

From a non-technical user-based standpoint, I'd rate the solution ten out of ten. 

I'd recommend it, however, there is this ongoing concern in China at this time that Cisco could get banned in the ongoing trade war with the United States. That should be a concern for companies here. That may not be so much of a concern abroad.

We use the solution to secure the endpoint. Before the user connects to the network, it can be investigated whether to connect.

Cisco ISE has a powerful posturing tool with security requirements. This data can be integrated with the device identity and threat intelligence surface, enabling you to create granular policies based on a device's identity. Just like we made policies based on Samsung or Lenovo, you can now do the same based on its compliance posture.

You have to restart the system to change the DNS or NTP server.

I have been using Cisco ISE as a system integrator for three years.

I rate the solution’s stability an eight out of ten.

The solution’s scalability is good. We cater the solution to medium-sized businesses.

I rate the solution’s scalability an eight out of ten.

The initial setup is easy. One engineer can deploy it in three hours.

The product has moderate pricing and comes with a subscription model.

We must check the compatibility with the other device before using Cisco ISE. Fortinet or Palo Alto provides integration to another device.

The solution has medium maintenance.

Overall, I rate the solution a nine out of ten.

I'm an engineering student, studying smart information and communication technology.

The product has many useful features. It enhances compliance and security posture. It provides client provisions and profiling as well as guest access, features not available in other solutions. The product can be customized. 

Although the solution is easy to implement it's not so easy to understand. You need to be able to figure out the protocols, the nodes, and the personals of the nodes in order to implement correctly and make good use of it. Because it's a Cisco product, if you're not in a Cisco environment, it's difficult to integrate with anything else, so the big concern is its interoperability with other technologies and other vendors. 

I've been using this solution for two months. 

The solution is stable. 

ISE is extensible. It can be deployed for small and large organizations, and can even be distributed and centralized. 

We haven't used the customer support but if I do need some assistance my supervisor and the manager I'm working with can help. 

I've looked at other network access control solutions and ISE is among the leading technologies. I recommend it but suggest taking a close look at the technology before implementing it. Try to really understand it, because if you miss anything and don't configure correctly, it's going to be awful and you'll lose the benefits that the solution provides. Even if you only need one or two of the features that the solution provides, I would recommend using it. 

I rate this solution nine out of 10. 

Our clients use Cisco ISE for security, especially in the finance industry.

Our clients like Cisco ISE because they already use various Cisco solutions. It's easy for them to use this solution because they have an engineer with Cisco certifications.

The price could be better. I would like to see more integration with third-party solutions in the next release. This is because many of my clients don't have Cisco.

We have been a partner dealing with Cisco ISE for about 14 years.

Cisco ISE is very stable.

Scalability is good.

I think Cisco has already improved its support for this solution.

On a scale from one to five, I would give technical support a five.

Neutral

The initial setup is easy. We have two engineers who implement this solution.

On a scale from one to five, I would give the initial setup a four.

Cisco is expensive, but it's the cost for all the functions and value it brings. Functions like internet solutions, integrations, security, and many more features are important, but it's expensive for some clients.

I would tell potential users that this is a good solution.

On a scale from one to ten, I would give  Cisco ISE a ten.