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Check Point Web Gateway Room for Improvement

Adriamcam - PeerSpot reviewer
Cloud Engineer at ITQS

At the moment, we have not found any point of improvement in the last three years. The tool has behaved very well both in scalability and stability. 

Perhaps the latency in the administrative part of the portal would be a point of improvement. 

The technical support of Check Point, in general, has had problems in providing effective, reliable, and timely support. On many occasions, we have had problems and it did not help us in a reasonable amount of time.

That said, in general, the tool provides the respective functionality for which it was created and protects the organization very well.

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LA
Cloud Support - Security Admin at a tech company with 1-10 employees

The aspects that we have evaluated over time to give an opinion on an improvement that the Check Point security manufacturer can generate are the following:

1- Improvement of technical support. It is important that Check Point can generate greater growth at the support level. Errors are not always easily solved.

2- Updated Documentation. Some documents needed to implement with the best practices are difficult to understand, take longer than expected to apply, and sometimes even require support.

3- The costs. Some Check Point features are somewhat expensive.

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alvarado - PeerSpot reviewer
Cloud Support Leader at a tech company with 51-200 employees

One of the areas to improve is support, since sometimes we open cases, and have difficulty scheduling a meeting that would help us with some issues in the implementation of the best practices. 

The documentation needs to improve. Sometimes it is a bit confusing to find the most current guides that can provide the effective help that the client requires, however thanks to the commitment of the partner it helped us to find the necessary extra help.

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Buyer's Guide
Check Point Web Gateway
August 2022
Learn what your peers think about Check Point Web Gateway. Get advice and tips from experienced pros sharing their opinions. Updated: August 2022.
619,967 professionals have used our research since 2012.
Eric  Liao - PeerSpot reviewer
Solution Manager at DYXnet Group

I have not come across anything that would need to be improved as I have only worked with Check Point Web Gateway for about two years. 

Check Point Web Gateway could add an end point access function. Their competitors can deploy all data via AG Subway on mobile devices, giving customers access from the endpoint. This option has been available for some four years now at Check Point Web Gateway's competitors. 

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Kirtikumar Patel - PeerSpot reviewer
Network Engineer at LTTS

Most of the time, we are struggling when it comes to getting support. Due to this, we have now have taken TAM support and have also taken third-party support for this product. Generally, the support experience is not what we expect from Check Point.  

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Antonio Palhinhas - PeerSpot reviewer
Deputy Director of Information and CommuniDeputy Director of Information and Communication Systems at TVI

Check Point Web Gateway could improve the graphical user interface to make it more appealing. However it works.

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JH
Director at Progression Infonet Pvt Ltd

It is expensive. Its price should be better.

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Buyer's Guide
Check Point Web Gateway
August 2022
Learn what your peers think about Check Point Web Gateway. Get advice and tips from experienced pros sharing their opinions. Updated: August 2022.
619,967 professionals have used our research since 2012.