BeyondTrust Endpoint Privilege Management Reviews

The primary reason for BeyondTrust was so that one administrator could use their password to log on to our server. The second reason was, we needed to use BeyondTrust to form some level of sharing. It's my understanding that Microsoft has this and we have this challenge of having a tier one and tier two. We wanted to do a structure like that. 

The solution can do so much. It's quite flexible.

It's a great tool.

It's nice to have admission tools without having to remember the password. You just have to click on whatever you need to do and you get temporary access. 

The product is stable.

Technical support is good.

We have installed BeyondTrust, however, it's not working as-is. There are two domains, and there's a trust between those two domains, however, just one of the domains is working. We've not been able to set it up such that we're able to use the second domain as well. That, unfortunately for us, that second domain is a valuable domain, it's very critical.

BeyondTrust is trying to find a way to do it, however, we do not need it for some time. It's working at least, however, there are some times where it just freezes out. We have to fall back on RDP to do BeyondTrust. That was part of the reason I was doing the comparison between BeyondTrust and Broadcom - to see if there was a way to resolve this.

The implementation process could be better. It's not as vast as we would like it to be.

If you don't get the implementation right at the outset, you will struggle with the product.

For the most part, the stability is good. There are no bugs or glitches. It doesn't crash or freeze. It's reliable. 

We are actually working on scaling the solution currently. My understanding is that it is possible, and part of our plans, however, I can't speak to how easy it is to scale, or how much you can actually expand it.

I haven't really dealt with technical support. I recall the team having to reach out during implementation and, as I recall, they were helpful and responsive and our team was satisfied with the level of support.

The initial setup can be tricky in that, if you get the implementation wrong, it will affect everything and won't work as it is supposed to. 

That said, I was not a part of the implementation team, and therefore cannot discuss specifics. I can say that the deployment took some time, however.

It's my understanding that we have a license that is paid monthly.

I don't have a view of the exact costs the company pays. It's not an aspect of the solution I deal with. Our management team deals directly with them.

I've looked into Broadcom to see if it could resolve some issues we were having under this product.

We are a customer and an end-user.

I'm not sure which version of the solution we're on right now. I cannot speak to the exact version number we are using.

I would definitely recommend the product to other companies and users. For us, it's a very important organizational tool.

Overall, I would rate it at an eight out of ten. We're mostly quite satisfied with its capabilities.

We are an integrator, and we do a lot of Identity and Access Management and Privileged Identity. I am only just getting into this solution. I am not trained in it, but I've been reading about it. I have recommended it for a client based on their requirements and based on what I know about CyberArk versus a couple of others. I have not implemented it yet. I have the agent running on the system where I am actually profiled. I have its latest version.

In terms of use case, it primarily has two things, and you can choose whatever you want in the middle. One side is that you can use it to allow the user to have specific administrative rights and do certain things without having to call the help desk. For example, you can allow users to be able to install certain applications. You can also have a whitelist or a blacklist of things that they are allowed to install, which saves a boatload of money in calling the help desk. The other side is to rein in administrators so that they don't go too far or do something outside of the bounds. The help desk personnel would have different restrictions when they log into a workstation than regular users.

What I liked about this solution is that it can also integrate for tracking malicious use or sending analytics to a host that can process them. I don't know if CyberArk, Centrify, or Thycotic can do that. The analytics was something the client really wanted, and they already had BeyondTrust. 

It is very scalable. The agent on the workstation is very thin, and the processing power required on a server is nothing out of the ordinary. It is also very stable and easy to deploy.

What's bothering me, which is true of all of them, is that sometimes, the error codes that come up don't necessarily get reflected in the searches within their support sites or they're out of date. I would rather search by an error code than type in the text and search for it by text because the error code means that it is programmatic, and it is known. It might not be desired, but it at least is not unexpected. If you don't have an error code, you just get an anomalous error, and if it is lengthy, it can be difficult to search and find the specific instance you're looking for. This is something I would like all of them to improve. BeyondTrust, CyberArk, Centrify, and Thycotic could do some improvements in staying up to date and actually allowing you to search based on the product version. They are assuming that everybody is on their way to release. They put out a new release, but it is not reflected on the support site, which makes no sense to me, especially when they revamp all the error codes. They all have been guilty of this in some way.

I started using it about a month ago when I was doing the appraisal of it, and I put it on a virtual machine. Our work machine is a virtual machine.

It is very stable. I had worked on a competitor's product two years ago, and it was rather buggy. It had issues. Sometimes, it used to hang the machine. Because you're running an agent on the workstation, it could have a memory conflict or an application conflict. It doesn't happen anymore because you've got it pretty much running strictly in Windows.

It is very scalable. 

I used their email support, which is very good.

I didn't switch the client to this one. I recommended this one because it stays under the BeyondTrust umbrella. It also helped them in getting a discount for volume and being a loyal customer and things like that. They also didn't have to add new infrastructure. 

CyberArk is a very good product, and I like it. I've been trained in it, but I have not implemented it. I am not going to ask the customer to install another infrastructure or another platform, especially when the products are fairly equal or equal enough to not be an issue to put on a table. If I had recommended CyberArk, they would have to put in a CyberArk infrastructure and retrain a whole bunch of administrators to administer that. They would also have to train a whole bunch of support people to manage off-hours, holidays, weekends, and things like that. Every time you add another brand, it adds to your soft costs, which can make a solution pretty expensive.

Hard costs are so much fun, and they're much easier. I've seen people get up and just start writing on a dry erase board because they know all the hard costs. It would be good if they would just be honest with themselves and the clients and explain what some of the soft costs are in terms of additional training or a more significant hardware footprint.

It is pretty straightforward to get the agent installed. You install the agent and the server component, and you let the users do whatever they've been doing for the last 10 or 20 years of their life. You also create profiles. For example, I had a developer profile for both Windows and Linux, and I had a profile for a regular user, help desk, and engineering. After you create profiles, an administrator can look at their activities in the log and analyze things like the following:

• Why did he install CCleaner on the machine?
• Why did he install this application?
• Why did he elevate a command prompt to do something? What is he doing?
• Why does he need administrator command prompts?

You can then add things like this to your blacklist, and you can create a profile that will allow or disallow that.

I would rate BeyondTrust Endpoint Privilege Management a nine out of ten. 

We primarily offer this solution to our clients. Our clients use it for access. For example, if there is a user who is not from their existing network and he's a contractor, they have to be able to give him the privilege to come inside, otherwise, that person can't access anything internally like a regular end user can. This solution allows them to offer separate privileged user access for specific users. 

The solution is very fast.

The solution offers good authentification. It makes managing passwords and access easy and ensures that access is granted only to respective people and/or organizations.

BeyondTrust has very good integrations with quite a lot of security vendors such as SailPoint, IBM, FortiGuard, Splunk, etc.

There are different vendors that are pretty competitive in terms of features. BeyondTrust is great in some areas, however, CyberArk is as well. The solution needs to continue to add features in order to stay competitive in the market.

Their technical support could be more responsive and helpful.

The solution is quite expensive.

I've been using this solution for one year now.

We don't have any issues with stability. It doesn't crash or freeze. It's not buggy.

The solution offers good scalability and is easy to upgrade as needed.

While I've never been in touch with technical support, my team has in the past.

They can improve their services. That's my understanding based on the feedback I've heard. They are a Gartner leader, and due to this accolade, sometimes they can get a bit lazy when it comes to giving the right support. They are a leader so they take advantage. There are a lot of deals which we have lost due to this kind of attitude.

There are been cases that we are handling that have been going on for a year now. Even though they are an industry leader, they haven't been able to solve a small problem. We have the American University of Dubai struggling to solve a small problem, and it's been one year since one case has been opened with BeyondTrust, and they're not able to solve it. That's far too long.

The initial set up is quite quick. BeyondTrust implementation does not take much time. However, it depends on the complexity of the client. It'll take months sometimes if the customer does not know their requirements. For example, a basic implementation takes 10 to 15 days. However, if there is more access needed it takes months sometimes. Access has to be defined based on the number of end-users. It may take as long as four months or so.

The cost of the solution is very high. As a market leader, they tend to charge a premium. They only provide the product. Technical support is extra, if a company wants to have access to that.

Overall, I'd rate the solution five out of ten.

I would definitely recommend it, however, I would recommend organizations test a couple of solutions based on their requirements. There will be a different requirement for a retail outlet and a different requirement for an oil and gas company. 

Even though it is privileged remote access, different accesses most likely need to be granted. If somebody is a software developer, and somebody is just for support, they will need different types of access. Whether this solution offers that a company needs depends on different requirements from different end-users.

We are a technical services company and this is one of the solutions that we provide for our clients. It is used to manage privileged access for our customers and their server resources.

One of our customers had administrators that shared credentials to access some of their enterprise applications. We needed to remove those credentials because they were compromised at some point, leaving other people to access them and the organization was not able to keep track of who was logging in, or what they were doing at any particular point in time. Implementing this solution has allowed us to remove most of the credentials from those applications move them into a proper management facility.

The most valuable feature is the asset discovery, which makes it very easy to locate and identify assets and pull them into the manager.

The help system should be improved to provide a quick help guide with each tab within the solution, which explains what each particular function does. This would help because sometimes, you can get lost and you find yourself going back to see what the functions do. Have at least a very small hint for some of the key functions would go a long way to help with deploying and using the system.

Better pricing would help this solution to grow in the Nigerian market.

I have been using BeyondTrust Endpoint Privilege Management for just less than three years.

This is a stable solution.

Our customers have been relying on what they have, and thus there has been no reason to scale.

We have been in touch with technical support and we are satisfied with them.

We offer a variety of competing solutions to our clients, such as CyberArk. In general, the competitors are cheaper in price. I have not personally used other solutions because it was BeyondTrust that brought me into the privileged access management realm.

The initial setup is a bit complex and not particularly straightforward. Deploying this solution for the first time took about a month.

Our in-house team handled the deployment.

This solution is expensive compared to its competitors.

This is a good solution that I would recommend, but in the Nigerian market, the price of this solution is challenging. Many companies are choosing competing solutions like CyberArk because the cost is lower. If the price were more friendly then it would have a better share of the market.

I would rate this solution an eight out of ten.

At one point, our users shared credentials to access some enterprise applications within our environment. We had to take off user credentials because those credentials were getting compromised at one point. We also had trouble keeping track of who logged in or when people were doing work at any given period of time. With this solution, we're able to log the credentials from those applications and then move it into the facility for proper credential management.

The asset discovery feature is the solution's most valuable aspect. It's very easy to pull assets into the database of the solution manager.

The deployment process should be clarified or made simpler. It would be helpful if the solution had in-app tutorials for users to look at as they progress through the system. Sometimes we get lost and need to go back to check what exactly the function was. There should be small hints around major key functions. It would go a long way in speeding up the deployment process.

I've been using the solution for less than three years.

The solution is stable.

I can't say how scalable the solution is because I don't have too much experience in the matter. For how we are currently using it, we haven't had a reason to scale the solution. Our customers would know better, but it's my sense that BeyondTrust offers much more access compared to a competitor like CyberArk.

We didn't previously use a different solution.

The initial process is not straightforward. It's a bit complex. Deployment took about a month for us.

We handled the deployment in-house with the help of our own team.

The pricing is quite high.

We didn't evaluate other options. We were already using BeyondTrust and it seemed a natural extension to add this solution as well.

We're a BeyondTrust reseller.

I'd recommend the solution. However, the pricing is not competitive and I find in the Nigerian market we're losing ground to CyberArk because the pricing is so unfriendly for the region. They need to try and match their competitors here in order to stay competitive overall in the market.

I'd rate the solution eight out of ten.

Our primary use case of this solution is data access management. When you have a complex infrastructure you obviously need a solution that can monitor the activities that are going on in the infrastructure. The usernames, passwords, and activities have to be monitored, and this program helps you with that.

So it is nothing but a monitoring and security tool that will monitor all the infrastructure activities and help you to manage the passwords of the infrastructure so that the passwords are not being exposed to the third parties or your users. These passwords will be secure in your infrastructure and be rotated as part of the compliance policies.

There are a few points that are lagging in the technology and I think updated versions should be available more frequently.

So the program updates are very rare and the frequency is too far apart to take care of bug fixes and adding the latest features. 

I have been working on BeyondTrust Endpoint Privilege Management for about three years now.

BeyondTrust is lagging on stability because it is a merger with Bomgar and so there are three, four technologies included in that. So the stability is still not how it should be.

The program is scalable. It is reliable and to be deployed in a complex infrastructure, will be no problem. It can handle the load. Almost all our clients are enterprise level. So we have good partners and clients with enterprise architecture and complex infrastructure.

The implementation is quite easy because the documents are always online. So you can do the installation yourself. But it is always better to have certified engineers to do the implementation so that you can design the infrastructure in a more secure way. When you have certified engineers, they have their own strategies to do the implementation, which is good in the long run. The deployment, however, is easy and very straightforward.

For a program like this, you want your infrastructure to be stable for more than five years or 10 years. So when you do the deployment with the help of certified engineers, they will have their own strategy of doing the installation and implementation so that managing the operations of such solutions will be easy for you. Yes, you can do the installation on your own, but it is always better to have some certified engineers.

This program has a good reputation in the market and it is more required for the security of your infrastructure. It is a product that you can trust. The only thing I'm looking for in the next version is that the bug fixes have to be more frequent and the solution has to be more reliable and more flexible. On a scale from one to 10, I'll give it a six.

In terms of meeting compliance objectives of securing endpoints, this product is very useful. It works for things like ISO, PCI, DSS, and the CIA. BeyondTrust meets all of the technical requirements from the compliance perspective. The vault, remote access management, and VP enlisted VPNs will become very useful in terms of being able to manage and maintain infrastructure security without having the complexities of changing passwords all of the time. It also helps to maintain all of the compliance objectives with password complexity changes. All of those things get managed under one product tree.

The privileged access management into sensitive systems is very valuable. That includes control from the endpoint all the way through to the managing of passwords and credentials that are used by the person to access the sensitive information. It's very useful because nobody ever really maintains passwords for those endpoint systems. It's maintained in the Dropbox password file.

This depends on the client. Some clients find the granular approach a lot better than the simplified approach and some clients prefer the simplified approach better than the granular approach. Depending on the type of organization and type of information that must be protected, there are obviously different requirements.

I actually haven't been using this solution. Customers of mine have been using it for about three years to provide me with evidence for audit purposes. They retrieved this evidence from BeyondTrust. When I ask them about endpoint management, all the information that I ask for they pull out of BeyondTrust. 

At this point in time, I haven't had any complaints from clients that it let them down, so I would assume it's stable.

It is definitely scalable. I've worked with clients that have a 75,000-device network and it's working fine. Our clients have anywhere from about 15,000 users up to about 40,000 users.

The initial setup is complex.

We use a vendor team to implement.

Approach it slowly. Don't rush in and drop things down there. Do it carefully, because you might end up breaking access to systems, which is complicated when you're running a production environment. Make sure you go through the testing process vigorously before you deploy.

I would give BeyondTrust a seven out of ten. There are some features in CyberArk that are better, cheaper, or easier to implement. Some of those running in CyberArk don't have the conflicts that BeyondTrust has, as there are many products in the suite. You've got to compare apples with apples.

The primary use case for BeyondTrust is for when one needs to control the administrative accesses on their critical assets, whether that be Windows, Linux, or UNIX servers, databases, and application servers.

I would say session management on the go is the most valuable feature. When the session is going on, you can stop the session without terminating it for justification. You can cancel it. The recording takes very little space. Those are some things that the customers are worried about when they talk about session recording.

The other valuable feature is out-of-box connectors. BeyondTrust has partnered with many well-known companies. Other PAM products are not there yet. The number of out-of-box connectors BeyondTrust has is really good.

One issue, especially when you deploy HA actively and passively, is the synchronization. Usually, there is a large delay between the sync. The biggest problem is that it takes at least 14 minutes to detect that the primary is down. That is 14 minutes of downtime, which is a huge amount of time, especially for our enterprise customers. That delay should be reduced.

The other area to improve is that they rely on MS SQL servers only. You cannot have any other database behind them. They have to be on MS SQL. If they can do something about these issues, this would be a better alternative for some customers.

In terms of software, BeyondTrust should work on other operating systems other than Windows and support non-Windows operating systems also.

I haven't faced any issues with stability. Others might have, but I personally haven't faced any stability issues, because the system is very solid. The processes behind them are very well defined, as well. I haven't seen any instability yet, but perhaps there might be in the future.

Scalability is very simple. I mean you can just add a greater number of nodes or sessions. They can be behind a load balancer, so it's very easily scalable. They do need to have a license for the scalability that they wish to reach, so they can keep upgrading their hardware as much as they want.

There are chances some customer might give very negative feedback. Firstly, we think that they are extremely good in terms of ability. Next, they give you a slot for the support. If you give a ticket they respond quickly and give you a slot. However, the customer needs to make sure that they are available for that slot. Otherwise, they can view which slots will be available soon. If they miss a slot, the technical support will get busy with other tasks. This is one reason we have had negative feedback. It comes from the customer's end. 

As an implementer who has submitted tickets, we have gotten responses that resolve the issue. I have found that the way they communicate to resolve the issue was really good. I work with other vendors' products as well, although not for PAM. I thought that BeyondTrust support was really good.

The initial setup was very straightforward and simple.

The deployment time depends upon the size of deployment. If it's a single company with DC and DR, where you have an HA in DC and DR, the maximum time if they have 500 assets, for example, would be two weeks. If everything is smooth, it should be a maximum of two weeks. It could also be shorter.

We do demonstrations for implementations only because we are partners for BeyondTrust in this region. We deploy the solution.

I've actually looked at ARCON and BeyondTrust. Now I'm working with BeyondTrust implementation.

Features-wise, BeyondTrust is a lot better than ARCON. ARCON, even with limited features, is still good, but the number of features and scope of its privilege control is limited.

BeyondTrust Password Safe works for critical assets and servers. For endpoints, it offers PowerBroker and Bomgar, which is for privilege remote access and control. I think that the suite of BeyondTrust covers a good landscape. ARCON is limited.

Don't start the implementation until you get the prerequisite sheet confirmed from the customer. If not, you may waste a lot of time at the customer's site.

I have learned a couple of things from this product. First, if the organization doesn't have a structured hierarchy of the work or the segregation of duties properly implemented, no matter what kind of security there is, it tends to fail. Operationally, it tends to fail. The tasks never get finished. BeyondTrust helps define those duties properly.

That was one major thing. The other thing I learned is that PAM is not for an inexperienced person. Don't give a PAM solution to a company that is employing inexperienced people, because they will never understand the concept of security and why identity security is important.

I would rate this solution as eight and a half or nine out of ten. I am not saying ten, only because of the limited choice of Windows. If it had alternate options available, I would give it a ten.