What is our primary use case?
I have used AssemblyAI for audio transcription and audio diarization, particularly in the ClipMatters project, a video intelligence platform, by hitting AssemblyAI API and polling my application jobs to get the response as soon as possible.
My main use case is audio transcription and diarization. I have also tried to generate voice prints through AssemblyAI, but it cannot, so I have used Pyannote AI for video voice prints generation.
What is most valuable?
I have only used it for audio transcription and audio diarization, with the best points being its long-lasting job, its ability to process long audio files, and that it cannot block any job and performs very well.
AssemblyAI impacts my system very well and performs excellently; my users have provided good feedback because I am using AssemblyAI for video transcription and diarization, and it is very fast. User growth has been excellent, and I have generated a lot of money from this project, which I am now bringing to enterprise level and wanting to use AssemblyAI for further tasks.
Pricing is excellent and cheaper than other platforms; I think AssemblyAI has an upper hand at this point with its pricing.
What needs improvement?
I want to add that AssemblyAI should have a feature for voice prints generation, allowing developers or users to provide voice prints for matching with audio of a video to give diarization data and transcription data about who is speaking.
AssemblyAI can be improved; I think they should manage their webhooks better to retrieve my data as soon as possible for my audio.
I think it has an issue with the timestamps because the timestamps of multiple platforms are not matching, although the accuracy of transcription is excellent, and diarization has a slight issue but is also good.
For how long have I used the solution?
I have been using AssemblyAI for the last eight months.
What do I think about the stability of the solution?
AssemblyAI build is very stable and has no issues in its build.
What do I think about the scalability of the solution?
AssemblyAI scalability is excellent, and I have no issue with it.
How are customer service and support?
I have never needed customer support because the project and AssemblyAI integration is going very well; I have not needed to contact customer support.
Which solution did I use previously and why did I switch?
I have tried Google Cloud for video transcription and diarization, but it is too costly, which is why I switched to AssemblyAI for its affordability and good results.
Google Cloud is much better but expensive; I would recommend it to someone with a large budget for video audio transcription and diarization.
How was the initial setup?
The app I have built is a video intelligence platform where I upload videos from Dropbox, extract their audio, and process them through AssemblyAI and Pyannote AI for transcription.
What about the implementation team?
Our company has a business relationship with the vendor, and I recommend AssemblyAI for its cheap APIs and pricing.
What was our ROI?
I have seen a return on investment; I have saved money, time, and needed fewer employees for this project, which I did solo with the help of AI.
Which other solutions did I evaluate?
Google Cloud is much better but expensive; I would recommend it to someone with a large budget for video audio transcription and diarization.
What other advice do I have?
I think all is good; AssemblyAI is working very well. I recommend teams or users looking to use AssemblyAI to manage the jobs as best as they can. My review rating for this product is 9.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.