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Senior Solutions Architect at Royal Technology Solutions LLC
Reseller
Is cost-effective but needs to be more user-friendly
Pros and Cons
  • "Aruba has a good switching solution. It has some basic security features and full switching features for the company. It’s not used as a security device, but it has some basic features like configuring ACL. However, it cannot be used as a complete security solution. The primary thing our clients look for in Aruba, or HPE now since HP acquired Aruba, is cost-effectiveness. Aruba is a good choice if the customer has budget limitations. We recommend Aruba switches because they are less expensive than Cisco but provide the same features."
  • "Aruba should be made more user-friendly."

What is our primary use case?

We are business partners for various small and medium enterprises. We get requests from customers for an existing network upgrade or a new field requirement. Based on the customer's requirement, we provide solutions from Aruba or whichever the customer wants.

What is most valuable?

Aruba has a good switching solution. It has some basic security features and full switching features for the company. It’s not used as a security device, but it has some basic features like configuring ACL. However, it cannot be used as a complete security solution.

The primary thing our clients look for in Aruba, or HPE now since HP acquired Aruba, is cost-effectiveness. Aruba is a good choice if the customer has budget limitations. We recommend Aruba switches because they are less expensive than Cisco but still provide the same features.

What needs improvement?

Aruba should be made more user-friendly.

For how long have I used the solution?

We have been using Aruba Switches for a long time. 

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What do I think about the stability of the solution?

The stability is good since I haven’t experienced any major critical issues.

What do I think about the scalability of the solution?

It is a scalable solution. 

How are customer service and support?

HPE provides good support for Switches.

How would you rate customer service and support?

Neutral

How was the initial setup?

The deployment of Aruba Switches is not tricky.

Managing Aruba switches isn’t very difficult. It should be easy to handle if you have hands-on experience with Cisco switches.

What's my experience with pricing, setup cost, and licensing?

The cost depends on the requirement. An extensive network will expand the budget. The price will be lower if there is a small requirement of one to ten switches. In comparison, Aruba is less costly than Cisco by about 10-20%.

What other advice do I have?

I haven't used any AI analytics features with it yet, but the latest switches include cloud AI features.

In comparison to Aruba, Cisco is very user-friendly. Aruba could be more user-friendly since I am accustomed to working with Cisco.

I would recommend Aruba Switches to others and rate it seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. reseller
PeerSpot user
Reffy Mahesya - PeerSpot reviewer
IT Infrastructure & Security at a university with 201-500 employees
Real User
Great lifetime warranty; great config using when using the menu
Pros and Cons
  • "The most valuable Aruba switch feature is the lifetime warranty. It is a plus point in the budget."
  • "In my opinion, Aruba's new features, like the new firmware, need to be improved."

What is most valuable?

The most valuable Aruba switch feature is the lifetime warranty. It is a plus point in the budget. Aruba some switches have a menu, so we can configure them without CLI. In addition, configuring is easier when using the menu.

What needs improvement?

In my opinion, Aruba's new features, like the new firmware, the Operating System CX, some of the security profiles and the security protocol, need to be improved. When we want to gather some information from the switches, we should be able to use Aruba. We need more options in the outsourcing and open source environments. We often struggle to connect with Aruba.

In the next release, I'd like to see more security protocols.

For how long have I used the solution?

I have been working with Aruba Switches for around two years.

What do I think about the stability of the solution?

I would rate the stability of this solution a seven, on a scale from one to 10, with one being the worst and 10 being the best. Sometimes my switches get struck by lightning through the electricity and this is where the lifetime warranty comes in and helps fix and replace them.

What do I think about the scalability of the solution?

I would rate the scalability of this solution an eight, on a scale from one to 10, with one being the worst and 10 being the best. There are around 70 or 80 users of this solution in our company right now.

How are customer service and support?

I would rate their technical support an eight, on a scale from one to 10, with one being the worst and 10 being the best.

How would you rate customer service and support?

Positive

How was the initial setup?

My impression was that the initial setup was quite simple.

What's my experience with pricing, setup cost, and licensing?

I would rate the pricing of this solution a five, on a scale from one to 10, with one being the worst and 10 being the best.

What other advice do I have?

Overall, I would rate this solution an eight, on a scale from one to 10, with one being the worst and 10 being the best.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Wajid Khattak - PeerSpot reviewer
Procurement Officer at Emerging Systems
Reseller
Top 5
Easy to configure, support power over ethernet, and the support is good
Pros and Cons
  • "The most valuable feature is that it's very easy to configure."
  • "The delivery time for this product is slow and is something that needs to be improved."

What is our primary use case?

We use this product for network access, including setting up VLANs.

What is most valuable?

The most valuable feature is that it's very easy to configure. Aruba is comparable to Cisco in this regard, and we are comfortable with them. Huawei Ethernet Switches are also easy to configure but we are less comfortable with them.

We can easily connect access points to these switches, and there are no major issues.

What needs improvement?

The delivery time for this product is slow and is something that needs to be improved. This is the biggest challenge in the market right now.

For how long have I used the solution?

We have been using Aruba Switches for between 10 and 12 years.

What do I think about the stability of the solution?

This is a stable product.

What do I think about the scalability of the solution?

Aruba Ethernet Switches are scalable. We have approximately 200 users.

How are customer service and support?

The technical support for Aruba is good.

Which solution did I use previously and why did I switch?

I also work with different models of Cisco Ethernet Switches, such as the Catalyst 2960-X series, and the Catalyst 2960-X-24TS-L.

Another product that I have experience with is Huawei. We are most comfortable with Aruba and Cisco switches, configured for use as VLANs.

The cost of Aruba switches is higher than that of Huawei and many other brands.

How was the initial setup?

Aruba switches are easy to set up and we have had no issues with them.

What's my experience with pricing, setup cost, and licensing?

Aruba switches cost between $500 and $600 more than similar products by Huawei, as well as many other brands. 

What other advice do I have?

My advice for anybody who is interested in using Aruba switches is that they are easy to configure. In a normal network environment, we have almost zero complaints about them.

Many of their switches support power over ethernet (POE).

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer956109 - PeerSpot reviewer
System Administrator at a energy/utilities company with 51-200 employees
Real User
Good cloud management, efficient network solutions, and satisfactory support
Pros and Cons
  • "It allows us to manage the switches through the cloud, which is good."
  • "The licensing model could be improved."

What is our primary use case?

We are really just using Aruba Switches for ourselves. We're not like a service provider, but if you ask me, I will recommend it to my colleagues or friends.

How has it helped my organization?

It allows us to manage the switches through the cloud, which is good.

What is most valuable?

I mentioned earlier that managing the switches through the cloud is very beneficial.

What needs improvement?

Maybe the licensing model could be improved. It's a bit of a pain because it depends on when we activated the purchase.

For how long have I used the solution?

I've been using Aruba Switches for about three to four years now.

What do I think about the stability of the solution?

The product has been quite stable. I don't have a lot of experience with technical support because we haven't really required engagement.

What do I think about the scalability of the solution?

I think Aruba Switches are scalable and support our organization's growth.

How are customer service and support?

Technical support has been all right. We may have engaged once or twice, and it was satisfactory.

How would you rate customer service and support?

Positive

How was the initial setup?

The deployment was quite easy and straightforward. It took us maybe 30 to 45 minutes to set it up.

What about the implementation team?

We deployed some of the setup ourselves.

What was our ROI?

It's very hard to justify return on investment because it's something required for the network to function. I'm not sure how to address that.

What's my experience with pricing, setup cost, and licensing?

We don't have a regular payment system because it's a one-off project that lasts for a few years until a refresh is needed. We pay for each Aruba product separately.

What other advice do I have?

I would recommend Aruba Switches; it's a very stable product.

I'd rate the solution nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Works at ZENONLINE
Real User
Has a large range of options and has decent new switches but areas could be simplified
Pros and Cons
  • "It is slightly more price effective than Juniper and it has a slightly larger range."
  • "My experience with Aruba's account manager hasn't been the greatest."

What is our primary use case?

We primarily use the solution in a hospital setting for switching. 

What is most valuable?

The newest switches are pretty decent. 

It is slightly more price effective than Juniper and it has a slightly larger range.

What needs improvement?

The solution could always be a bit cheaper. 

My experience with Aruba's account manager hasn't been the greatest.

Dealing with the server is very complicated. We'd like it to be simplified. 

The setup is complex. 

For how long have I used the solution?

We've used the solution for three to four months. 

What do I think about the stability of the solution?

I'm pretty new to the solution. It is hard to gauge stability at this time. 

What do I think about the scalability of the solution?

The solution is scalable. It comes in a range of options. 

How are customer service and support?

The account managers are not the best. They make you do a lot of running around. A lot of the time, they don't even pick up calls. We don't like the way the business side is handled.

The dealers, however, are very responsive. That said, there are just too many rules and regulations when dealing with Aruba. 

Which solution did I use previously and why did I switch?

As a systems integrator, we work with Aruba, Juniper, and Cisco switches. Aruba has more of a range than Juniper, which is more fixed. 

How was the initial setup?

The initial setup is very complex. 

What's my experience with pricing, setup cost, and licensing?

Typically, the solution is paid for annually.

The price could always be improved upon. 

What other advice do I have?

We are a system integrator. 

I'd rate the solution seven out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
PeerSpot user
Anjan Basu Chowdhury - PeerSpot reviewer
Pre-Sales Manager at a tech services company with 501-1,000 employees
Reseller
Top 10
Powerful and easy to manage with great sensor-based analytical tools
Pros and Cons
  • "We like that it is very easy to manage the product through the cloud."
  • "Aruba is still losing out to Cisco, which continues to dominate the space. Aruba needs to continue to improve its product range in order to compete with Cisco's dominance."

What is our primary use case?

We primarily use the solution for connectivity purposes.  

If you want to connect your network, you definitely need a switch for end-to-end connectivity. The good thing about Aruba switches nowadays is that these particular switches also can be managed through the cloud. You can manage it through the cloud, you can manage it to NMS, and you can manage it to the individual switch also. You can manage it as a cluster. 

What is most valuable?

We like that it is very easy to manage the product through the cloud. 

If you compare Aruba to other switches like Juniper, Aruba has constantly maintained a Gartner leadership position over the last ten years.

Aruba is a very, very powerful switch in terms of the modular operating system.

It has sensor-based analytical tools. 

They have this multi-tier operative system to manage the data center environment or campus Wi-Fi, et cetera. Whatever the Aruba access point, the Wi-Fi device, and the Aruba switches, are both on a common platform. They have dynamic segmentation. The connectivity and the management are very easy as it is centralized. 

There is a whole product range to choose from. They have a huge portfolio, from 1GB all the way up to 100GB. It offers a wide variety of variations. 

The user interface is very good. 

There are a lot of great features, like dynamic segmentation and a modular operating system, that users can take advantage of. 

Aruba switches are a new generation of switches that allow each access point to carry different user data and have the capability of handling different policies. They can prioritize traffic based on policy or an IP address range, for example. If I have my own device and my work device on the same network, the permissions can be set differently so that my work device has certain access and my home device does not. Or I can request permission for my home device. It can pick up and adjust for authorized and non-authorized users. 

Their hardware has been completely redesigned and has stringer processors and all kinds of different improvements. 

They offer good DRAM and can support a multi-gig PoE.  

There is multi-tier architecture within the switch itself. 

What needs improvement?

Aruba is still losing out to Cisco, which continues to dominate the space. Aruba needs to continue to improve its product range in order to compete with Cisco's dominance. 

For how long have I used the solution?

I've used the solution for five to six years. 

What do I think about the stability of the solution?

The stability of Aruba is very high. It's very reliable. It doesn't crash or freeze. There are no bugs or glitches. I can rate the product nine or ten out of ten in terms of stability. 

What do I think about the scalability of the solution?

The solution is scalable in two ways. You can increase your network with the device, and you can also upgrade your application operating system to increase the usage of new-generation technology. Aruba is great at offering scalability in both areas. The devices also last a long time and have a five or six-year lifetime warranty, and within this period, you're eligible for the latest software that continuously expands the Aruba experience over time. 

We'll likely continue to invest in Aruba and expand usage when the time comes.

How are customer service and support?

Technical support is very good. There is a default lifetime for R&D and it will give you only the troubleshooting and support for the lifetime of the product. That troubleshooting support will identify either if your switch has a hardware fault or if it has any other issues. If it has been diagnosed that it is a software-related issue, they will give you the latest format to upgrade to. However, if you go for the full level of technical support, so you have to purchase the Aruba service agreement. This is called Foundation Care. 

If you don't go with any support, you are only eligible for the hardware replacement. No other support will be provided.

Which solution did I use previously and why did I switch?

I previously worked with Huawei. That was three or five years ago. I've also worked with HPE as well as the entire Aruba product range. I'm aware of Cisco and Juniper's capabilities as well. 

What's my experience with pricing, setup cost, and licensing?

Aruba is considered a premium product and therefore the pricing is quite high. That said, it is competitive against, for example, Cisco. Based on its vast service offering, the pricing is actually quite fair. 

Which other solutions did I evaluate?

We've compared Aruba to many switches, including Cisco and Juniper. However, Cisco is more comparable and Juniper has a very limited product profile. Cisco and Aruba are very similar.

What other advice do I have?

We are not a reseller. We are the national distributor of Aruba in India.

I'd rate the product in general eight out of ten. If a company is looking for a future-proof solution, Aruba really is a good choice. If they are looking to build a very sophisticated network, it's great.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
PeerSpot user
Alfred_Pullicino - PeerSpot reviewer
IT Manager at Genesis Global
Real User
Easy to expand, reliable, and allow users to manage switches from the cloud
Pros and Cons
  • "We can scale as needed."
  • "The initial setup is relatively complex."

What is our primary use case?

We've got switches on-premises, and they're managed by central management.

We primarily use the solution for normal office use. It is for normal networking, including wireless. 

What is most valuable?

I like that I can cloud-manage my network. This is useful due to the fact that I have multiple offices. 

It's a stable product.

We can scale as needed. 

What needs improvement?

The initial setup is relatively complex.

There is nothing to improve on in an enterprise environment, however, if you're wanting various  functionalities, you need to know how to do these things. It's not straightforward per se. Some training would be ideal for getting the most out of the solution. I had to learn a lot on the job by myself. 

For how long have I used the solution?

I've been using the solution for three years. 

What do I think about the stability of the solution?

The solution is very solid, and very stable. There are no bugs or glitches. It doesn't crash or freeze. 

What do I think about the scalability of the solution?

The product is scalable. We can expand usage if we need to. 

We have 300 people on average using the solution.

In terms of expanding usage, as a solution, at this point in time, I don't need to. With its wifi capabilities, it can handle a little bit more load, so that's fine.

How are customer service and support?

Since I have the solution through a partner, I use the partner services. It's up to them to get me in touch with support if needed.

Which solution did I use previously and why did I switch?

We had very low-end build switches or old Cisco switches previously, however, they were relatively minor since we had moved to a new office and the company was relatively young at that point in time. Afterward, we made an investment in Aruba.

How was the initial setup?

The initial setup is not necessarily straightforward. It is complex. 

A service partner did the implementation. It took about a month and a half.

What about the implementation team?

We had a service provider assist us with the setup. 

What's my experience with pricing, setup cost, and licensing?

We pay an annual license for the solution. 

It is an enterprise product, so it's not the cheapest, definitely. I'd rate the affordability between a three and four out of five.

What other advice do I have?

I'd recommend the solution if a company wants an alternative to a Cisco environment. It's a very reliable solution.

I'd rate the solution eight out of ten.

They do have partnerships, and users can get training and insights on how to manage it from a partnership perspective. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Wajid Khattak - PeerSpot reviewer
Procurement Officer at Emerging Systems
Reseller
Top 5
Easy to set up with good support and great reliability
Pros and Cons
  • "It is very easy to set up."
  • "The biggest issue right now is the delivery timeline. It takes too long to get the product."

What is most valuable?

It is very easy to configure. Aruba and Cisco are more comfortable for us in terms of configurations, including VLAN and most technical things.

Aruba is similar to Huawei or any other brand. 

It is very easy to set up. 

The solution can scale. 

It is very stable. 

Technical support has been good. 

What needs improvement?

The biggest issue right now is the delivery timeline. It takes too long to get the product.

For how long have I used the solution?

We've been using the solution for ten to 12 years. 

What do I think about the stability of the solution?

The solution is stable. It's reliable and free of bugs and glitches. It doesn't crash or freeze. 

What do I think about the scalability of the solution?

The product can scale as needed. It's not a problem at all. 

We have two people who directly use the solution in our organization. 

How are customer service and support?

Technical support is good. it's not bad. We are largely satisfied with their level of assistance. 

Which solution did I use previously and why did I switch?

I'm familiar with Cisco and Huawei solutions.

How was the initial setup?

The initial setup is very simple and straightforward. It's not complex at all. 

What's my experience with pricing, setup cost, and licensing?

The Aruba Switch cost is normally high if it is compared to Huawei and many other brands. Typically it is a $500 to $600 difference in price.

What other advice do I have?

We have a partnership with Aruba.

The solution is deployed at an access level. 

It's a comfortable switch to use and we don't really have any complaints. Normally they have built-in PoE Switches as well. We can connect an access point to them. There's no major issue in that regard.

I would rate them nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
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