We use the solution for supply chain management. It is more like logistics solution.
Director of Software Engineering at a computer software company with 5,001-10,000 employees
Provides supply chain management with easy setup but lacks customization
What is our primary use case?
What is most valuable?
It is easy to use.
What needs improvement?
The solution should provide customization.
How are customer service and support?
The clients had good support.
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Anaplan
April 2025

Learn what your peers think about Anaplan. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
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How was the initial setup?
The initial setup was straightforward but client's setup was complex because they were overlappping with other teams.
What other advice do I have?
Clients used Anaplan for various purposes. As their needs became more complex, they wondered if a custom solution would be faster and provide more tailored data. Anaplan was clearly useful. However, clients wanted to focus more on data engineering and integration with their processes to track numerous metrics. They were unsure if Anaplan and other IT solutions could fully meet their needs. Thus, they sought a custom solution.
Overall, I rate the solution a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Manager at Xceedance
Good for budgeting with excellent reports and reliable performance
Pros and Cons
- "The solution works very well for budgeting."
- "The integration technique should be a little bit easier."
What is our primary use case?
We're using the product for budgeting and forecasting.
What is most valuable?
The calculation capabilities are great. The reports on offer are perfect.
The initial setup is simple.
The performance is good.
The solution works very well for budgeting.
What needs improvement?
The integration technique should be a little bit easier. Currently, we need to connect with the API server and then we need to install it. That includes the IT team also. It would be ideal if the Anaplan consultant could do it in an easy or simple way. That would be great.
I would love to see additional features added. They have an action tab, however, the action tab itself is a little bit complicated. It would be great if some easy thing could be incorporated there.
I couldn't get any documentation that we can provide to the customer to lay out, for example, the features. It's there on the Anaplan website, however, it would be helpful to have some sort of proposal so that we can use the proposal to propose it to new clients. Also, the pricing is not there on the Anaplan site. We are not able to tell what would be a good quotation or what would be the price we would offer them. I'd like approximate pricing, or something related price so that I can tell customers what it would cost.
For how long have I used the solution?
I've been using the solution for four years or so.
What do I think about the stability of the solution?
The solution is stable and the performance is good. It's actually performing very well as it actually reduced a lot of manual work and manual exercises. We have reduced the Excel work, and now teams are using it on Anaplan itself.
What do I think about the scalability of the solution?
20 to 21 people are using the solution in our organization.
The solution is easy to scale.
We work with it on a daily basis.
How are customer service and support?
I haven't had any issues with technical support.
Which solution did I use previously and why did I switch?
I've used other solutions, such as SAP and Oracle.
The multidimensionality is good in Anaplan as compared to other options. In Anaplan, we can also do calculations in designing a module for all the departments in one go. For other ERPs, for example, in SAP, for each department, there are separate SAPs, different implementations have to be done, and the process has to be set up for all the different departments.
How was the initial setup?
The inial setup was pretty simple and straightforward. It's not difficult.
The first deployment only took about six months.
Currently, we have the product installed internally, however, we are pitching it to clients, so that we will deploy it to the client-server as well.
There isn't really any maintenance. I know maintenance is going on, on the backend side. For us, no maintenance is required. We just keep on taking the backups.
What's my experience with pricing, setup cost, and licensing?
The is a cost per user and also costs related to the implementation itself.
I'd like the product to have more transparency in terms of the pricing and the licensing model.
I don't know how to check the date of the licensing and when it will expire. It would be great if there was some feature on the Anaplan site that people could check. I can check, for example, the GBs used, and yet I can't check the license status. I've raised so many emails in regards to needing to know when the license will be expiring, however, I still don't get any response.
What other advice do I have?
We are Anaplan partners.
We are using the latest update.
I'd advise potential users, if they want to search for any reporting tool that will help them for budgeting or forecasting, I would suggest they go to the Anaplan website and try Anaplan instead of other ERPs.
I'd rate the product at a six out of ten. There are still many improvements needed, however, I like the product in general.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Buyer's Guide
Anaplan
April 2025

Learn what your peers think about Anaplan. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
857,162 professionals have used our research since 2012.
Anaplan Consultant at a tech services company with 11-50 employees
Provides beneficial forecast models, good dashboards, and highly stable
Pros and Cons
- "Anaplan provides 130 GB of cloud storage for organizations to use as part of their license."
- "The solution can improve by providing an easier form of integration to different platforms, such as receiving data from different Salesforce. There is a process to do it through the use of some APIs but it could be made much easier. This would be a large help to us."
What is our primary use case?
Anaplan can be used for many types of planning, such as finance, supply chain, sales, and workforce.
How has it helped my organization?
My organization has benefited from the solution providing us with very good forecasting models. Additionally, there is a tool where users can go through different dashboards, a feature called Dimension where you can use multiple dimensions, and the granularity is very good for us.
What is most valuable?
Anaplan provides 130 GB of cloud storage for organizations to use as part of their license.
It is easier to implement for the developer teams and client users who are using it. For example, if a client is using thousands of Excel documents, it becomes very easy for Anaplan to do all of the calculations and move things around inside.
The flexibility is very good, it is easy to make new changes to the deployments.
What needs improvement?
The solution can improve by providing an easier form of integration to different platforms, such as receiving data from different Salesforce. There is a process to do it through the use of APIs but it could be made much easier. This would be a large help to us.
For how long have I used the solution?
I have been using Anaplan for approximately three years.
What do I think about the stability of the solution?
The solution is very stable.
What do I think about the scalability of the solution?
Anaplan has been scalable, there are a least 40 domains where this solution can be used, such as OPEX and financial planning
In my organization, we have approximately 10 clients using this solution.
We are extensively using this solution in the project we are currently involved in.
How are customer service and support?
We provide the implementation and the after the support of the solution.
How was the initial setup?
The installation is not difficult but I would put it in the easy to medium level of difficulty.
What about the implementation team?
The amount of technical staff required for the implementation and maintenance completely depends on the requirements of clients. There is some flexibility that comes after the first deployment, we can do enhancement for the same deployment instead of creating a new one.
We follow the Sprint method of implementation and it can take approximately two weeks. However, as previously mentioned the time is dependant on the client's requirements. For example, we are doing an update to enhance a previous implementation that will take approximately two months.
What was our ROI?
We are not the end-user to know if the clients are receiving a return on investment. However, I would conclude they have been receiving a good return on their investment because we are having an increasing number of clients and we are doing enhancements to previous deployments.
What other advice do I have?
I would strongly recommend this solution to others.
I rate Anaplan an eight out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Solutions Expert at a consultancy with 11-50 employees
It's simple to use and has a lot of functions
Pros and Cons
- "It's simple to use with a lot of functions."
- "Space and integration are a problem."
What is our primary use case?
You can use this solution for almost everything that you need, that includes the sales forecast, workforce, planning of technical KPIs, etc. It's not a focused solution for a specific use case.
What is most valuable?
It's simple to use and has a lot of functions suitable for many use cases. Here, you don't have to know how to code. So it's like Excel-based syntax.
What needs improvement?
Workspace allowance and integrations with external systems are the things to be improved. Apart from that, everything else works well except for the poor ETL capabilities. They should first solve the issue of integrations and modeling sparsity. That would be great.
For how long have I used the solution?
I have been using this solution for five years. It's a SaaS solution so it's always up-to-date.
What do I think about the stability of the solution?
I would rate it nine out of ten.
What do I think about the scalability of the solution?
It's one of the solutions that could be scaled up quite easily if its architecture is set up correctly at the beginning of the project, compared to many others marketed by big and well-known CPM/BI providers. Currently, we have approximately 20 Anaplan users in our organization.
How are customer service and support?
I would say it was a good experience. I faced probably zero unsolved issues. On a scale of one to ten, I would rate it all nine. They're good at solving issues.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I switched due to the company's policy I work for now.
How was the initial setup?
It's not easy to start from scratch, but the complexity is something you can also find doing your planning in Excel. So, I don't think Anaplan has an outstanding complexity.
What about the implementation team?
As it is cloud-based, it doesn’t need to be deployed on your servers and it's usually deployed via partners. We just make sure it serves the needs of the organization considering the demands of the specific projects.
What's my experience with pricing, setup cost, and licensing?
It's not that expensive compared to the vast majority of other products. But it's not cheap, it's somewhere in the middle. I would rate the cost five out of ten.
What other advice do I have?
I would very likely recommend the product to my colleagues.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company has a business relationship with this vendor other than being a customer:
Anaplan Application Analyst at a tech company with 10,001+ employees
Easy to use for many different purposes
Pros and Cons
- "The features that I have found most valuable are that it is web-based and easy to use."
- "When there is a lot of data, it sometimes takes long to load."
What is our primary use case?
We use Anaplan for a lot of different things, but mostly in sales planning.
What is most valuable?
The features that I have found most valuable are that it is web-based and easy to use.
What needs improvement?
In terms of what could be improved, when there is a lot of data, it sometimes takes long to load.
In the new experience, it does not let you pick a list in the formula box like it did in the old experience. I would like that to be included in the new release.
For how long have I used the solution?
I have been using Anaplan for about a year and a half.
What do I think about the stability of the solution?
It is a low maintenance solution.
How are customer service and support?
The support is pretty good. They get back to you within a week.
What other advice do I have?
On a scale of one to ten, I would give Anaplan an eight.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Project Manager at a tech services company with 10,001+ employees
Good support, comprehensive reporting, and supports a variety of business processes
Pros and Cons
- "Technical support has been good."
- "Automation needs to be built into this solution."
What is our primary use case?
We are a solution provider and we take on support and integration projects. I provide resources to my clients and one of the products that they work with is Anaplan.
Anaplan is used for different business cycles. For example, in sales, we can use it for the ESD cycle, order-to-cash process, and the procure-to-pay process, to find the sales turnover.
Another use case is finding out sales demand and forecast.
What is most valuable?
There is a full set of reports available for sales.
What needs improvement?
Automation needs to be built into this solution. There are various cycles within the platform and I am not able to easily enter a single case.
What do I think about the stability of the solution?
Anaplan is a stable solution.
What do I think about the scalability of the solution?
This product is scalable.
How are customer service and support?
Technical support has been good.
How was the initial setup?
The initial setup is straightforward. There is no complexity to it.
It is deployed with code that has been designed for Anaplan.
What about the implementation team?
We integrate this product for our clients, and we also handle the support.
What was our ROI?
ROI is not something that I see in my role.
What's my experience with pricing, setup cost, and licensing?
This is an expensive product and if the price were reduced then it would attract more customers.
What other advice do I have?
My advice for anybody who is implementing this product is that they need the right partner to implement it. I am certified in Anaplan and I recommend that people use somebody who is certified. They will know the process and understand end-to-end business cycles, so it will be easy for them to implement.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Consultant
Is highly flexible and scalable, and can be tailored to the company's requirements
Pros and Cons
- "It's highly flexible. If you've got a complex environment with complex calculations, you can build that out. So that's a really good positive."
- "The negative is that the higher the flexibility, the higher is the complexity. That can act against you as a negative because it does require a model builder or a coder/developer."
What is our primary use case?
It can be used for FPNA, forecasting, and planning. It can also be used from a tax point of view and an allocation point of view.
What is most valuable?
It's highly flexible. If you've got a complex environment with complex calculations, you can build that out. So that's a really good positive.
Because of that flexibility and ability to build models in the way you want to build it, it means you can tailor it to the company's requirements. You can really tailor it, which is the big positive with Anaplan, and the fact that you can track what everybody does. There are more constraints within SAP and Oracle than in this kind of product.
It's like Excel but with a mix of VBA, and it's a bit more controlled. So you have, from a client's point of view, an internal/external audit trail. The audit trail logs absolutely everything you do. That's really useful when people build out these models for it because you want to know what people are doing. It's very difficult to do that in Excel. So it's like Excel, but a more controlled version of it. You are using formulas and you build it out with formulas.
Anaplan can be easily deployed and scaled.
What needs improvement?
The negative is that the higher the flexibility, the higher is the complexity. That can act against you as a negative because it does require a model builder or a coder/developer.
It's not something that can be easily learned. It's a full-time job for someone who's a kind of specialist. Once you've learned it, it's great, but it does take a few years to build that knowledge up.
Any integration or interfaces into it and out of it can be hard, depending on the client and the tools available.
As additional features wise, if it could be more intuitive, it might be helpful.
For how long have I used the solution?
We're in the midst of implementing it.
What do I think about the scalability of the solution?
It's very easy to scale. It's not that hard. However, the cost can go up depending on the volume.
Which solution did I use previously and why did I switch?
The client's previous software was less flexible, more clunky, and didn't give them what they wanted. Anaplan has been more flexible, more streamlined, and gives them what they want. If they want X, they get X, and they don't get Y instead.
How was the initial setup?
It can be deployed quite quickly. It would take about three to six months.
You can have both external support or internally trained support, and the maintenance can be either. The software itself, because it's cloud-based, will get automatically upgraded. It's software as a service.
What about the implementation team?
Staff wise, you would need a PM. Depending on the number of models being built, you will need one or two model builders. One model builder per model is probably the expectation. You need to have a subject matter expert and an architect involved. You will probably need four staff members at minimum for deployment.
You can have both external support or internally trained support. So the maintenance can be either, but the software itself, because it's cloud-based, will get automatically upgraded. It's software as a service.
What was our ROI?
It's going to give the clients what they want, so the return on investment will be pretty rapid. They could expect a return on investment within the first year.
Which other solutions did I evaluate?
We evaluated PCM.
What other advice do I have?
It's a good product, but you need to consider whether you need a center of excellence in-house. You need to consider process mapping, the standard operating procedures that you would produce with it, and the integrations or ETLs, and your interfaces, inwards and outwards. You need to be very clear about your business requirements and know exactly what you need, in terms of your inputs, the calculations you need to run it through, the outputs, and the end results that you would provide to the client, along with the master data/static data.
If you're not clear, then you can't implement it, and you'll just waste money with the developers, the model builders, and the consultants that you're dealing with. However, if you're clear about it and you can provide clear examples of what you need, then it works like a dream.
It takes a long time for a beginner to understand what's going on. You need to make sure that the developers that you use or the model builder you use puts copious notes on everything, especially at the back-end from a technical point of view.
Then at the front-end, with dashboards, you need to make sure that there are lots of good quality instructions, operating procedures, and process maps.
On a scale from one to ten, I would rate Anaplan at eight.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Data Engineering Sr Analyst
A web-based business planning platform with a useful updating feature
Pros and Cons
- "I believe Anaplan is a new cloud tool, and from time to time, there's a lot of improvement that the Anaplan company deploys with the system. So, with that improvement, we need to really adapt and know the new system trends."
- "The dashboard could be better. Because within a dashboard or report, you have to do a lot of scrolling. You need to scroll down because the table doesn't fit in a single view. That's why even the users aren't happy with that kind of user experience. They need to scroll to see all the data, and it could be better if it fits in just one page. That way, you can see everything. In the next release, I want automation that's connected to Anaplan. For example, to load master data from SAP to Anaplan. I don't know if this already exists, but a log where you can see the progress and see if there's an error will also help. It would be better to give you the error message, for example, if there is an error within the automated process importing to Anaplan."
What is our primary use case?
I'm using Anaplan to provide production support for my client. The Anaplan model is already there and what I'm doing is fixing bugs updating the logic. That's my main role in the project. I will fix those queues for the business and update some processes or dashboards to better suit business needs, as per their requests.
How has it helped my organization?
I believe Anaplan is a new cloud tool, and from time to time, there's a lot of improvement that the Anaplan company deploys with the system. So, with that improvement, we need to really adapt and know the new system trends.
What is most valuable?
I like updating the current model. For example, if the business wants to see a different version or a different report style, I'm happy to work, manipulate, and do some data visualization changes for them.
What needs improvement?
The dashboard could be better. Because within a dashboard or report, you have to do a lot of scrolling. You need to scroll down because the table doesn't fit in a single view. That's why even the users aren't happy with that kind of user experience. They need to scroll to see all the data, and it could be better if it fits in just one page. That way, you can see everything.
In the next release, I want automation that's connected to Anaplan. For example, to load master data from SAP to Anaplan. I don't know if this already exists, but a log where you can see the progress and see if there's an error will also help. It would be better to give you the error message, for example, if there is an error within the automated process importing to Anaplan.
For how long have I used the solution?
I have been using the Anaplan tool for about three years.
What do I think about the stability of the solution?
Right now, Anaplan is very stable. It has some downtime from time to time, but they're able to reinstate it to work as it is. I think many of our users have a demand planner, and they are the main users of Anaplan for our clients. Many of them are in field sales roles, and these people are in the market selling the product. I believe the number of users ranges from 30 to 50 for one country.
What do I think about the scalability of the solution?
In terms of scalability, Anaplan is great. Right now, there's a lot of changes that need to happen in our model, and I believe you can easily ask for an increase in size, and it can adopt the new logic that encouraged a lot of space.
How are customer service and technical support?
Sometimes, we find bugs within the system, and we don't know how to fix them. So, every year we file maybe five to ten tickets with Anaplan support to fix the bugs that we found.
Which solution did I use previously and why did I switch?
I used IBM Cognos TM1, which is now called Planning Analytics. I started using Anaplan because I was given an additional role, and I started supporting Anaplan simultaneously.
I think there's a lot of differences between Anaplan and IBM because Anaplan is cloud-based. But I believe IBM Planning Analytics is getting on the cloud as well. The old version of IBM is more like a remote desktop. But Anaplan is on the cloud, and you can access it via the web anywhere you go.
How was the initial setup?
The initial setup is quite complex because we have this one development team, and we have plenty of markets connected to one model. There's a lot of customization to tailor-fit with the market requirements and with the country requirements. Setting up a new model takes the team at least three months or five months at most.
What about the implementation team?
We implemented this solution. We followed the Agile methodology, and there were a lot of sprints for two weeks and then we released all the enhancements or deployments. It's very fast-paced.
What other advice do I have?
I would advise potential users to have a good model builder and a solutions architect to transform their business complexity into an Anaplan module or dashboard that fits and works for them. They need to have a great solutions architect, a finder, and the end model builder, which will convert this complexity in Excel and to an equivalent Anaplan report.
The biggest lesson I learned using the Anaplan is that everyone can learn to use the Anaplan tool if they have the perseverance to learn. Everything is in Google, and you can Google the logic that you need to apply to a given bug or issue with the module within the system. It's continuous learning, and you have to keep learning and using the Anaplan system every day to be more familiar with the tool.
On a scale from one to ten, I would give Anaplan a nine.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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