We use it for archiving.
Owner at a tech services company with 51-200 employees
Dedicated to archiving and good support
Pros and Cons
- "The pricing is low, and it's dedicated to archiving is valuable to us."
- "There is room for improvement in handling GDPR compliance better. GDPR is about personal data protection and retention. It would be great if S3 Glacier could handle compliance items related to this, especially with upcoming legislation like the California law, which restricts data storage time and allows users to request data deletion."
What is our primary use case?
What is most valuable?
The pricing is low, and it's dedicated to archiving is valuable to us.
So that's a good thing because you don't have to pay a lot when you don't use your data.
What needs improvement?
There is room for improvement in handling GDPR compliance better. GDPR is about personal data protection and retention. It would be great if S3 Glacier could handle compliance items related to this, especially with upcoming legislation like the California law, which restricts data storage time and allows users to request data deletion.
Currently, if you're using Azure, you have to bring data back in a tiered process, which can be slow. If S3 Glacier could handle compliance more efficiently, it would add value.
Because GDPR is coming, and it will monitor data retention. In Quebec, we have Rule 25, which concerns data property and the ability to request data deletion. Handling this directly from Glacier would be a significant improvement.
How are customer service and support?
The customer service and support were good.
Buyer's Guide
Amazon S3 Glacier
August 2025

Learn what your peers think about Amazon S3 Glacier. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
865,384 professionals have used our research since 2012.
How would you rate customer service and support?
Positive
What's my experience with pricing, setup cost, and licensing?
The price is fair. I would rate the pricing model a two out of ten, with one being the lowest price and ten being the highest price.
What other advice do I have?
Maybe avoid reading data from S3 Glacier or processing data from there, as it can be very slow.
Overall, I would rate the solution an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Cloud Engineer at a tech services company with 10,001+ employees
A great solution for data backups and solution discovery
Pros and Cons
- "The data archive feature is valuable."
- "They can improve data discovery."
What is our primary use case?
Our primary use case for this solution are data backups and solution discovery.
What is most valuable?
The data archive feature is valuable.
What needs improvement?
They can improve data discovery. However, I do not have specific requests for improvements because you get what you pay for. Amazon S3 Glacier is the cheapest, so I don't think I have anything to fix. If you want something better, you pay for it.
What do I think about the scalability of the solution?
The product is pretty decent. There are never any issues regarding downtimes, uptimes and data recovery, and it's really nice. It's very stable.
How are customer service and support?
I've never had to deal with technical support because we haven't had any issues with using Amazon S3 Glacier.
What other advice do I have?
I rate this solution an eight out of ten. The solution is good but can be improved by including better data discovery. My advice to new users in a startup company is if you're cost-effective, go for Amazon S3 Glacier.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Buyer's Guide
Amazon S3 Glacier
August 2025

Learn what your peers think about Amazon S3 Glacier. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
865,384 professionals have used our research since 2012.
DevOps Engineer
A stable solution that helps with migration
Pros and Cons
- "We use the solution for migration."
- "The product takes more time to secure data when the bandwidth is low."
What is our primary use case?
We use the solution for migration.
What needs improvement?
The product takes more time to secure data when the bandwidth is low.
For how long have I used the solution?
I have been working with the product for one year.
What do I think about the stability of the solution?
I would rate the product's stability an eight out of ten.
What do I think about the scalability of the solution?
I would rate the product's scalability a nine out of ten.
What other advice do I have?
I would rate the product a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Owner at Rischio Compliance
A scalable and stable solution that is simple to use
Pros and Cons
- "The tool is simple to use and not very expensive."
- "The product needs to improve cloud security."
What is most valuable?
The tool is simple to use and not very expensive.
What needs improvement?
The product needs to improve cloud security.
What do I think about the stability of the solution?
The product is stable.
What do I think about the scalability of the solution?
The tool is scalable.
What other advice do I have?
I would rate the overall product a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Solution architect at a integrator with 51-200 employees
Reasonably priced with a good licensing model, and no installation is required
Pros and Cons
- "We like that the price is cheaper."
- "I would like to see the retrieval time reduced."
What is our primary use case?
We use Amazon S3 Glacier for HPE 3PAR saving, content restoration, and deep storage for hosted data storage.
What is most valuable?
We like that the price is cheaper.
What needs improvement?
I would like to see the retrieval time reduced. You have to wait a day to get your data.
You have to wait for six servers and generate your request to get your data out. If that time period could be reduced to an hour that would be an advantage.
It would be helpful to have an Emulator tool to mount the storage without the need for a third party. Normally, when we mount Amazon s3 Glacier onto, an on-premises solution we need the Emulator tool. It would be great if there was direct access to mount it.
For how long have I used the solution?
I have been using Amazon S3 for two years.
It's a cloud-based solution. We are always using the latest version.
How are customer service and technical support?
I have never communicated with technical support.
Which solution did I use previously and why did I switch?
We are working with the standard Amazon S3, and Amazon S3 Glacier.
Previously, we did not work with any other solution. Amazon S3 Glacier was the first one that we used.
How was the initial setup?
It's a cloud-based solution, there is no installation.
What's my experience with pricing, setup cost, and licensing?
There is no license, you pay for what you use.
What other advice do I have?
I would recommend this solution to other users who are interested in using it.
I would rate Amazon S3 Glacier an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
CEO at ITSAGILITY DMCC
A cost-effective cloud storage service with good support.
Pros and Cons
- "I like the price. If you compare Glacier to others, the prices in terms of what you store beyond retention are much lower."
- "The response times could be faster. When you are with Amazon and use Glacier, you expect a response time between four to seven hours to retrieve the data."
What is our primary use case?
We use S3 as a short-term backup, and we use the Glacier as a long retention backup for our customers. We also use Crosswork to orchestrate from on-prem to the cloud. For example, we had a customer who has certified remote offices, and they want to control the backup at these remote offices from the head office. We installed our own software, and we booked and supplied S3 pockets to each one.
What is most valuable?
I like the price. If you compare Glacier to others, the prices in terms of what you store beyond retention are much lower. You would pay a lot more money to archive it online or on-premise storage because Glacier has been designed to keep content for longer retention. It will cost a lot of money if you keep it in online storage in your data center.
What needs improvement?
The response times could be faster. When you are with Amazon and use Glacier, you expect a response time between four to seven hours to retrieve the data. People will want to keep the content for a longer time, but they want to make shorter windows for that.
It will help if they make that according to the SLA, for example, SLA level 1, SLA level 2, and SLA level 3, and make a premium SLA for Glacier and make it one hour and 15 minutes to retrieve it.
All this will enhance the utilization of Glacier for our client's content. IT people will think that even archive should be faster, but archive means delivery is faster. It should guarantee content integrity at a certain time when you need the information.
How are customer service and technical support?
Amazon partner support is very good. You have different levels of support. There are options like standard and premium vendor support. Based on that, you have some of the business services like business support.
How was the initial setup?
The implementation of Amazon S3 Glacier is straightforward. It is very nice. It is just a couple of steps. If the engineer understands the components, it is easy to integrate.
What's my experience with pricing, setup cost, and licensing?
Amazon S3 Glacier is much cheaper than competing products.
What other advice do I have?
You have to be aware of Glacier's performance. There is a delay in Glacier, and you will not have a response because you can archive it. If you bring files from the library, from the archive, the response time is between four to seven hours. When you fetch something from the archive, it will take time. If you want to make it faster, we keep the content on S3, and it will come instantly.
On a scale from one to ten, I would give Amazon S3 Glacier a nine.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator
Chief Executive Officer at Quickening Group
The response is unresponsive and the maintenance is horrible
Pros and Cons
- "The solution is stable."
- "The technical support has room for improvement."
What is our primary use case?
We used the solution to store images that we did not require access to immediately.
What is most valuable?
The stability is good.
What needs improvement?
The maintenance has room for improvement.
The technical support has room for improvement.
For how long have I used the solution?
I used the solution for a year.
What do I think about the stability of the solution?
The solution is stable.
How are customer service and support?
The support team is horrible and not responsive at all.
How would you rate customer service and support?
Negative
How was the initial setup?
The initial setup is complicated and took a lot of time.
What other advice do I have?
I give the solution a one out of ten.
The maintenance is a nightmare.
Amazon made two unauthorized charges, and we were unable to contact anyone to resolve the issue. As a result, we had to cancel the service.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Director - DevOps and Infrastructure at INTIGRAL
Excellent storage capabilities, great cost savings, and very efficient
Pros and Cons
- "The solution is great for storing data you don't usually need access to. It's also well-integrated with Amazon S3."
What is our primary use case?
We primarily use the solution for cold storage.
What is most valuable?
The solution is great for storing data you don't usually need access to. It's also well-integrated with Amazon S3.
You store data in S3 and you create a policy that if this data is not accessed very frequently or if the data is not used, it will move that data from high storage to low storage. Cost-wise, it means great savings. If I'm paying $10 in internal storage, it will move to Glacier where I only pay less than a cent. You can push the data which you need, say once every two months or once every three months. That's the kind of data you can push into Glacier, not the data which you use every day or twice in a week.
What needs improvement?
I can't think of any improvements. It's a self-sustainable platform. We don't have anything which we need to add on. We are quite happy with the service.
Writing and storing data is very efficient. However, when you want to retrieve the data, it is a little bit time consuming because it specifies to retrieve the data it is going to take time, so you must make sure you log store the data which you will be accessing or which you will need very frequently.
For how long have I used the solution?
I've been using Glacier for seven to eight years.
What do I think about the stability of the solution?
You don't have issues while accessing the data; we haven't seen any outages or downtime.
What do I think about the scalability of the solution?
It's scalable. It is huge. Managing the integration is quite easy and it's managed in a very simple way. It's not like you have to have some complex understanding of our platform so it's quite easy to manage.
What other advice do I have?
We are using the cloud deployment model. Everything is always on the cloud.
I'd rate the solution nine out of ten. It's a really good solution that could use a few small improvements, but for us, it works very well.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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Updated: August 2025
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