The specific network design is done by another company, and we just manage the access switches, in fact, the local access switches on the LAN. I don't think there is much prioritization in our network for the moment.

I don't think that the users see much about it; it's transparent for users. Whether there is a Cisco switch or an Alcatel-Lucent OmniSwitch LAN Switch, the user doesn't care.

We are not expert users, but we are users for maintaining and keeping the situation alive, not experts of network switch programming. I'm not an expert of the switches to say what's missing. For smaller sites with 10 persons or so, it's sometimes not so easy to choose Alcatel-Lucent OmniSwitch LAN Switches.

I am not sure from the client's perspective what can be improved in the tool. From my perspective, service provisioning in the solution needs to improve. One of the things I noticed is the physical components that need to be improved. In general, the way the product is put together is not well done. For instance, in Cisco, things come together very nicely. Also, from a price point perspective, the product is very different from the other solutions. One of the things that Cisco does a lot better than Alcatel is the way that products are put together, especially in terms of how the brackets fit or the way switches are mounted. Also, components that need to be removable components so that they can provide a better view in general to its users, like Cisco.

A customer expressed dissatisfaction with the color of the switches, preferring black over the current color, which is close to white. While the color is not a personal concern, my earlier preference was for all products to be extendable in one large stack since some equipment limits stacking to four elements instead of eight.

If the integration is not available, we look for a third-party solution.

I would like to see better third-party integration with third-party systems.

There are some issues with the network firmware being deleted from the switches.

I can't think of anything that needs to be improved. 

There is no OEM support in India so RMAs need to be sent to France, which takes a long time if the hardware is faulty. Having regional support in India would be very helpful.