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Examples of the 83,000+ reviews on PeerSpot:

LaminDrammeh - PeerSpot reviewer
Information Technology Operations Engineer at a media company with 10,001+ employees
Real User
Top 10
Improves productivity and allows team collaboration in organizations
Pros and Cons
  • "The product's initial setup phase was straightforward."
  • "The solution's technical support team takes time to respond to users, making it an area of the tool's shortcomings where improvements are required."

What is our primary use case?

I use the solution in my company as I administer and have users on its packages, like SharePoint, Teams, and Microsoft Exchange.

What needs improvement?

The solution's technical support team takes time to respond to users, making it an area of the tool's shortcomings where improvements are required.

For how long have I used the solution?

I have been using Microsoft 365 Business for a couple of years.

What do I think about the stability of the solution?

It is a stable solution.

What do I think about the scalability of the solution?

It is a scalable solution.

How are customer service and support?

I have contacted technical support for the solution, but it was not necessarily for Microsoft 365 Business. After my company had contacted the technical support for the solution, they responded to us after a week. The solution's technical support's response was helpful. I rate the solution's technical support a five out of ten.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

Previously, my company did not use a unified communication tool. For unified communication, my company started to use Microsoft 365 Business. My company used to use technology like Slack for team collaboration. My company used to use local products to manage emails. My company had a totally different license for Office 365. Microsoft 365 Business was chosen by our company as a solution to combine everything. My company does not use a similar technology, like Microsoft 365 Business. In general, my company improved by moving away from disintegrated technologies, and now we are able to integrate different technologies using Microsoft 365 Business.

How was the initial setup?

The product's initial setup phase was straightforward. Even normal people can use it.

The product's whole deployment phase takes a bit of time, depending on the number of people involved with the tool, and it is mostly done as a project, wherein you have to deal with it in a group-by-group manner. You have to select a certain number of people and let them use it for a week, and after that, you take specific groups.

The solution is deployed on the cloud.

What's my experience with pricing, setup cost, and licensing?

My company places emphasis on the different licenses purchased. The company has P1 and P2 licenses from Microsoft. For certain tasks, you need a Microsoft license. There are additional costs attached to the licensing part so that one can receive additional services like support from Microsoft. In general, the product offers different licenses at different prices based on which users have to determine the features they want in the product. My company has P1 and P2 licenses from Microsoft.

What other advice do I have?

From an integration perspective, Microsoft 365 Business has Microsoft Teams, Excel, PowerPoint, and Microsoft Exchange.

The product helps me deal with remote work. It is a collaborative tool that allows you to have everything in one place.

The features of the tool that are helpful in team collaboration were very helpful. While using SharePoint in our company, if we have to work on an Excel sheet, then a group of people have to work on it, and if we share the sheet, we can have multiple people working on it in different areas. A couple of permissions have to be given for the people in my company to be able to work on a common Excel sheet and interact on a particular document.

The tool's features that have impacted our company's productivity area stem from the fact that it allows users to provide certain permissions, wherein users can give other people permission to edit or view a document.

When it comes to the security of the product, I would say that if you don't give permission to others, then they will not be able to access the document. It is possible to create a list with the details of the individuals who will be responsible for handling the document.

It is possible to know if someone makes changes in a particular document that has been shared with them by the company.

The product is straightforward, in my opinion.

I recommend the product to those who plan to use it.

If certain changes in the product happen, then users face issues with rebuilding Outlook profiles. If some integrations are required, our company faces problems with certain plug-ins because the tool offers a lot of features even before one starts to use it. There are certain things that people normally use, owing to which some plug-ins need to be added to the tool, though some plug-ins are available, and you can easily add them as a solution. Some plug-ins need to be created in the tool, while some are going to be outdated, so users will have to create them. In our company, we have moved from disintegrated applications to a unified approach. There is third-party software that our company needs to be able to integrate with Microsoft 365 Business.

I rate the overall tool an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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RECIT - Educational Technology Consultant at a legal firm with 1,001-5,000 employees
Consultant
Top 20
Enhances our device management capabilities and provides a powerful and user-friendly solution for our organization
Pros and Cons
  • "The most valuable features of Jamf Pro for me are the device locator, which helps find missing iPads, and the ability to remotely manage and disable devices."
  • "There is room for improvement with Jamf Pro, especially regarding updates."

What is our primary use case?

I use Jamf Pro primarily for managing Apple devices in our organization, focusing on both shared and one-to-one iPads in classrooms. We utilize it to deploy apps and handle updates, although we faced challenges due to the previous technician's Band-Aid approach, resulting in a majority of iPads running outdated iOS versions.

What is most valuable?

The most valuable features of Jamf Pro for me are the device locator, which helps find missing iPads, and the ability to remotely manage and disable devices. This has been crucial when dealing with misplaced iPads or addressing security concerns. Additionally, the app library is a powerful tool, and we are exploring ways to make it more accessible for teachers to select curated apps. The classroom feature stands out, allowing us to push content to iPads and monitor student activities.

What needs improvement?

There is room for improvement with Jamf Pro, especially regarding updates. After a recent update, all app icons disappeared on iPads, requiring a manual refresh for each device. This affected system apps like Safari and Mail. This isn't the first time such issues occurred and it raised concerns about the update process and communication.

For how long have I used the solution?

I have been working with Jamf Pro for almost nine years.

What do I think about the stability of the solution?

I have not had any issues with Jamf Pro's stability.

What do I think about the scalability of the solution?

Jamf Pro is currently managing approximately 1,400 devices for us.

How was the initial setup?

The installation process for iOS updates with Jamf Pro can be challenging. Upgrading from version 12 to 13, 13 to 14, and so on must be done in one go, taking hours and requiring a teacher's oversight to prevent issues. Pushing large updates increases the chance of errors, and iPads need to be at least 50% charged. Breaking updates into smaller chunks would be more practical for our over 800 iPads. Additionally, updating individual devices rather than the whole organization would offer more flexibility.

What other advice do I have?

Jamf's reporting and inventory management features have been crucial in compliance and auditing processes. Particularly, for our school's replacement plan mandated by the law, the ability to easily identify and document every iPad and iPhone in our inventory was crucial. Jamf made the process seamless by allowing us to extract the necessary data, customize it in Excel, and present a comprehensive snapshot for each school. 

For new Jamf users, my advice is to prioritize training, breaking it down into manageable chunks to absorb information effectively. Before purchasing, focus on initial installation, app management, and system configurations. Recognize the importance of proactive technicians to ensure a smooth implementation. Be aware that even free apps may require purchasing within Jamf. Understanding options like one-to-one, shared devices, and Jamf Classroom is crucial. Sales pitches are valuable for tech departments, but communication with end-users (teachers and students) is equally important. Overall, I would rate Jamf Pro as a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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