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IT Manager at R K Khanna and Associates
Real User
Top 5
Experiencing seamless workflow and connectivity but rising costs concern
Pros and Cons
  • "I rate Microsoft 365 Business a 10 out of 10."
  • "Every year, they are increasing their price significantly. The price has more than doubled now."

What is our primary use case?

It is used for accounting-related tasks and accounting-related software.

What is most valuable?

The office products they provide include Word, Excel, PowerPoint, Access, and many other applications that come with it.

When working with data, I am easily able to share among team members through Microsoft Teams. Whether users are in the office, outside, or at home, they remain connected which makes the work proceed efficiently.

As an office solution for working with numerous files amongst our employees, everything runs smoothly when using Microsoft 365 Business.

What needs improvement?

Every year, they are increasing their price significantly. The price has more than doubled now. Once you start using this product, it becomes difficult to switch to alternatives. Microsoft should be careful about implementing such price increases.

Sometimes it uses considerable time during updates and upgrades. When starting the machine with cloud stripe, which was not present previously, it takes time to start and makes the machine slower.

For how long have I used the solution?

I have been using this product for approximately six to seven years.

What was my experience with deployment of the solution?

Installation is straightforward without any issues.

What do I think about the stability of the solution?

There are not many glitches with the solution. It works properly, and I have never needed to contact support.

What do I think about the scalability of the solution?

The solution is scalable.

How was the initial setup?

The solution requires no maintenance.

What about the implementation team?

We deploy and install it on computers for regular use. When not on my machine, I can use it on the cloud without any problems.

What was our ROI?

The solution provides good value for money as my business runs entirely on Microsoft 365 Business.

Which other solutions did I evaluate?

Apart from Microsoft 365 Business, we use some other local software solutions.

What other advice do I have?

They have introduced Copilot, which is very beneficial. The feature was introduced recently and has proven to be useful.

The pricing remains the biggest concern for the solution.

I rate Microsoft 365 Business a 10 out of 10.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Enterprise Architect at Intertec Systems
MSP
Top 20
Remote security secures devices effectively while supporting swift first-call resolutions
Pros and Cons
  • "The remote security feature, as well as the ability to control devices from anywhere, is one of the more beneficial features of Cisco Meraki Systems Manager (MDM+EMM)."
  • "While the graphical user interface is user-friendly and easy to configure, I see room for improvement in integration with third-party tools."

What is our primary use case?

I recommend Cisco Meraki Systems Manager (MDM+EMM) to manage devices for Bring Your Own Device (BYOD) purposes and company-owned devices such as laptops and mobile devices. Management is primarily for companies providing these devices to their users.

How has it helped my organization?

If a user reports an issue, it is very convenient for the administrators to log into these systems and provide a first-call resolution. This makes the process faster since they do not have to bring the devices to the office.

What is most valuable?

The remote security feature, as well as the ability to control devices from anywhere, is one of the more beneficial features of Cisco Meraki Systems Manager (MDM+EMM). Additionally, the ability to limit software installations is crucial for security reasons as it prevents unnecessary software installations that could compromise system integrity.

What needs improvement?

While the graphical user interface is user-friendly and easy to configure, I see room for improvement in integration with third-party tools. We haven't had any integration issues, but potential limitations with third-party integrations could be an area to enhance.

For how long have I used the solution?

I have been working with Cisco Meraki Systems Manager (MDM+EMM) for approximately eight years.

What was my experience with deployment of the solution?

The initial setup was smooth. It's already a SaaS service, so deployment involves just configuration. It depends on the granularity that the end customer is looking at.

What do I think about the stability of the solution?

I rate the stability of Cisco Meraki Systems Manager (MDM+EMM) as an eight to nine. I experienced issues only during Windows updates on one or two occasions.

What do I think about the scalability of the solution?

I affirm that Cisco Meraki Systems Manager (MDM+EMM) is very scalable. We have not faced any limitations as most of our user base ranges from 500 to 5,000 users. I would rate its scalability at nine to ten.

How are customer service and support?

Despite not having direct interaction with technical support, feedback from my team suggests a rating of eight for their service.

How would you rate customer service and support?

Positive

How was the initial setup?

The setup process was straightforward without any hurdles, apart from minor issues that arose during Windows updates.

What's my experience with pricing, setup cost, and licensing?

The pricing sits at a mid-level range, around five or six. There are cheaper and more expensive tools available, but the price features parity is good.

What other advice do I have?

I would recommend Cisco Meraki Systems Manager (MDM+EMM) to larger businesses, especially for those managing more than 500 users. I rate the overall solution an eight.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer. reseller
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