Share your experience using BetterCloud

We are already using SailPoint Identity Security Cloud in that space for the ID perspective and I think I did this inquiry quite some time back.

We are using SailPoint Identity Security Cloud to manage the identity life cycle, which includes managing recertification, confirming the status of account access, and determining when account access has to be revoked.

Managing user access has been a specific action with the operations team, and they would be able to provide updates. I'm part of the cyber assurance team, so these operational aspects or tool usage-related questions need to be checked with the operations team members.

We have role management and groups management taken care of, and there are no challenges highlighted in that area.

We have managed our identity governance with SailPoint Identity Security Cloud while dealing with some legacy systems and moving to the latest versions on-prem or cloud related stuff, managing both the physical machines configured in our environment and the on-prem or cloud related machines effectively without seeing any difference in solution speed or service.

I was aware of that because I used to manage these solutions earlier on, but it was purchased by the Procurement team, so I was not involved in any of those.

There are certain details I may not be able to disclose currently, but we can speak in general about a number of products and tools that are ongoing.

I have not been using access management controls here, so I don't have the latest features or details or hands-on experience in that space.

I cannot share all the details about the improvements in security operations since we were exploring some products, but I'm familiar with Saviynt as I was one of their partners for other solutions, and currently, I cannot disclose a lot of performance related to my current roles.

With my new company, we have been using SailPoint Identity Security Cloud for four years now.

I am satisfied with the overall performance and stability.

I am satisfied with their technical support.

Positive

In general, I have handled Okta and OpenText and noted that those companies have a longer history in the market, which gives them an advantage over SailPoint Identity Security Cloud and Saviynt in aspects like account provisioning and life cycle management.

There are many points which we have highlighted for SailPoint Identity Security Cloud or the identity aspect, but we will not have enough time to disclose all those details here on this call.

The price is on a competitive edge, but as the number of suites and licenses increases, it adds more value. If we need to adhere to compliance like HIPAA, SOX, or GDPR, it remains competitive.

I have been a customer and have handled some of the biggest contracts that Saviynt and SailPoint Identity Security Cloud have managed.

On a scale of 1-10, I rate SailPoint Identity Security Cloud a seven out of ten.

Hybrid Cloud

Other

We were using BetterCloud for onboarding and offboarding, particularly managing Google account setup and removal, because we wanted to retain information after people left, and not just have the account deleted.

BetterCloud had a much more sophisticated workflow management toolset than Google itself. It was easy to build onboarding and offboarding workflows, which could handle the complexity that we wanted, versus out-of-the-box Google which didn't have those capabilities. We could reallocate storage, so if someone left, all the files they created would get reallocated to their manager, ensuring the manager still had access after they left the company.

BetterCloud was very stable. We didn't have any issues with this solution.

The most valuable features are that BetterCloud had a much more sophisticated workflow management toolset than Google itself. It was easy to build onboarding and offboarding workflows, which could handle the desired complexity versus out-of-the-box Google. BetterCloud allowed us to reallocate storage so all files created by a departing member would get reallocated to the manager, thus retaining access.

BetterCloud saved help desk time by automating processes, providing a reasonable return on investment.

BetterCloud now offers SaaS platform tracking capabilities, a key, previously missing feature.

BetterCloud's support for SaaS management was lacking initially, requiring development of a custom tool to handle some workflow automation. It was also relatively expensive. The account support team was weak in engagement and communication, contributing to the decision to move to more comprehensive solutions.

I used BetterCloud for about two and a half years.

The initial setup for BetterCloud was quite straightforward. It was deployed within six weeks. Only a small team of system engineers handled the deployment, indicating efficiency.

BetterCloud was very stable. We didn't have any issues. It was a very stable solution.

There were no issues with the scalability of BetterCloud at all, it was a very scalable solution. We were only a 1500 people company, and there were no challenges in its scalability for us.

The technical support for BetterCloud was fine, but the account support was a little disappointing. While the technical team was helpful, the account support team lacked engagement and effective communication, contributing to a feeling of disconnection.

I would give BetterCloud's support a six, because the account support was very weak.

We were previously doing it manually, and using BetterCloud saved quite a lot of help desk time in automating those processes using the tool.

The initial setup for BetterCloud was quite straightforward.

The deployment for BetterCloud was quick. We had it deployed within six weeks.

A small team was involved with the deployment of BetterCloud. It was done by system engineers. Two people working together completed the deployment. They were the admins and sys engineers for our core communication platforms such as Google, Slack, and Zoom.

BetterCloud saved help desk time by automating processes using the tool, providing a reasonable return on investment.

The real downside was it was a relatively expensive product, and ultimately we removed it as a cost-saving measure.

We ultimately removed BetterCloud as a cost-saving measure and used some cheaper alternatives.

Trello was less expensive than BetterCloud, and it had a broader set of features, so we benefited from its SaaS management capabilities in addition to the workflow automation. It handled onboarding and offboarding as well as procurement renewals, license tracking, and similar functions.

There were no issues with the scalability of BetterCloud at all, it was a very scalable solution and they had a lot of bandwidth capabilities.

BetterCloud didn't have any AI capabilities.

I would still recommend BetterCloud to others considering using a SaaS management tool, though not strongly. It was a very reliable tool that did what it claimed to do. We didn't have any problems with it, which is important to know when selecting a tool.

Overall, I would rate BetterCloud as a six out of ten.

Public Cloud