Share your experience using TrueConf Enterprise

My main use case for TeamViewer Business is that it is a very reliable, fast, and secure remote access software. I have been using this for eight years and above for remote access. I typically use this to collaborate with the back end for guiding me through specific templates, labeling, and meeting quality standards. It lets me switch between devices easily, which is very convenient. I do not have to wait for any approval to log into the systems at any time.

Besides, it reconnects on its own once the remote machine reboots and comes online. It provides a high level of security, protecting from cyber attacks and aids in providing assurance in regulated environments through two-factor authentication and end-to-end encryption features.

A specific example of when I use TeamViewer Business for remote access or collaboration with the back end is when I was working on a LaTeX formatting of a math problem where I faced some issues with spacing the character. One of the back-end team members connected me via TeamViewer Business, took control of my system, and explained the spacing in characters to me in real time. It was amazing to learn in real time, ask questions, and watch them perform the task on my system. I also added the session notes where I could refer later. That really gives a lot of confidence.

I also appreciate that notes can be added once the session ends, which gets logged as well with history. This helps in differentiating one session from another in case of multiple back-to-back sessions.

The best features TeamViewer Business offers in my opinion are collaboration, templates, a high level of security, and session recording. Collaboration allows me to collaborate remotely with my team members. Besides reconnecting automatically, it provides a high level of security, protecting from cyber attacks and aids in providing assurance in regulated environments through two-factor authentication and end-to-end encryption features. It also allows recording live sessions, which can be replayed as needed for future reference.

TeamViewer Business has positively impacted my organization as collaboration has enhanced, especially remote collaboration by 60 to 70 percent. I have been able to collaborate with clients and other team members seamlessly. Enhanced workflow efficiency includes faster approvals and a lowered risk of data loss, misuse, and leak through robust features like two-factor authentication and end-to-end encryption. It also facilitates compliance using documentation and auditing through recordings and logs.

TeamViewer Business could be improved with a very basic transfer interface for files and folders transfer with an indication of the size of the transferred files and estimated time needed. Currently, no built-in or integrated whiteboard is provided. Using an external whiteboard is time-consuming and cumbersome. Additionally, sometimes the synchronization breaks with complex characters like LaTeX code. There is no formatting support for real-time chat for such characters.

I have been using TeamViewer Business for the past eight years.

I get work done even when the internet is a little unstable with some drop in resolution. There is barely any lag. TeamViewer Business is very stable in my experience. I have not experienced any lagging.

TeamViewer Business is very scalable. I am able to collaborate with clients and other team members even remotely, troubleshoot, and accomplish all tasks in one platform. It grows with my organizational needs.

The customer support for TeamViewer Business is great. The support team is very proactive and responsive.

Positive

I previously used AnyDesk before TeamViewer Business. The reason I switched from AnyDesk is that TeamViewer Business mobile apps are excellent with specializing in remote control, file transfer, and device switching. AnyDesk mobile apps are also functional but are less accurate for precision tasks like cursor control. TeamViewer Business keeps a detailed session history by default, which includes access time, duration of the session, and device metadata, while AnyDesk has a limited storage protocol unless manual intervention is present.

My experience with pricing, setup cost, and licensing is that the price is competitive and relative, but it is a very user-friendly and affordable tool. Compared to the features it offers, this tool is more cost-effective. It is also very easy to set up, especially through the help of customer support, which is very proactive, easy, and professional.

I have seen a return on investment. This tool has enabled us to enhance workflow efficiency with faster approvals and lowered risk of data loss, misuse, and leak. It has facilitated compliance using documentation and auditing through records, recordings, and logs, and has boosted collaboration, especially with our clients and team members remotely or in the office.

My experience with pricing, setup cost, and licensing is that the price is competitive and relative, but it is a very user-friendly and affordable tool. Compared to the features it offers, this tool is more cost-effective. It is also very easy to set up, especially through the help of customer support, which is very proactive, easy, and professional.

Before choosing TeamViewer Business, I evaluated other options such as Google Meet and Slack.

I started with the trial version for seven days. During the initial phase of using it continuously, I realized this has been by far the most efficient and seamless working software for my organization and it was the best fit. TeamViewer Business is a reliable, fast, and secure remote access software. I would rate TeamViewer Business eight out of ten based on its security, ease of use, cost-effectiveness, and facilitation of collaboration even in remote areas.

My advice to others looking into using TeamViewer Business is to start with the trial version to experience the software firsthand and determine if it is the right fit for your organizational needs.

Zoom Workplace Business has been our cornerstone to our success as an organization, keeping our team connected across the state and nationally. It is one of the best virtual meeting platforms where we use it to hold meetings, annual, weekly, and daily with our clients and our team members. It is very easy to use and has other robust features such as screen sharing where we can share our screen while discussing a certain project. Hence, project management becomes very seamless and smooth.

We can collaborate with our remote and in-office team efficiently while sharing ideas and brainstorming. Zoom Workplace Business is also used for phone calls, meetings, virtual open office hours, team chat, document sharing, and measuring call volume. We also use Zoom Workplace Business for delivery and for large training events both externally and internally. Zoom has been a great contributor to our success, especially in the digital world.

Zoom Workplace Business has positively impacted my organization by optimizing office experience and hybrid work collaboration, and project management has been on time. We have been able to deliver our projects to our clients on time, and it has also been a time-saving tool. We do not have to meet with our clients face to face. We just have to hop on a video call or audio call through our phone or PCs.

Since we started using Zoom Workplace Business, everything has changed in my organization. We were able to cut our communication cost significantly and gain features we could have only dreamed of prior. The contact center platform is head and shoulders above some of their competitors. This allows our team to quickly assist our customers with their questions and concerns. At time saved and cost, we have been able to cut costs by about 80 percent and improve our productivity by about 70 percent.

The best features Zoom Workplace Business offers include screen sharing, clear video and audio, online meetings, large-scale events, call management, mobile apps, unified communication platform, and collaboration.

The feature I find myself using the most is an AI-powered collaboration platform that is used to streamline communication, increase employee engagement, optimize in-person time, and improve productivity. The screen sharing is very effective and a helpful tool where we are able to screen share with our colleagues and discuss different tasks and project management ideas. Collaboration has become very efficient, and remote working has also become efficient and prevalent in my organization. We have been able to save a lot of time using Zoom Workplace Business. It has been a game-changer.

Zoom Workplace Business elevates the experience with Zoom AI Companion included at no additional cost. It is designed to help employees be more productive, collaborate better, enhance their skills, and unlock time savings.

Some integration with other products does not work well. There are frequent updates to the interface that can cause user frustration.

One improvement needed for Zoom Workplace Business is the free trial, which is limited to 40 minutes. This limitation could be extended.

I have been using Zoom Workplace Business for more than 10 years.

Zoom Workplace Business is very stable with no lagging even if the internet is somehow slow. It maintains its quality with top-notch video and audio quality.

The scalability of Zoom Workplace Business allows me to go online to a live meeting with 10 people, 10 participants or more, or even 1,000 participants at webinars and conferences, and it does not lag. It is very scalable.

I would add that customer support, especially the team from Zoom, is very proactive, dedicated, and supportive 24/7. The user interface is very great and user-friendly. Zoom has one of the best customer support globally, very proactive and responsive, very solution-oriented and professional.

Positive

We previously used Microsoft Teams. The reason why we switched from Teams to Zoom Workplace Business is because of Zoom Workplace Business call handling, ease of use, meetings, and better contact center integration, which is head and shoulders above Microsoft. Also, the cost of Zoom Workplace Business is much more affordable and cost-effective. It is very easy to use and has reliable, high-quality video and audio compared to Teams.

It is very easy to set up. Everything falls into place the moment you start using Zoom Workplace Business. Your experience will be elevated to phenomenal because it is a game-changer.

We use Amazon Web Services as our cloud provider for our hybrid cloud deployment.

The contact center platform is head and shoulders above other competitors. It has allowed our team to quickly assist our customers with their questions and concerns. We are able to cut our communication cost significantly and gain features we could have only dreamed of. Concerns about data breaches and security have improved, so we do not have that concern anymore. We are able to gain more productivity and boost collaboration among team members and clients through the use of Zoom Workplace Business.

My experience with pricing, setup cost, and licensing indicates that Zoom Workplace Business is one of the most cost-effective online meeting solutions and virtual meeting solutions with a lot of robust features at our disposal and a very easy-to-use tool.

Before choosing Zoom Workplace Business, I evaluated other options such as Cisco AnyConnect and GoToMeeting.

A quick specific example of a recent project or meeting where Zoom Workplace Business made a difference for our team is when working on a telephony project, it was possible we reduced the cost as much as we could. Zoom Workplace Business was there to reduce the cost for us, especially because we did not have to meet daily. We just had to use Zoom Workplace Business meetings to discuss and gather the progress of our projects. We were able to complete the project having met only three to four times. It really saved us a lot of time and cost.

Zoom Workplace Business has enabled us to cut our communication and traveling costs significantly and gain features we could have only dreamed of prior to our alternative solution. The scalability of Zoom Workplace Business allows me to go online to a live meeting with 10 people, 10 participants or more, or even 1,000 participants at webinars and conferences, and it does not lag.

My advice to others looking into using Zoom Workplace Business is that it has a great unified communication platform. If you are looking to bring chat, meetings, contact center, and phone systems all under one platform, this is the real deal. It is also very cost-effective, easy to use, and has one of the best customer supports. I am amazed by how cost-effective Zoom Workplace Business is with robust features, and the video and audio quality is top-notch, enhancing collaboration for our clients and team members. I rate Zoom Workplace Business a 9 out of 10.