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The most important feature is TextIQ functionalities and dashboarding, where we can read the results from Qualtrics.

Qualtrics always bring up new things. There might be some related issues that take some time to resolve.

I have been using Qualtrics Customer XM as a partner for the last five years.

There might be issues when a new thing launches. We raise it to support, but It sometimes takes one or two months.

Many clients are transitioning from various platforms to Qualtrics. When transitioning from SurveyMonkey or other software, there may be an urgency to establish or implement the project promptly. In such scenarios, resolving any issues before the launch deadline becomes crucial.

I rate the solution’s stability an eight out of ten.

The user base can vary significantly across organizations. Larger enterprises might have over 100 to 1000 users who can make complex decisions tailored to their needs. Smaller clients might have 10-12 individuals. The platform is flexible and can accommodate the requirements of clients of all sizes.

I rate the solution’s scalability a nine out of ten.

The initial setup is pretty straightforward. It's very user-friendly and very intuitive. 

I set up the initial project survey dashboard, including the workflow and integrations for data input and service delivery. This process is entirely automated, allowing for seamless operation. Initially, I handle the setup, and then we train clients, guiding them through the system we've established. Moving forward, clients manage the process themselves, which is intuitive. Even newcomers grasp the basics within two to three months.

Deployment depends on the urgency. Initially, once the SoW is signed with Qualtrics, within two weeks, the designated account executives will receive the login credentials and necessary information. The timeline for building and launching the survey varies based on the project's urgency. We've executed launches in as little as two days for simpler surveys, while complex surveys might take longer, even up to eight months. The timeframe depends on factors such as survey complexity and any necessary integrations. It can be completed within two weeks.

Qualtrics easily integrates with various software applications, facilitating a comprehensive overview of customer data within the platform. This integration enables businesses to gain insights into the customer journey, allowing them to draw meaningful conclusions and take action at the right time. Everything is dynamic.

The product is expensive, but compared to competitors, it is cheap. SurveyMonkey is cheap, but it does not offer such functionality.

TexIQ analyzes text data. Traditionally, text analysis has been challenging, but with AI, Qualtrics has developed advanced models that can be referenced for various industries, such as restaurants and banking. These models categorize and analyze text, allowing users to understand sentiments and identify areas for improvement. Qualtrics offers other analytical capabilities similar to tools like Tableau and Power BI. Qualtrics's ability to consolidate insights into a single dashboard sets it apart. This dashboard can be customized based on user permissions, providing tailored views for managers and executives. Qualtrics simplifies the process by requiring only one dashboard to accommodate different user needs and permissions.

It becomes a bit hefty when it comes to integrations, automation, or API-based things. If they want to build a survey and later launch it, those parts are even simpler.

I recommend the solution. Qualtrics offers outstanding survey programming capabilities alongside pre-built solutions for various products. For instance, it seamlessly integrates with SuccessFactors, ServiceNow, and AWS. It provides out-of-the-box integration expertise; even if something isn't readily available, it can be achieved through APIs. This enables users to integrate with their in-house systems and consolidate data, facilitating survey distribution via multiple channels, including text messages. Unlike traditional market research tools that often require multiple platforms, Qualtrics Customer XM streamlines the process into a workflow. From survey creation to data capture and analysis, users can leverage AI for insights and use built-in functionalities to address customer issues effectively. Its intuitive interface simplifies training, ensuring team members can quickly grasp its usage and maximize its potential.

Overall, I rate the solution a nine out of ten.

The low-code aspect of Service Creatio introduces users to some of the studio products. Since the platform was built upon a foundation of no-code and low-code aspects, many use cases are already inside the application, like ticket routing, approvals, and similar functionalities. Unless you need to customize certain processes within your organization, you will use the no-code designer for Business Process Management. This involves creating a visual map to define how cases should flow and escalate and approvals required. Additionally, if further customer information is needed, it can be integrated into workflows as part of case management and be accessible through low-code or no-code options.

You can draw a video map or draw on a piece of paper and put it in creation using the designer tool.

Once a ticket is logged, an email is sent. From there, customers can maintain continuous contact regarding the status of their problems. After a ticket has been resolved, Service Creatio requests feedback. Based on that feedback, users can track NIPS scores. We review feedback to gain results of the case outcomes.

The return material authorization should utilize no-code or low-code.

I recommend this solution.

Overall, I rate the solution a nine out of ten.