Currently, I am working with Arcwide, which is a service industry that predominantly focuses on IFS consulting, including IFS implementations, rollouts, upgrades, and support services.
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Currently, I am working with Arcwide, which is a service industry that predominantly focuses on IFS consulting, including IFS implementations, rollouts, upgrades, and support services.
The cloud feature in IFS Cloud Platform is predominantly valuable, especially the enterprise asset management module, which IFS has very good business into, along with strong finance, project management, and supply chain management modules; these are the major modules that are performing well with IFS, and the cloud options along with user-friendly customizations for any technical developments are additional advantages.
The integration of IoT with IFS Cloud Platform is performing well, enabling us to integrate with predominantly any third party through the standard inbuilt connectors that are readily available, and if we need to customize the integration, we can certainly do that too.
When it comes to AI, I feel that is the area where we expect something more from IFS Cloud Platform. They are working on IFS AI, but we have not explored much into that yet, and if they want to keep their competitive edge, that is an area they need to concentrate on. While they are introducing features such as the copilot, we still have more exploring to do to uncover what they are bringing up, so I believe they should improve in this area.
I have been working with IFS Cloud Platform for around 15 years.
I have been in this field for 15 years, and when I started my career with IFS in 2004, the software seemed quite unusual. Now, with the drastic developments especially in the cloud applications known as Arena on IFS Cloud Platform, it has improved tremendously, and IFS has acquired many very good customers throughout these 15 years.
IFS Cloud Platform has standard functionalities that follow the standard supply chain management processes, and it is easy to customize or configure. For instance, when a customer wants to adopt a different way of doing things or a customized process within IFS, while we would initially suggest using the standard functionality, it is still straightforward to customize it based on the customer's needs, which we currently do for many customers.
I am familiar with IFS Cloud Platform. I am not able to discuss the impact of real-time data insights on productivity and efficiency at this time due to a meeting.
On a scale of 1-10, I rate IFS Cloud Platform an 8.
I am using Freshdesk. I have been using Freshdesk for one year. First, I had used Freshchat for chat support. Then when I was joining Savic Technologies, I used Freshdesk for ticketing purposes.
What I find best about Freshdesk is that it is user-friendly and easy to assign to employees to do their tasks.
It is easy to use. If we receive any ticket from the client side, I can easily assign it to the respective coordinator and technical person. I can assign that ticket to them to work on time.
There is no room for improvement in Freshdesk.
We can set a time period for particular employees as something that could be better.
For example, if some new employees are unfamiliar with Freshdesk, it should be more user-friendly. They need to give shortcut keys to use the ticketing portal. If some users don't know how to generate a ticket, providing them with a help desk or tutorial portal would be useful for the end-user.
I have been using Freshdesk for one year.
It is easy to do the initial deployment.
I face problems with stability sometimes while using Freshdesk. It's a server issue.
The support team is really good. While taking a data report for one month, the real-time data and metrics it shows are wrong sometimes.
The support is good from my perspective.
I have faced problems with them regarding the FRT (First Time Response) and ART (Average Time Response). The first-time response should be within 30 seconds. Sometimes they will not respond within seconds, causing delays. The average response time's estimated time should be completed within 10 minutes. They should maintain FRT and ART, which includes the first-time response and average time response.
Positive
I did not previously use a different solution.
The desktop setup is what I consider the initial setup.
I have faced challenges while using Freshdesk. When a client raises a ticket, I get a duplicate number. For example, if a client is raising ticket number 00118, and if the ticket is not generated properly, it will be generated again. So, we get two tickets, and it's hard to track that ticket history.
The company has a partnership with Freshworks.
I would recommend Freshdesk to other people. I have used it. When I first joined the company I was using Freshchat for chat support. Then, Savic Technology used Freshdesk. Comparing the two, there isn't much differentiation.
On a scale of one to ten, I rate Freshdesk a seven out of ten.
