What is our primary use case?
My main use case for SS&C Blue Prism is to automate end-to-end processes. I use SS&C Blue Prism Cloud to automate end-to-end processes, and with it, I can quickly scale up or down according to my business needs. Currently, the scope of my use includes the automation of the following processes: data migration from existing legacy systems, capturing and structuring data from incoming requests, information aggregation from various sources, pre-processing input documents using algorithms, passing processed information and documents on to downstream activities and applications, and monitoring compliance and performance standards as per regulatory guidelines.
A specific example of one process I have automated recently using SS&C Blue Prism is in project management, HR, and finance, where it helps save on average one hour per week in HR and finance. I also use it to verify invoices and use OCR to scrape printed documents into an Excel format. This task would usually be done by hand and would be time-consuming as well as tedious, but SS&C Blue Prism's capability allows for human intervention where necessary. It also integrates most of the tools and most of the processes, hence saving time and reducing human error.
How has it helped my organization?
SS&C Blue Prism has positively impacted my organization as the process flow is very easy for a non-technical person to understand. For example, if a project manager wanted to see progress on automation, that manager could simply look at the flow and understand the process. It uses standard flow diagram icons that are easily distinguishable. This is in contrast to other tools like UiPath, which can be more complex from merely glancing at it.
There are massive time savings with SS&C Blue Prism. Saving one hour per person per week in various departments like HR and finance internally is great. All new joiners have had to have new SS&C Blue Prism licenses, which are a bit expensive. This is one of my dislikes.
I can tell you that through the automation of tedious and time-consuming processes, I have been able to save one hour per person per week compared to my previous tool, which was UiPath Enterprise RPA platform.
What is most valuable?
The best features SS&C Blue Prism offers, in my opinion, are its scaling, flexibility, and also the AI and automation.
SS&C Blue Prism's flexibility is very helpful as it is easy to use. It can be used by everyone, so it is highly adopted in my organization. When it comes to automation, it helps to automate most of the tedious processes in my organization, saving time and cost, so it is a very helpful tool.
SS&C Blue Prism also has a very intuitive and powerful user-friendly interface.
What needs improvement?
SS&C Blue Prism can be improved as it has no free trial software, which meant I could not learn it in my spare time. Also, the software looks like Windows 98 compared to other sleeker and newer software such as UiPath. If you have not been strict with yourself in learning and laying out your process flow, it can get very messy very quickly.
Regarding needed improvements, the training is seamless, and the customer support has been there to support me. The integration with other tools is not as seamless as it could be. The reporting and user interface are very user-friendly, and I have no problem with those aspects.
For how long have I used the solution?
I have been using SS&C Blue Prism for over five years.
What do I think about the stability of the solution?
In my experience, SS&C Blue Prism is very stable.
What do I think about the scalability of the solution?
SS&C Blue Prism's scalability is that it is a highly scalable tool.
How are customer service and support?
The customer support for SS&C Blue Prism is great. They are very responsive and supportive.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I previously used UiPath Enterprise
RPA platform before choosing SS&C Blue Prism.
How was the initial setup?
My experience with pricing, setup cost, and licensing is that the licensing can be a little bit expensive compared to other alternatives such as UiPath RPA. The setup becomes easy and seamless when I have undergone the learning curve.
What was our ROI?
I have seen a return on investment with improved performance and work efficiency. I have more time to work on meaningful tasks since automation has been very helpful in automating repetitive and time-consuming tasks. It is scalable to the entire team and department, which reduces workloads.
Which other solutions did I evaluate?
Before choosing SS&C Blue Prism, I evaluated other options such as
Automation Anywhere.
What other advice do I have?
Regarding my main use case, SS&C Blue Prism is working on its own AI and machine learning. However, SS&C Blue Prism's existing integration with Google Cloud, Amazon, and Microsoft AI is incredibly potent.
My advice to others looking into using SS&C Blue Prism is that if you need to save time through automations, especially when automating repetitive and time-consuming tasks, reduce human errors, and save on cost, then SS&C Blue Prism is the right tool for your organization.
I have additional thoughts about SS&C Blue Prism as it has been a great tool and a game-changer. It improves my performance and work efficiency. It has been very scalable to the entire team and department. It has enabled me to complete more tasks and projects on time thanks to the automation capability of SS&C Blue Prism. I have given this product a rating of eight out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: My company does not have a business relationship with this vendor other than being a customer.