What is our primary use case?
If you want to manage your mobile device manager, which includes mobile devices and Windows and Mac devices, you can go for Workspace ONE UEM.
If you want to manage Office 365 and any SAML authentication to secure your access with multi-factor authentication, you can go for Workspace ONE Access.
If you want a VDI solution, you can go for the Horizon VDI solution to reduce your purchase costs. If you don't want to spend money, you can buy a VDI solution, which is secure, and you can deploy any VDI machine and any virtual application through Horizon.
What is most valuable?
In UEM, the most helpful part of Windows Management is the baseline policy and central script; using this, you can replace all the AD GPO policy. You can deploy any kind of policy for Windows devices, and this is the main component of the UEM for Windows management.
The Workspace ONE UEM interface is very easy to understand; there are not many doubts regarding configuration and providing use cases, so it's good.
What needs improvement?
The major competitor is Microsoft Intune.
Pricing-wise, it is slightly less than Intune. Intune and Workspace ONE are close in pricing, but other solutions provide more competitive pricing. Another concern is that support is getting reduced by Workspace ONE; some customers are saying there are support issues on Workspace ONE right now. The two major issues are pricing and support.
For how long have I used the solution?
I have been working with Workspace ONE UEM for approximately 11 years.
How are customer service and support?
If customers are getting issues on Workspace ONE UEM, such as Windows Management or any Android, iOS management, and I'm unable to resolve the issue, I raise a ticket. Support responds immediately, but I see that some engineers are new or they don't have experience collecting logs, so they take two to three days to come back. It is not poor support, but it is not perfect support we're getting right now; it is not an immediate solution, and it may take two or three days.
How would you rate customer service and support?
Which other solutions did I evaluate?
Functionality-wise, if I want to go for only Windows management, then I can prefer Intune, but other solutions provide the same functionalities. Intune is better for Windows management, but if I want to manage all platforms such as Android, Windows, iOS, and Mac, I prefer Workspace ONE.
What other advice do I have?
I'm calling from India, and currently, the main concern point is pricing. There are a lot of solutions in India providing better solutions compared to AirWatch, but the main concern is pricing. Other solutions compete on pricing, and customers are buying their solutions based on that. Overall, Workspace ONE is perfect for me as it provides all the solutions that address customer use cases, but the only issue is pricing in India.
If there is less use case, it will take a day or less; with my 11 years of experience, I can do it within the first half, approximately two to three hours.
I haven't received any use cases regarding AI features or integration capabilities with Workspace ONE.
On a scale of 1-10, I rate Workspace ONE UEM a 7.
Disclosure: I am a real user, and this review is based on my own experience and opinions.