Share your experience using Mitel Application Suite

We use it for routing, switching, data center, unified communication, and several series of Cisco devices. With Cisco Unified Communications devices, we utilize contact center, IP telephony, IP voice, corporate voice, and audio conferencing.

Cisco Unified Communications is stable and works well for us. We have enough skill sets within the organization to manage things on the platform. We have a long-standing partnership with Cisco, so if we need any support, Cisco is always there to support us.

We have worked with Cisco Unified Communications for many years. In recent years, regarding internal organization collaboration, we have mostly moved to Microsoft. However, in our contact center and customer journeys which we support, we continue to use Cisco Unified Communications extensively.

Currently, all future propositions for UC are not Cisco-based.

Easy integration with Microsoft Windows would be beneficial. It integrates with SharePoint and Outlook, which was not available at one point in Cisco Webex.

Regarding improvements, the focus should be on how cloud-friendly Cisco Unified Communications products are and how technically and commercially simple they are compared to competitors such as Genesys.

All features are present. The concerns lie in the ease of using features, pricing, and whether it is available directly on the cloud or requires going through a Cisco channel partner. Features themselves are not an issue, and Cisco can develop new ones quickly if needed.

If current customers are using Cisco Unified Communications and enjoying its features with devices that are not end of life or end of sale, they will continue using it. However, when moving to the cloud, comparisons become necessary. The simplicity, customer journey, transformation journey, and architecture complexity define whether Cisco Unified Communications is the right product or if third-party solutions are more suitable.

We have been using Cisco Unified Communications for 10-12 years, possibly more.

Quality-wise, there have been no issues.

There have not been many scalability issues.

The customer service has improved significantly.

Neutral

We have worked with Cisco Unified Communications for many years. For internal company organization collaboration, we have mostly moved to Microsoft. In our contact center and customer journeys, we continue to use Cisco Unified Communications extensively. For remote collaboration within the company, we have transitioned from Cisco Unified Communications to Microsoft.

Our integration with CRM systems for the contact center has been very smooth. While we have integrated with many CRM systems, I do not have personal experience with ERP integration.

Most of our team operates remotely.

On a scale of 1-10, I would rate Cisco Unified Communications as an 8 or 9.

We use this only for communication purposes, which includes a few use cases for it.

We haven't used the video calls and other features because we based our use on basic communication, so I cannot give full feedback regarding valuable benefits from Cisco Unified Communications' high-quality voice and video capabilities.

It is very reliable, and this is what I appreciated about it when I was working with it because reliability is crucial. There are no downtimes, and there are no major issues that impact our communication or the network side.

Since we implemented these devices in our campus, the communication has been really user-friendly. Whatever changes we want, if we want to add some features, it's very user-friendly, and our requirement was fulfilled; that's the main thing for how it helped our team to communicate better.

I want to see improvements, especially for the GUI interface, as it should be much easier and user-friendly in Cisco Unified Communications.

It would be beneficial if it could be more web interface-oriented, which would improve user-friendliness and configuration, since we have some issues taking backups.

We have been working with this device for more than 10 years, and I have been working with Cisco Unified Communications for that duration.

Cisco Unified Communications was working, but for about six months we have not been using it, so while I was working with it previously, currently we don't have it in place.

It is very scalable, but regarding advanced features, I have not used them, so I cannot provide much information about that.

In the early stage, when we required support because we were unaware of this unified system, we contacted Cisco for help and they guided us thoroughly.

I would rate the technical support eight out of ten, as I've found their customer service to be quite decent.

Positive

We are using our own very old system now because we have temporarily shut down the office where Cisco Unified Communications system was installed, so we are using the old device which we had in our office.

The process was straightforward because our requirement was very basic, and since we were using it only for calling and similar functions, it was very easy for them and us to manage for the past 10 to 12 years.

I was there with the team who deployed this project, guiding them about our requirements to fulfill them and follow the procedures.

We have not used fully functional advanced features such as Jabber and other capabilities in Cisco Unified Communications because most of our people don't want to use them.

We haven't utilized much of the analytics aspect of Cisco Unified Communications for our specific requirements.

Regarding price and value, it is already expired and has reached end of life.

We directly requested Cisco because we know it is a reliable product; this is why we didn't evaluate any other options.

It's a good product and a good solution; this is what I can recommend. Although I think it's now an old device and I am not familiar with new technologies in the market, it has worked for us for the last 12 years.

On a scale of one to ten, I rate Cisco Unified Communications an eight.