Compare Trellix vs WatchGuard

Trellix

Based on 140 reviews.

WatchGuard

Based on 137 reviews.

Latest Research

Panda Security Adaptive Defense vs. Trellix Endpoint Security

Updated: September 2022

WatchGuard Threat Detection and Response vs. FireEye Endpoint Security

Updated: September 2022

Trellix Endpoint Security vs. Panda Security Adaptive Defense

Updated: September 2022

FireEye Endpoint Security vs. WatchGuard Threat Detection and Response

Updated: September 2022

Sample Customers

Trellix Endpoint Security

inHouseIT, Seagate Technology

FireEye Endpoint Security

Tech Resources Limited, Globe Telecom, Rizal Commercial Banking Corporation

FireEye Email Security

Northshore Utility District, Luz Technologies, Air Academy Federal Credit Union, Bank Gutmann, Bank of Thailand, Penn State Health Milton S. Hershey Medical Center, State of Missouri, City and County of San Francisco, Denver Public Schools, Vodafone, Go Auto, Stater Bros. Market

Panda Security Adaptive Defense

Indra, Valea AB, Fineit, Aemcom, Data Solutions INC., Gloucestershire NHS, Golden Star Resources Ltd, Hispania Racing Team, Instituto Dos Museus e da ConserÊo, Escuelas Pias Provincia Emaus, Axiom Housing Association, Municipality of Bjuv, Lesedi Nuclear, Mullsj_ municipality, Eng. skolan Norr AB, Dalakraft AB, Peter Green Haulage Ltd

WatchGuard Threat Detection and Response

Goodwill New York / New Jersey, F4 IT, Café Comunicação Integrada

Popular Solutions

Trellix Endpoint Security

37 reviews

FireEye Email Security

9 reviews

FireEye Endpoint Security

9 reviews

WatchGuard Firebox

20 reviews

Panda Security Adaptive Defense

9 reviews

WatchGuard Threat Detection and Response

4 reviews

Top Industries

Comms Service Provider

20%

Computer Software Company

17%

Government

Financial Services Firm

Comms Service Provider

36%

Computer Software Company

16%

Government

Wholesaler/Distributor

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Sr Manager - Information Security & Researcher at a tech services company
It can be used for ransomware detection and data exfiltration. It is also able to detect Remote Access Trojan (RAT).
Read full review of FireEye Endpoint Security »
Anonymous User
CTO & CISO at a tech vendor
The solution is typically used for sub-services, managed detection, and response services as well as advanced...
Read full review of FireEye Helix »
Anonymous User
Information Security Analyst at a energy/utilities company
We primarily use the solution for email security. We target spam emails. We want to block spam email and all other...
Read full review of FireEye Email Security »
Anonymous User
Cyber Security Consultant at a tech consulting company
We're utilizing the solution more for security validation, mostly with our data and email measurements. That's really...
Read full review of Verodin »
Anonymous User
Sr Manager - Information Security & Researcher at a tech services company
Investigations that we conduct can become intricate and our SOC is essentially a backend exit of the client's. We...
Read full review of FireEye Managed Defense »

Review 1 of 5

Mohamed Y Ahmed
Technical & Pre-Sales Manager at GateLock
We are a solution provider and WatchGuard is one of the product lines that we implement for our customers. I am the...
Read full review of WatchGuard Threat Detection and Response »
Peter Galgano
Owner at a construction company
It's a perimeter device and I use it as a DNS server for my domain, but I'm not the typical user for this type of...
Read full review of WatchGuard Firebox »
Mohamed Y Ahmed
Technical & Pre-Sales Manager at GateLock
We use this solution to provide server and wireless device security to our customers.
Read full review of WatchGuard Secure Wi‑Fi »
Anonymous User
Technical Analyst - Desktop at a manufacturing company
We use it for our endpoint security solution for 1,000 machines worldwide. We're one of the largest machine shops in...
Read full review of Panda Security Adaptive Defense »
Anonymous User
IT at a manufacturing company
We primarily use the solution to protect our hardware.
Read full review of WatchGuard Gateway AntiVirus »

Review 1 of 5

Customer Service

Yaser Aljohani
OT/ICS Information Security Specialist at SANS
I have been in contact with technical support and I find them to be good.
Read full review of FireEye Network Security »
Owais Yousuf
Solution Architect Security at a tech services company
Technical support is getting better now, but previously, the support was not optimum or not available. when we opened...
Read full review of Trellix Endpoint Security »
S.M.J.B.Samaranayake
Systems Engineer at South Asian Technologies Pvt. Ltd.
Our experience is from the technical support in India, and it is good.
Read full review of Trellix Endpoint Security »
Zubair Ahmad
Chief Manager at Arcil
We have not had direct contact with McAfee support. We have received support from the vendor. The support is...
Read full review of Trellix Endpoint Security »
Kuldeep Patel
Senior System Administrator at a computer software company
We don't get any support from McAfee. If the endpoint server is down or something is not working, or the data is not...
Read full review of Trellix Endpoint Security »
Manuel Ochoa
Support Security Engineer at a computer software company
In some cases, if the report comes from India or America, it's basically an open and shut case. But if the support...
Read full review of Trellix Endpoint Security »
Beşir Kayar
Consultant and Founder of Company at Viznet Bilişim Hizmetleri Tic. Ltd. Şti
Generally, in Turkey, support is very good. Soon they will open a call center in Turkey with a Turkish speaker with...
Read full review of Trellix Endpoint Security »
Sabari Kumar
Senior Engineer at a comms service provider
The support from McAfee is far better than other vendors, such as Trend Micro and Symantec.
Read full review of Trellix Endpoint Security »
Juan Davila
Managing Director at eyeT GmbH
Technical support could be better. The first level of technical support has to support about 30 or 40 products, which...
Read full review of Trellix Endpoint Security »
John Matos
Senior Associate at a tech services company
I have not used their support.
Read full review of Trellix Endpoint Security »
RaghavaPrasad
Admin at a tech services company
We did not have any issue with the need to contact technical support.
Read full review of Trellix Endpoint Security »
Anonymous User
Security Engineer at a tech services company
McAfee technical support is available 24/7 to assist with any calls logged.
Read full review of Trellix Endpoint Security »
SenITCOn45
IT Senior Consultant at a manufacturing company
Technical support is good. They respond well, and if we send them software that we think is suspicious then they...
Read full review of FireEye Network Security »
CompleteEnd677
General Manager (Corporate Services)
I had an issue. I had a bridge about a year and a half ago. I had to contact McAfee online and they helped me patch...
Read full review of Trellix Endpoint Security »
Anonymous User
IS Manager, Software Engineer at a manufacturing company
I can log into the McAfee portal and get support. We have not had any problem with the support and we have never had...
Read full review of Trellix Endpoint Security »
Daniel Son
System Engineer at a tech vendor
I have direct contact with the support at FireEye.com. It's been helpful and responsive with my cases.
Read full review of FireEye Email Security »
Anonymous User
Cyber Security Consultant at a energy/utilities company
The customer service is good.
Read full review of FireEye Endpoint Security »
Anonymous User
Senior Project Manager at a computer software company
I did not have a chance to interact with the technical support team at McAfee because our local internal IT takes...
Read full review of Trellix Endpoint Security »
Anonymous User
Enterprise Information Security Engineer at a tech services company
Quite unsatisfactory. Sometimes cases will last for weeks without significant progress.
Read full review of Trellix Endpoint Security »
Anonymous User
Director Of Information Technology at a financial services firm
We don't have very good local technical support. The company really needs to build out its ability to support clients...
Read full review of Trellix Endpoint Security »
Anonymous User
Lead Information Technology Specialist at a healthcare company
Customer Service: very good .... Technical Support: Technical support is excellent. We've worked with them a lot over...
Read full review of Trellix Endpoint Security »
Anonymous User
Sr Manager - Information Security & Researcher at a tech services company
The technical support is very responsive and fast. They send an email on the same day of the call.
Read full review of FireEye Email Security »
Anonymous User
User
The solution's technical support is satisfactory, but there are some hiccups. Sometimes it is required to escalate to...
Read full review of Trellix Endpoint Security »
Anonymous User
Security Engineer at Tenece Professional Services
I rate it eight out of 10.
Read full review of FireEye Network Security »
Anonymous User
Delivery Manager at a tech services company
The support is pretty good, we haven't had any problems.
Read full review of FireEye Endpoint Security »
Anonymous User
Security Professional
Customer Service: 10/10 Technical Support: 10/10 (maybe not tier 1 but every one after)
Read full review of Trellix Endpoint Security »
Anonymous User
System Engineer at a comms service provider
The support that we get from McAfee is excellent.
Read full review of Trellix Endpoint Security »
Anonymous User
Infrastructure Specialist at a healthcare company
Customer Service: 8/10 Technical Support: 8/10
Read full review of Trellix Endpoint Security »
Anonymous User
VP - Cyber Security at a manufacturing company
Technical support I would say is average. A lot of times we've gotten standard responses from support. They don't...
Read full review of Trellix Endpoint Security »
Wilfred Mwigio
ITOfficer at U.S. Army Medical Research Unit - Kenya
The tech support was pretty responsive and I believe all my questions were answered within the stated timeline. I...
Read full review of Trellix Endpoint Security »

Review 1 of 30

FlorianBUIS
Infrastructure Administrator at CFA-INSTA
The support is good but we've had some difficult situations because not everyone in support is good when it comes to...
Read full review of WatchGuard Firebox »
Scott Morin
Owner / CEO at Midwest Technology Specialists LLC.
I find that their tech support is excellent. And as a reseller, my relationship with my point of contact is also...
Read full review of WatchGuard Data Loss Prevention »
Mohamed Y Ahmed
Technical & Pre-Sales Manager at GateLock
Technical support for this product is perfect. If you open a ticket with them, even with the slowest SLA, they reply...
Read full review of WatchGuard Firebox »
Mohamed Y Ahmed
Technical & Pre-Sales Manager at GateLock
The support for this solution is very good.
Read full review of WatchGuard AuthPoint »
Amjad Edris
Technical Support Engineer at Netco Security Solutions
Technical support is good.
Read full review of Panda Security Adaptive Defense »
Rick Phillips
IT Manager at IDI Distributors Inc.
Tech support has been good. It's gotten a lot better the past few years; it's very much improved. Twelve years ago it...
Read full review of WatchGuard Firebox »
Minos Pitsillides
IT Director at IT-Flow ltd
The technical support staff is well trained and very skillful, and I find them to be very supportive.
Read full review of Panda Security Adaptive Defense »
Anonymous User
IT Technician at a real estate/law firm
Their support is excellent.
Read full review of WatchGuard Firebox »
Anonymous User
System Administrator at a logistics company
The support is not the best, but it is good enough. Not everyone has the right skills, so make sure to ask them to...
Read full review of WatchGuard XTM [EOL] »
Anonymous User
Support Analyst at a logistics company
Customer Service: 9/10. Technical Support: 9/10.
Read full review of WatchGuard XTM [EOL] »
Jason Lau Quan
Business Development at Lisa Communications Limited
The technical support is good.
Read full review of Panda Security Adaptive Defense »
Roman Laminin
Technical Consultant at Rainbow Security
The technical support is very good. I know only of one company whose tech support is better than WatchGuard's.
Read full review of WatchGuard Firebox »
Anonymous User
CIO at a healthcare company
I was in contact with the WatchGuard technical support three or four times. I was satisfied with them and their...
Read full review of WatchGuard Application Control »
Anonymous User
instructor
The level of technical support is adequate. From a range 1 to 10, I would give them a 8/10 rating.
Read full review of WatchGuard XTM [EOL] »
Anonymous User
Senior Manager IT Security and Infrastructure at a insurance company
Technical support is good. Our level one support in the country is near our office and when we have an issue they...
Read full review of WatchGuard Threat Detection and Response »
Anonymous User
Network & Voice Engineer at a tech services company
Customer Service: I was satisfied, but I need a quick response instead of the given SLA of four hours. Technical...
Read full review of WatchGuard XTM [EOL] »
Joseph Redmond
Woodworker at Creative Woodworking NW
I would rate their technical support very highly. They are very knowledgeable.
Read full review of WatchGuard Firebox »
Anonymous User
IT at a manufacturing company
IN China, the company doesn't really have any presence and so there isn't really technical support we can connect...
Read full review of WatchGuard Gateway AntiVirus »
Hiro Amano
IT Manager at Yamazen Inc
Technical support is really good. That's one of the best parts of this product. With Cisco, you have to transfer all...
Read full review of WatchGuard Firebox »
Anonymous User
Network Administrator at a university
Customer Service: Satisfactory to good. Technical Support: The technical team, so far with WatchGuard OEM has been...
Read full review of WatchGuard XTM [EOL] »
Anonymous User
Project Engineer at a tech services company
Customer Service: It's pretty good. Technical Support: It's very good.
Read full review of WatchGuard XTM [EOL] »
Anonymous User
SAP Specialist Engineer at a import and exporter
Customer Service: It depends on the partner. Technical Support: Tech support is sometimes a little bit slow.
Read full review of WatchGuard XTM [EOL] »
Anonymous User
Network Admin at a manufacturing company
Their support is awesome. I get a solution to my problem within 24 hours, and if they don't have a solution within 24...
Read full review of WatchGuard Firebox »
Reviewer843600
Director of Information Technology at a retailer
For everything that I've dealt with, their technical support has been really great about helping out and helping me...
Read full review of WatchGuard Firebox »
Filip Hajek
Consultant at DNS, a.s.
The technical support is excellent. The technical team knows what they are doing and any request or question we have,...
Read full review of Panda Security Adaptive Defense »
Dominique Den Hartog
Senior Support Engineer at Port-IT B.V.
We have used technical support for WatchGuard many times and overall, we are satisfied with it. They are always...
Read full review of WatchGuard XTM [EOL] »
Manish Nalawade
Owner at it logic
The technical support is good.
Read full review of WatchGuard Secure Wi‑Fi »
Anonymous User
Network Administrator at a retailer
There was an incident, back in the day, where I called for support and the guy sort of brushed me off. It was very...
Read full review of WatchGuard Firebox »
Anonymous User
Account Manager
Customer Service: Excellent, they have incredibly quick response to any questions, and their online customer portal...
Read full review of WatchGuard XTM [EOL] »
RobertMorin
Owner / CEO at Midwest Technology Specialists LLC.
The technical support has been amazing. We're very satisfied with their level of support.
Read full review of WatchGuard Gateway AntiVirus »

Review 1 of 30

Technical Support

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