Compare Tenable vs Trellix

Tenable

Based on 229 reviews.

Trellix

Based on 406 reviews.

Overview

Tenable Network Security is a developer of vulnerability detection systems. Tenable Network Security is an American network security company, co-founded by Ron Gula, Jack Huffard, and Renaud Deraison in 2002.

Information Not Available

Sample Customers

Tenable.io Web Application Scanning

IMDEX

Tenable Cloud Security

Tyler Technologies, Bilfinger, BarkBox, MongoDB, airSlate, Adama, Latch, Cloudinary, Riskified, AppsFlyer, IntelyCare, Aidoc, 42Dot, and more.

Popular Solutions

Tenable Nessus

14 reviews

Tenable Security Center

18 reviews

Tenable Vulnerability Management

20 reviews

Trellix Endpoint Security

20 reviews

Trellix MOVE AntiVirus

15 reviews

Trellix Endpoint Security (ENS)

20 reviews

Top Industries

Educational Organization

23%

Computer Software Company

11%

Financial Services Firm

Government

Educational Organization

31%

Computer Software Company

Financial Services Firm

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Mani Bommisetty
Infrastructure patching Manager at a manufacturing company
I use Tenable Vulnerability Management to scan the network, including servers and endpoints, to identify risks in our...
Read full review of Tenable Vulnerability Management »
OndrejKOVAC
Solution engineer at EXPERTience
The primary use case for Tenable Security Center among my clients is risk-based vulnerability management. It involves...
Read full review of Tenable Security Center »
Jonathan-Pereira
Cyber Security Architect at a comms service provider
I went to a client to deploy Tenable OT based on their mixed network infrastructure, which was not segmented...
Read full review of Tenable OT Security »
Jonathan-Pereira
Cyber Security Architect at a comms service provider
I have at least three use cases. One is for ITDR solutions for threat detection. Another is the vulnerability...
Read full review of Tenable.io Web Application Scanning »
Anonymous User
Director - Information Risk Management at a consultancy
We have three or four use cases. The first is enterprise vulnerability management through continuous scanning. Twice...
Read full review of Tenable SecurityCenter Continuous View [EOL] »

Review 1 of 5

BiswabhanuPanda
Senior technical consultant at Hitachi Systems Micro Clinic
The solution has been in place for quite some time – three or four years. We've renewed it several times, and we...
Read full review of Trellix Network Detection and Response »
CESARCASTRO
Committee of IT Cybersececurity at a energy/utilities company
I use César for our endpoints, our users, and the services from email and web services, back and forth, and also at...
Read full review of Trellix Endpoint Detection and Response (EDR) »
Abdullah Al Hadi
Information Security Engineer at Nhq Distribution Ltd
The primary use case for Trellix Endpoint Security ( /products/trellix-endpoint-security-reviews ) is its...
Read full review of Trellix Endpoint Security »
Ezzard De Lange
Senior Manager Operational Technology and Cyber Security at Eskom Ltd
We use Trellix Active Response primarily for our endpoints, including desktop computers. It monitors all the tools...
Read full review of Trellix Active Response »
Emir Omerika
Senior Security Engineer at Omerika
I used Trellix DLP for Data Loss Prevention (DLP). I have been working with Trellix in general for approximately ten...
Read full review of Trellix DLP »

Review 1 of 5

Customer Service

Renato Jager
CIO at Oakmount
The solution's tech support is not excellent, but it is good enough.
Read full review of Tenable Lumin »
JoaoManso
CIO / IT Consultant at RedShift
Tenable's American technical support is excellent, though the European version is not quite as good as it takes...
Read full review of Tenable Security Center »
Jahanzeb Feroze Khan
Assistant Manager Network Security at Institute of Business Administration, Karachi
The technical support is not very good. We didn't get a good response when we contacted them. We had to go through...
Read full review of Tenable Security Center »
Ali Al-Mahrooqi
Manager at a financial services firm
Technical support for this solution was good. They were responsive.
Read full review of Tenable Nessus »
Yusuf-Hashmi
Sr. Director - Group Head - IT Security (CISO) at Jubilant Organosys Ltd., India, Leading Chemical M
Tenable support is good. I haven't had any issues with the response we get from them.
Read full review of Tenable Lumin »
VictorAkidiva
Security Architect at ModusBox
Technical support has been excellent and provides a lot of support when needed.
Read full review of Tenable Security Center »
Md. Shahriar Hussain
Information Security Analyst at Banglalink
The technical support is good. They offer expensive professional support, but I generally use the website...
Read full review of Tenable Nessus »
AdeelAgha
Team Lead - Cyber Security & Compliance at Al Tuwairqi Group
After deploying Tenable, I spoke with the technical support a maximum of two or three times. They are very...
Read full review of Tenable Vulnerability Management »
Mani Bommisetty
Infrastructure patching Manager at a manufacturing company
Technical support from Tenable is rated six out of ten. It needs improvement in response time and addressing feature...
Read full review of Tenable Vulnerability Management »
Mohamed-Helmy
Chief Information Security Officer at MIDBANK
Tenable technical support needs improvement.
Read full review of Tenable Security Center »
Aaron Melendez
Cybersecurity Analyst / Third-Party Risk Analyst at San Jacinto Community College
I would rate their support ten out of ten.
Read full review of Tenable Vulnerability Management »
Buthainah Al-Balharith
Information Technology Security Engineer at Direct Choice
I haven't contacted the support team yet.
Read full review of Tenable Security Center »
Abul Hasnat Md Sofi Ullah
General Manager - Enterprise & Cyber Security Planning at Robi Axiata Limited
The technical support is good. When we raise the issues to Tenable’s support persons, they respond well.
Read full review of Tenable Security Center »
Sandip Deshmukh
Cyber Security Expert at Birlasoft IndiaLtd.
I'm satisfied with Tenable's technical support.
Read full review of Tenable Security Center »
Anonymous User
Security Specialist at a security firm
Technical support has been good. They respond quite quickly.
Read full review of Tenable Vulnerability Management »
Steven Nkwane
Intake Specialist at Maxtec
One area that they could improve is technical support. Oftentimes, it's not as good as it should be. The turnaround...
Read full review of Tenable Vulnerability Management »
Hatem Langar
Security Administrator at TOPNET
Tenable's technical support is good.
Read full review of Tenable Security Center »
SivaMurali
Senior Cybersecurity Consultant at a tech services company
Customer service and support with Tenable is good. They are knowledgeable and responsive. I would rate their service...
Read full review of Tenable Security Center »
Anonymous User
VP - Risks, Audits & InfoSec at a tech services company
We did reach out to technical support. I think it was just once, but it took them a long time to respond. Maybe it...
Read full review of Tenable Nessus »
Anonymous User
Chief Hacking Officer at a security firm
We haven't had the need to contact technical support.
Read full review of Tenable Nessus »
Ladislav Solc
Managing partner at a tech services company
We communicated via email to solve our issue. The experience was quite good for us.
Read full review of Tenable Nessus »
Mouad BOUKIR
Works at a university
I've never had any interaction with customer support. The solution works very well, and we haven't needed help.
Read full review of Tenable Nessus »
Daniel Durante
Senior Manager at a security firm
The technical support is great. We have called them a few times and they have always helped us.
Read full review of Tenable Nessus »
Anonymous User
Security Specialist at a security firm
Many times, I get some answers that are not suitable information for my query. Thus, I need to escalate our vendors...
Read full review of Tenable Vulnerability Management »
Shay Chouker
CSO at a manufacturing company
I rate the technical support around three to four out of ten. Sometimes, when we had problems, it was hard to get...
Read full review of Tenable Vulnerability Management »
Dhananjay-Naldurgkar
Senior Consultant - Cyber Security Services at a computer software company
Tech support is good. I think we are now partnered with Tenable.
Read full review of Tenable Nessus »
MuhammadBilal4
Sr. Information Security Engineer at Rewterz
Technical support always replies back on Mondays and it depends on the open support cases.
Read full review of Tenable Nessus »
Muhammad NavaidZafar Ansari
Assistant Manager of Information Security at a pharma/biotech company
I can say that I am satisfied with Tenable Nessus' support and customer relations, which is why I'm still with the...
Read full review of Tenable Nessus »
Anonymous User
CISO at a financial services firm
The support team is very good and we are quite happy with them. When we had the trouble with Docker Version 2, they...
Read full review of Tenable Vulnerability Management »
Anonymous User
Information Security Analyst at a tech services company
They are good.
Read full review of Tenable Security Center »

Review 1 of 30

Daniel Durian
Senior Information Security Manager at a real estate/law firm
The tool's partner provides the first level of support. When our engineers are unable to resolve the issues, we send...
Read full review of Trellix ESM »
Shreyansh Sharma
Instrument and Control Engineer at Reliance Industries Ltd
There is room for improvement in the customer service and support.
Read full review of Trellix Endpoint Security (ENS) »
Christian Guillén
Sales Manager at Last call
I rate the technical support a ten out of ten.
Read full review of Trellix Endpoint Detection and Response (EDR) »
Faisal Mian
CTO at ABM Info. tech
Technical support is ineffective. Instead of dealing with the issue head-on, they tell us that the problem at hand...
Read full review of Trellix Endpoint Security »
Shantanu Adsule
Information Technology Infrastructure Engineer at eTelic Inc
I've never had a chance to reach out to technical support. I've only been using the solution for a month and the...
Read full review of Trellix MOVE AntiVirus »
AndyPittas
Head of Network and Security & Department at National Bank of Greece (Cyprus)
The support from McAfee MVISION Endpoint is very good.
Read full review of Trellix Endpoint Security (ENS) »
Yaser_Altwailey
Network Engineer at General Authority OF ZAKAT & TAX
I have experience with technical support for the product. The support offered by the solution is good.
Read full review of Trellix MOVE AntiVirus »
KarimBondok
Cyber security team lead at a financial services firm
The customer service and support are very fast. Trellix’s vendor support is excellent. They have responsive experts...
Read full review of Trellix Helix Connect »
Anonymous User
Project Management Officer at a computer software company
I haven't had any direct experience with technical support. I can't speak to how knowledgeable or responsive they...
Read full review of Trellix MOVE AntiVirus »
Anonymous User
Manager at a tech vendor
I've never directly dealt with McAfee. In the two instances I have had issues, I contacted my own internal technical...
Read full review of Trellix MOVE AntiVirus »
Anonymous User
IT Administrator at a construction company
Customer Service: Customer service responds well. Technical Support: Technical service is also responsive.
Read full review of Trellix Endpoint Security »
Anonymous User
Security Analyst at IT Convergence
The technical support is pretty good for the most part. It is sort of hit or miss. When you call in, they usually are...
Read full review of Trellix Intrusion Prevention System »
Anonymous User
Implementation Engineer at a tech vendor
I have contacted technical support and they were very helpful. They resolved the queries on time.
Read full review of Trellix MOVE AntiVirus »
Archie Scorgie
Information Security Senior Advisor at Eskom Ltd
We handle the first-line support for Trellix Network Detection and Response on our own, performing troubleshooting...
Read full review of Trellix Network Detection and Response »
Ravindra Jadhav
Senior Technical Support Engineer at Hitachi Systems, Ltd.
Trellix's technical support deserves a perfect rating, and I would rate it ten out of ten compared to other...
Read full review of Trellix DLP »
Jorgen Bergstrom
Teamleader 2:nd line Security at Cygate AB
I used the solution's technical support and was satisfied with their responses.
Read full review of Trellix Endpoint Security (ENS) »
Manirama Krishnamoorthy
Director Engineering at MapleLabs
I haven't had any issues with technical support.
Read full review of Trellix MOVE AntiVirus »
Aggry Motlhwa
IT Security Specialist at Commercial Bank of Ethiopia
I've contacted the technical support for McAfee MVISION Endpoint Detection and Response many times. It takes time for...
Read full review of Trellix Endpoint Detection and Response (EDR) »
Aggry Motlhwa
IT Security Specialist at Commercial Bank of Ethiopia
The tech support has been superb. You log a call. Sometimes we are in a different time zone when we log a service...
Read full review of Trellix Endpoint Security »
Anonymous User
Delivery Manager at a tech services company
The support is pretty good, we haven't had any problems.
Read full review of Trellix Endpoint Security (ENS) »
Laeeq Ahmed
IT Security Lead at a tech services company
Tech support is not good. They don't respond to issues in a timely manner. We need to call up the account managers,...
Read full review of Trellix ESM »
Kalidas Mangle
Sr. System Engineer at Zensar Technologies
I rate the technical support a ten out of ten.
Read full review of Trellix Intrusion Prevention System »
Steve Wiles
Technical Support Engineer at a comms service provider
The technical support could improve from McAfee.
Read full review of Trellix ESM »
Daniel Son
System Engineer at a tech vendor
I have direct contact with the support at FireEye.com. It's been helpful and responsive with my cases.
Read full review of Trellix Collaboration Security »
Anonymous User
IT Manager at a tech services company
I've never contacted technical support. I cannot speak to how helpful or responsive they are.
Read full review of Trellix Endpoint Security (ENS) »
Anonymous User
Network Security Engineer
Five out of 10.
Read full review of Trellix Endpoint Security »
Anonymous User
Information Management Specialist at a government
I've never had to contact technical support. Therefore, I cannot speak to how helpful or responsive they would be.
Read full review of Trellix MOVE AntiVirus »
Chandrasekhar Reddy Chennuru
Scientist/Engineer-SG at NRSC
I did not have a problem with the support I received from McAfee MOVE AntiVirus.
Read full review of Trellix MOVE AntiVirus »
David Mueller
Client Engineer at KSB
Technical support is good, and that's an important thing to have. They are very helpful and care about our needs. The...
Read full review of Trellix Endpoint Security »
Anonymous User
Relationship Manager at a financial services firm
I have not contacted technical support.
Read full review of Trellix Endpoint Security »

Review 1 of 30

Technical Support

No Data Available

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