Compare TeamViewer vs Zoom Video Communications

TeamViewer

Based on 145 reviews.

Zoom Video Communications

Based on 234 reviews.

Latest Research

Buyer's Guide

TeamViewer vs. Zoom Workplace Business

September 2026

Zoom Workplace Business vs. TeamViewer

Updated: September 2026

Buyer's Guide

TeamViewer vs. Zoom Workplace Business

September 2026

TeamViewer vs. Zoom Workplace Business

Updated: September 2026

Overview

TeamViewer is a proprietary computer software package for remote control, desktop sharing, online meetings, web conferencing and file transfer between computers. TeamViewer can be used without charge by non-commercial users, and Business, Premium and Corporate versions are available. TeamViewer GmbH was founded in 2005 in Uhingen, Germany. UK-based private equity firm Permira acquired TeamViewer GmbH from Durham, North Carolina-based software developer GFI Software in 2014.

Information Not Available

Sample Customers

TeamViewer

Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross

Zoom Workplace Business

Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies

Popular Solutions

TeamViewer

18 reviews

TeamViewer ONE

1 reviews

TeamViewer Pilot [EOL]

0 reviews

Zoom Workplace Business

28 reviews

Top Industries

Outsourcing Company

11%

Manufacturing Company

10%

Construction Company

Computer Software Company

Outsourcing Company

18%

Construction Company

11%

Financial Services Firm

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Shubham-Agarwal
Manager - Projects at Cognizant
We typically use TeamViewer to connect to the remote desktop because we are using Airflow and Snowflake, so all are...
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Nitesh Ranjan
Senior Software Engineer at a tech vendor
I use TeamViewer Remote Management primarily for remote session purposes in my previous and current organization.
Read full review of TeamViewer ONE »
UdaySiddu
Software Consultant at a tech vendor
We install the software for our customers for purposes of controlling their businesses and resolving technical...
Read full review of TeamViewer Pilot [EOL] »

Review 1 of 3

Yifate Yusuf
Team Lead at GE
Zoom Workplace Business has been our cornerstone to our success as an organization, keeping our team connected across...
Read full review of Zoom Workplace Business »

Review 1 of 1

Customer Service

Tebogo Leshotho
IT Back Office Engineer (Cloud) at Digicall Group
I once reached out, especially when I wanted to find out about TeamViewer Business, especially with the integration...
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MartinPotgieter
Services Manager at Bytes Systems Integration
The support could improve their speed. I rate the support from TeamViewer a three out of ten.
Read full review of TeamViewer »
Ihafidhou Ext
Senior Application Support Consultant at Talentia Software
My experience regarding pricing, setup cost, and licensing for TeamViewer Business is fluid, as the commercial team...
Read full review of TeamViewer »
Stephen Achi
Cyber Security Head at a tech services company
We have received good support from the customer service team although at times we have waited a long time in the queue.
Read full review of TeamViewer »
Kotayba Bouzian
Founder, VP at Digital Age Blog
I've never been in touch with technical support.
Read full review of TeamViewer »
Arun Moolchandani
Human Resources Manager at TP
The customer support is very proactive, dedicated, and supportive 24/7. They are one of the best customer support...
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UdaySiddu
Software Consultant at a tech vendor
The tech support is good, although they have recently made modifications to their licensing model.
Read full review of TeamViewer Pilot [EOL] »
Chinthaka Kannangara
Network System Engineer at VSIS
I've never contacted technical support. I've never had any difficulties with the product. It's practically issue-free.
Read full review of TeamViewer »
Anonymous User
IT Supervisor at a financial services firm
I'm currently using TeamViewer on a daily basis but I never had issues with TeamViewer. Since I'm a senior level IT...
Read full review of TeamViewer »
Anonymous User
IT Manager at Oberoi
I rate the technical support a ten out of ten.
Read full review of TeamViewer ONE »
CharlesORIAKU
Architect at Fayat SA
I have yet to contact technical support.
Read full review of TeamViewer ONE »
Bernhard Brandel
CISO at Katholische Universität Eichstätt-Ingolstadt
I support others. I haven't felt the need to call support myself.
Read full review of TeamViewer »
Anonymous User
Windows Server Administrator
I have not used their technical support.
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Felician (Felix)Farcutiu
Technical Support for Commercial Theater Division at a media company
We never need tech support. We needed it once three years ago. We sent an email and had an answer almost immediately.
Read full review of TeamViewer »
Anonymous User
ROV Technical Superintendent at a energy/utilities company
I haven't used technical support.
Read full review of TeamViewer »
Anonymous User
Account Manager at a tech services company
Technical support is available. They work remotely.
Read full review of TeamViewer ONE »
Anonymous User
Regional IT at a maritime company
Customer Service: I have never ever had to call the TeamViewer customer service hotline because the product is a very...
Read full review of TeamViewer »
Anonymous User
Application Support Engineer at a computer software company
I’ve never been in touch with TeamViewer’s technical support.
Read full review of TeamViewer »
David Oparinde
Managing Director
I have not used technical support.
Read full review of TeamViewer »
Link Porterfield
Founding Member at QPG, Ltd. Co.
I try to go to the TeamViewer forums before contacting their technical support. My interactions with the technical...
Read full review of TeamViewer »
Wai Kok Cheng
Head of Information Security at K2 Baseline Sdn Bhd
We have not faced any issue contacting support.
Read full review of TeamViewer »
ChandanKumar8
IT Manager at Vedan Consultancy
The customer support for TeamViewer is excellent.
Read full review of TeamViewer »
Alexis Alarcón
IT Manager at a non-profit
We did call technical support once and they were very helpful and responsive.
Read full review of TeamViewer ONE »
Erkan Varol
SAP manager at Ankutsan
I've never used technical support from TeamViewer.
Read full review of TeamViewer »
Marios Morfakis
Regional Manager at AKC Enterprise Ltd
I have used the support from TeamViewer. I would rate the support from TeamViewer a five out of five.
Read full review of TeamViewer »
Anonymous User
Senior Manager, Information Technology at a university
I have had no need to contact technical support. We haven't run into any problems and my team hasn't had any issues.
Read full review of TeamViewer ONE »
Anonymous User
Principal Owner at a consultancy
I didn't directly deal with technical support myself. I can't speak to how helpful or responsive they are.
Read full review of TeamViewer ONE »
Anonymous User
Unemployed
Their tech support is really good. They were always very helpful. I would give them a ten out of ten.
Read full review of TeamViewer »
Abdelkader Raway
Works at a financial services firm
I didn't have any problems using TeamViewer to open a support ticket with the vendor. As a result, I can't give you a...
Read full review of TeamViewer ONE »
Anonymous User
Sr. System & Network Engineer at a manufacturing company
The technical support of TeamViewer is excellent. In case we raise an issue, then support is great.
Read full review of TeamViewer »

Review 1 of 30

Sadam Kherisat
Technology Consultant- Networking Services at STS
We have not had occasion to contact technical support.
Read full review of Zoom Workplace Business »
Adam Vizogrod
Account Management Leader at AlgoSec
We've had no issues with Zoom that required us to contact technical support.
Read full review of Zoom Workplace Business »
PraveenKambhampati
Owner at Thought Leaders Management Consulting
I have not needed to contact Zoom's technical support.
Read full review of Zoom Workplace Business »
Ariel Lindenfeld
VP Product at PeerSpot
I don't really use customer support.
Read full review of Zoom Workplace Business »
Wilson Mugo
Student at a university
I don't deal with their customer support.
Read full review of Zoom Workplace Business »
Anonymous User
RPA Operations Manager at a consultancy
I've never used technical support.
Read full review of Zoom Workplace Business »
Shyami Lakshika
Associate Engineer - Network & Security at Connex Information Technologies
I've never contacted Zoom support.
Read full review of Zoom Workplace Business »
Anonymous User
Manager at a comms service provider
I have not faced any technical issues and have not had to contact support.
Read full review of Zoom Workplace Business »
Anonymous User
Regional Manager - Bangladesh at a comms service provider
I have not had occasion to contact tech support.
Read full review of Zoom Workplace Business »
Anonymous User
Program Administrator at a manufacturing company
I have never encountered any issues to contact support.
Read full review of Zoom Workplace Business »
Laura Wooten
Director at a consultancy
I have never reached out directly to their support but have used online resources and community support for...
Read full review of Zoom Workplace Business »
Anonymous User
Business Development Manager at Computer Learning centre
We have never had a reason to contact technical support.
Read full review of Zoom Workplace Business »
Alyssa Lawson
Founder at SMPLX
I had to contact customer service and support a couple of times, but I think there were a couple of times when Zoom...
Read full review of Zoom Workplace Business »
Obert Randi
Student at a university
I have not used the support from Zoom.
Read full review of Zoom Workplace Business »
Rebekah Shields
Strategy & Operations at Allstacks
I've never had to reach out to technical support. I have a background in IT, so my instinct, if I run into issues, is...
Read full review of Zoom Workplace Business »
Cristian-Silva
Virtual network solution Engineer at a tech vendor
I'm from the IT world and can do my own troubleshooting. I've never been in touch with technical support. I cannot...
Read full review of Zoom Workplace Business »
Anonymous User
Research Assistant at a university
I haven't contacted the tool's technical support yet.
Read full review of Zoom Workplace Business »
Anonymous User
Network Security Engineer at a tech services company
I have not needed to contact technical support, I have not had an issue.
Read full review of Zoom Workplace Business »
Anonymous User
Portfolio Manager at a computer software company
I haven't had any issues with technical support.
Read full review of Zoom Workplace Business »
Anonymous User
Public Sector Cloud Services Account Manager at a manufacturing company
I've never had to use tech support for it. It just works.
Read full review of Zoom Workplace Business »
Venus Sosa Iglesias
Student at a university
I have not reached out to customer service to solve anything. When glitches occur, usually someone else is...
Read full review of Zoom Workplace Business »
Anonymous User
Account Executive at a tech vendor
I have not contacted technical support directly. Any issues are addressed with my IT team.
Read full review of Zoom Workplace Business »
Anonymous User
Operating Executive, as an independent consultant at a tech services company
I've never contacted technical support. When we have had connectivity issues, I report them. Every time it didn't...
Read full review of Zoom Workplace Business »
Anonymous User
Sr. Sales Consultant at a tech services company
I've never directly dealt with technical support. I can't speak to how helpful or responsive they would be if you...
Read full review of Zoom Workplace Business »
Anonymous User
Enterprise Network Architect at a tech services company
We've never had to contact technical support, that I'm aware of. They have pretty great online support if users have...
Read full review of Zoom Workplace Business »
Katja B.
Senior Marketing Manager DACH at a tech vendor
I have no experience with customer support for Zoom Workplace Business as I am not in contact with them.
Read full review of Zoom Workplace Business »
Anonymous User
OEM Medical & Defense Business Manager at a computer software company
I haven't had any issues with the product. Therefore, I've never spoken with technical support. I cannot comment on...
Read full review of Zoom Workplace Business »
STEVEN JAMAL
Enterprise Engineer at Computech Limited
I haven't needed technical support because it was easy for me to navigate through and find what I was looking for. It...
Read full review of Zoom Workplace Business »
Anonymous User
Cyber Security Consultant at a consultancy
I have never contacted their support team.
Read full review of Zoom Workplace Business »
Ajesh Kumar P.T.
Specialist at CSS Corp
We have not had to contact technical support. Also, I have seen a lot of training links sent out from Zoom to help...
Read full review of Zoom Workplace Business »

Review 1 of 30

Technical Support

No Data Available

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