Compare SonicWall vs Zyxel

SonicWall

Based on 272 reviews.

Zyxel

Based on 4 reviews.

Sample Customers

SonicWall SMA

UnitedStack, Newport City Homes, Faith Lutheran College Redlands, PRIME aerostructures GmbH, Celtic Manor Resort

Popular Solutions

SonicWall NSa

14 reviews

SonicWall TZ

11 reviews

SonicWall SMA

2 reviews

Zyxel Unified Security Gateway

2 reviews

Top Industries

Computer Software Company

14%

Comms Service Provider

Manufacturing Company

Educational Organization

Comms Service Provider

24%

Computer Software Company

15%

Outsourcing Company

Retailer

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Winsley De Oliveira
Owner at ANOC
I have experience with SonicWall NSSP Firewall, having dealt with NSA firewalls throughout the last 30 years. We're...
Read full review of SonicWall NSSP »
Rich Darress
Chief Operating Officer at Darress Tech
Getting to local resources on a customer's network is my main use case with SonicWall Netextender or SonicWall...
Read full review of SonicWall Netextender »
Swapnil Kulkarni
System Administrator at Ador Powertron Ltd.
I am using SonicWall Email Security as a company security device to secure my network.
Read full review of SonicWall Email Security »
Winsley De Oliveira
Owner at ANOC
I have been using the SonicWall Global VPN Client for thirty years. We have a company here in Brazil that has...
Read full review of SonicWall Global VPN Client »
Hesdi Triantono
Product Manager at wahana piranti teknologi
The solution is used primarily in hospitality, specifically hotels, and manufacturing sectors. Approximately 70% of...
Read full review of SonicWall Capture Client »

Review 1 of 5

Anonymous User
System Admin at a educational organization
I use the solution in my company for blocking websites and malware filtering.
Read full review of Zyxel Unified Security Gateway »

Review 1 of 1

Customer Service

Amjad Edris
Technical Support Engineer at Netco Security Solutions
SonicWall's technical support is very responsive and helpful whenever we need support from them.
Read full review of SonicWall NSa »
Rich Hoult
President at Vector One IT Solutions
The technical support is good. However, there is a language barrier because their support is based out of India and...
Read full review of SonicWall TZ »
Nakul Chopra
Owner at IT Solution
SonicWall NSa has good technical support, so support-wise, I'm giving it a ten out of ten.
Read full review of SonicWall NSa »
Jasmit Singh Juneja
CEO & Technology Specialist at Karman Infotech Private Limited
The technical support team is more prompt and responsive than other vendors.
Read full review of SonicWall SonicWave Access Points »
Winsley De Oliveira
Owner at ANOC
Whenever I asked for SonicWall support, I had great support, technical references, and the solution.
Read full review of SonicWall SonicWave Access Points »
Rich Darress
Chief Operating Officer at Darress Tech
The tool's support is phenomenal. When I open a ticket online, I can immediately call their toll-free number for...
Read full review of SonicWall Mobile Connect »
Pawel Najsarek
Technical Support Engineer at Ingram Micro Sp. z o.o.
Technical support is good.
Read full review of SonicWall SMA »
Sumesh Panikkar
Senior IT Infrastructure Engineer at Khansaheb
The technical support team is very good. We can contact the team by phone or email.
Read full review of SonicWall NSv »
Fansa Kusuma
Network Security Engineer at PT Wahana Piranti Teknologi
My rating for the technical support and knowledge base for SonicWall Capture Client is five out of five because even...
Read full review of SonicWall Capture Client »
MuraliGovindarajan
Senior Manager at a insurance company
Since we have the local partner, technical support is fine. Whenever we open a case, we are supported well (both from...
Read full review of SonicWall Capture Advanced Threat Protection »
Anonymous User
IT Infrastucture - Cloud Admin at Primary S.A.
Customer Service: We use our Dell Partner who are slow, but efficient. Technical Support: Our Dell partner have great...
Read full review of SonicWall NSa »
RamaswamyK
M. I. S. Manager at Ruby Mills Ltd
I have contacted their technical support, and I have received good support.
Read full review of SonicWall NSa »
Juan Larragueta
General Manager at Antea Consulting
For the SMV market, it's very nice support. We have no complaints. We're happy with the service they provide,...
Read full review of SonicWall TZ »
Roy Haddad
Director at FOXMINDS Solutions LLC
The technical support is excellent.
Read full review of SonicWall TZ »
Anonymous User
Technologist at Digifabshop (Hudson, NY)
Their technical support is excellent.
Read full review of SonicWall TZ »
Khaled Elbendary
General Manager at sysguard
The technical support is very good.
Read full review of SonicWall TZ »
Kelly Sietmann
Senior Manager Information Technology Infrastructure at a wholesaler/distributor
The technical support is great.
Read full review of SonicWall NSa »
Munjal Bhalgama
Owner at IT CARE
We are very much happy with the support. We do not often need technical support, but it is available from the local...
Read full review of SonicWall TZ »
Jay Barwick
President at River Mill Data Management, LLC
The lack of knowledge and failure to listen led to dramatically increased call time. Not much ever got resolved.
Read full review of SonicWall Netextender »
Odimas Nascimento
Diretor Comercial at a retailer
Their technical support is very good. I also like its documentation, which is easy to access.
Read full review of SonicWall TZ »
Antonio Galvao
CIO at ENGEREDE SOLUÇÕES EM TI
They have a good technical support. I have no problem with them.
Read full review of SonicWall TZ »
Art Leiby
President at The lerepco Group
Technical support used to be very good and now we are dealing with long response times. On a scale of one to ten...
Read full review of SonicWall NSa »
ShreedeepKhandalkar
Presales Consultant at a tech vendor
Technical support was good. The response time and quality were satisfactory.
Read full review of SonicWall NSa »
SandeepKumar13
IT Manager at a legal firm
Sometimes support is delayed, and sometimes we get items resolved within hours. Overall, it is okay. Overall it is...
Read full review of SonicWall TZ »
Anonymous User
Systems network admin at a educational organization
We've been in touch with technical support, ad currently, we find them to be below average in their support...
Read full review of SonicWall NSa »
ArunM4
Creative Head/Director at a marketing services firm
Tech support is knowledgeable when it comes to clarifying a technical issue.
Read full review of SonicWall TZ »
Pierre Robert
System Administrator at RBDigital
I never had to call their technical support for NetExtender. In general, like every firewall company, it depends on...
Read full review of SonicWall Netextender »
Anonymous User
Information Technology Network Support Specialist at a hospitality company
I've had good experience with technical support.
Read full review of SonicWall TZ »
Eric Barba
Senior Systems Analyst at a construction company
We don't use the technical support very often, but the last call I had with them, everything was resolved within the...
Read full review of SonicWall TZ »
Anonymous User
Channel Account Manager at a tech services company
I have had little need for technical support. When I did contact them, the support from SonicWall was excellent. I...
Read full review of SonicWall NSa »

Review 1 of 30

Alexander Azikov
It Manager at Diamond Braces
I do not have a lot of experience with technical support. On one occasion, I submitted a request about a problem that...
Read full review of Zyxel Unified Security Gateway »
Marco De Vries
System Administrator at a financial services firm
The support was really bad. I've had support from them and it took me over three months to get one thing resolved. In...
Read full review of Zyxel Unified Security Gateway »
Anonymous User
Sales and technical consultant at a manufacturing company
I have no reason to complain about the technical support from Zyxel Unified Security Gateway.
Read full review of Zyxel Unified Security Gateway »
Anonymous User
System Admin at a educational organization
The vendor provides technical support for the product. In my company, we have a technical team of three members who...
Read full review of Zyxel Unified Security Gateway »

Review 1 of 4

Technical Support

No Data Available

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