Compare SonicWall vs Zyxel

SonicWall

Based on 292 reviews.

Zyxel

Based on 4 reviews.

Sample Customers

SonicWall SMA

UnitedStack, Newport City Homes, Faith Lutheran College Redlands, PRIME aerostructures GmbH, Celtic Manor Resort

Popular Solutions

SonicWall NSa

14 reviews

SonicWall TZ

11 reviews

SonicWall NSv

20 reviews

Zyxel Unified Security Gateway

2 reviews

Top Industries

Computer Software Company

12%

Comms Service Provider

Manufacturing Company

Educational Organization

Comms Service Provider

24%

Computer Software Company

12%

Outsourcing Company

Media Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Kallamuddin Ansari
Cyber Security Consultant at a security firm
My main use case for SonicWall Cloud Secure Edge (CSE) is for remote and hybrid work access, specifically for Zero...
Read full review of SonicWall Cloud Secure Edge (CSE) »
SyedTaha
Head of IT and Information Security at a construction company
The solution is used to detect intrusion, web filtering, and network monitoring.
Read full review of SonicWall NSSP »
Mahendra Basera
Manager IT Infra at a financial services firm
We have SonicWall NSa models including NSA 2600, NSA 3600, and 6600 firewalls in our environment.We have used the...
Read full review of SonicWall NSa »
Hesdi Triantono
Product Manager at a tech services company
The solution is used primarily in hospitality, specifically hotels, and manufacturing sectors. Approximately 70% of...
Read full review of SonicWall Capture Client »
Samodthemiya Gamage
Senior Cybersecurity Analyst at a tech company
I usually use SonicWall NSv for the primary security perspective, including hybrid and multi-cloud security gateway,...
Read full review of SonicWall NSv »

Review 1 of 5

Anonymous User
System Admin at a educational organization
I use the solution in my company for blocking websites and malware filtering.
Read full review of Zyxel Unified Security Gateway »

Review 1 of 1

Customer Service

ArunKumar1
IT Administrator at a healthcare company
The support from SonicWall Email Security is excellent. I rate support from SonicWall Email Security a four out of five.
Read full review of SonicWall Email Security »
Suman Meena
Information Technology Manager at a consultancy
The technical support for SonicWall NSa is a two on a scale of one to ten. It isn't good because SonicWall support...
Read full review of SonicWall NSa »
Sahil Darji
Network Security Engineer at a wholesaler/distributor
Technical support is very good.
Read full review of SonicWall TZ »
RajeshKumar20
Senior Engineer at a computer software company
The solution’s technical support is good.
Read full review of SonicWall NSv »
Alan O'Kelly
Manager, Business Operations & Senior Project Manager at a construction company
The customer support for SonicWall NSv is good.
Read full review of SonicWall NSv »
Pawel Najsarek
Technical Support Engineer at a tech services company
Technical support is good.
Read full review of SonicWall SMA »
Karan Vetri
Technical Associate at a comms service provider
The technical support is excellent. They provide immediate responses and efficient problem resolution through remote...
Read full review of SonicWall TZ »
Robbie Dunn
Senior Escalation Engineer at a tech services company
Customer support from SonicWall could see some improvement. With the number of items that SonicWall has going on at...
Read full review of SonicWall NSv »
GirdharMishra
Program Manager at a tech services company
Technical support is good. There is no need for improvement.
Read full review of SonicWall TZ »
Narender Reddy
IT Manager at a outsourcing company
The solution's technical support team has always answered us whenever we have raised a query.
Read full review of SonicWall Web Application Firewall [EOL] »
Mayur_Patel
Chief Commercial Officer at a healthcare company
I am very grateful for the support.
Read full review of SonicWall NSa »
Vijay Mohan
Senior Manager INFOSEC AND Risk ASSESSMENT Engineering at a tech services company
The customer service and support are excellent. It is 24/7, and we have a support center in India.
Read full review of SonicWall NSa »
Bart Flores Jr
System Specialist at a tech consulting company
I provide support for the SonicWave Access Points.
Read full review of SonicWall SonicWave Access Points »
Amjad Edris
Technical Support Engineer at a security firm
SonicWall's technical support is very responsive and helpful whenever we need support from them.
Read full review of SonicWall NSa »
Rich Hoult
President at a tech services company
The technical support is good. However, there is a language barrier because their support is based out of India and...
Read full review of SonicWall TZ »
Anonymous User
Manager at a manufacturing company
Tech support is okay, but the product needs much improvement.
Read full review of SonicWall NSa »
Flavio Soares
Senior Systems Administrator at a manufacturing company
The technical support is great. I've never had an issue where I've needed to wait more than a few minutes for them to...
Read full review of SonicWall NSa »
Anonymous User
IT Manager at a retailer
I contacted technical support for issues related to firmware operations. Support is the best so I rate them a nine...
Read full review of SonicWall NSa »
Anonymous User
Vice President & Chief Information Officer at a aerospace/defense firm
While the product is fine, I find that there is no support. We purchased a license renewal and have not been able to...
Read full review of SonicWall TZ »
Barry Arendt
Owner at a tech services company
The support at SonicWall is wonderful; if you run into a bind, they're able to help you. I would rate their support a...
Read full review of SonicWall SMA »
Anonymous User
Network Consulting Engineer
Customer Service: Service is great. Technical Support: Service is great.
Read full review of SonicWall TZ »
ArunM4
Creative Head/Director at a marketing services firm
Tech support is knowledgeable when it comes to clarifying a technical issue.
Read full review of SonicWall TZ »
Anonymous User
Director of Pre-sales, training and development.
Customer Service: It's good. Technical Support: It's medium.
Read full review of SonicWall TZ »
Anonymous User
Co Owner and Managing Director at R3INVENTATE GROUP sprl at a tech services company
Customer Service: 6/10 - they are not providing the same support level as before. Technical Support: I haven't used...
Read full review of SonicWall TZ »
Anonymous User
Director of IT at a consultancy
I had to call support when one of my VPNs was failing. The VPN tunnel between two sites wouldn't stay up and they had...
Read full review of SonicWall NSa »
Hamza_Farhan
Professioan Services Engineer at a tech vendor
Customer Service: The hold time is very long, and they need to hire more people to handle the huge number of incoming...
Read full review of SonicWall TZ »
Abhay-Pirapgol
Executive Director - IT at a tech services company
We've been very satisfied with technical support. They are very supportive and their advice is very good.
Read full review of SonicWall SMA »
Anonymous User
General Consul of Japan
We have very good IT consultants who provide technical support.
Read full review of SonicWall SMA »
Anonymous User
Integration Engineer at a non-profit
We haven't used it. We've had to go outside and get technical support through a third party.
Read full review of SonicWall TZ »
Anonymous User
President at a tech services company
SonicWall has exceptional tech support. I would rate checkpoint support best, SonicWall next, and Fortinet would be...
Read full review of SonicWall NSa »

Review 1 of 30

Alexander Azikov
It Manager at a healthcare company
I do not have a lot of experience with technical support. On one occasion, I submitted a request about a problem that...
Read full review of Zyxel Unified Security Gateway »
Marco De Vries
System Administrator at a financial services firm
The support was really bad. I've had support from them and it took me over three months to get one thing resolved. In...
Read full review of Zyxel Unified Security Gateway »
Anonymous User
Sales and technical consultant at a manufacturing company
I have no reason to complain about the technical support from Zyxel Unified Security Gateway.
Read full review of Zyxel Unified Security Gateway »
Anonymous User
System Admin at a educational organization
The vendor provides technical support for the product. In my company, we have a technical team of three members who...
Read full review of Zyxel Unified Security Gateway »

Review 1 of 4

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.