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SolarWinds vs Zendesk

Unbiased reviews from our professional community. A complete perspective on vendors based on user input.
SolarWinds
Based on 219 reviews.
Zendesk
Based on 61 reviews.
Latest Research
Zendesk Guide vs. SolarWinds Web Help Desk
Updated: January 2022
SolarWinds Web Help Desk vs. Zendesk Guide
Updated: January 2022
Overview
SolarWinds Inc. develops enterprise information technology infrastructure management software for IT professionals. In 2007, SolarWinds raised funding from Austin Ventures, Bain Capital and Insight Venture Partners. SolarWinds completed its initial public offering of $112.5 million in 2009. In 2012, SolarWinds' total revenue reached $269 million. In June 2014, the company purchased the Swedish web-monitoring company Pingdom.
Information Not Available
Sample Customers
SolarWinds Web Help Desk
Instacart
Zendesk Guide
Shopify, Adroll, Redfin, Moo, Foursquare, Modcloth, We Pay, Republic Wireless, Wharton Univeristy of Pennnsylvania
Zendesk Support
Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber
Popular Solutions
Top Industries
Computer Software Company
26%
Comms Service Provider
21%
Government
9%
Financial Services Firm
5%
Computer Software Company
29%
Comms Service Provider
22%
Government
7%
Insurance Company
4%
Quotes From Member Reviews
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Most Helpful Reviews
Review 1 of 5
Review 1 of 3
Customer Service
Review 1 of 30
Review 1 of 30
Technical Support
No Data Available
No Data Available
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