Compare Sisense vs Zendesk

Sisense

Based on 49 reviews.

Zendesk

Based on 83 reviews.

Latest Research

Buyer's Guide

Sisense vs. Zendesk

November 2026

Zendesk vs. Sisense

Updated: November 2026

Buyer's Guide

Sisense vs. Zendesk

November 2026

Sisense vs. Zendesk

Updated: November 2026

Sample Customers

Sisense

Ebay, WIX, Wave Accounting, ESPN.com, Magellan Luxury Hotel, Paylogic, Sony, Merck, EDA, One Hour Translation, NASA, Plastic Jungle, Philips, Yahoo

Zendesk

Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber

Popular Solutions

9 reviews

12 reviews

0 reviews

2 reviews

Top Industries

Outsourcing Company

12%

Construction Company

12%

Financial Services Firm

10%

Comms Service Provider

10%

Outsourcing Company

12%

Construction Company

Manufacturing Company

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

AmandaSanchez
Consultant and Startup Founder at AimHi Enterprises
I have not used Zendesk for a few years now, but when I did at TOPs Software, I used it for four years to set up...
Read full review of Zendesk »
Jairo Vega
Technical Support Engineer/ QA at a computer software company
We tried to implement a 24/7 kind of global support with Zendesk, so we enabled Talk and enabled chat and ticketing,...
Read full review of Zendesk Messaging »
Anonymous User
VP Marketing

Read full review of BIME Analytics [EOL] »

Review 1 of 3

Customer Service

Vishal Halbe
System Integration Specialist at a non-profit
Customer support is good enough.
Read full review of Sisense »
Asadikram Ram
Data Engineer at a tech vendor
I have not reached out to customer support frequently, only two or three times, and I found them really useful and...
Read full review of Sisense »
Gemipas Micah
Lead Software Engineer at Ernst & Young
Sisense customer support is proactive and responsive.
Read full review of Sisense »
Brad Dyke
DSRE Director Of Dev Ops/Operations (Management Executive) at a outsourcing company
I find customer support for Sisense to be good. I would rate customer support an eight on a scale of one to ten.
Read full review of Sisense »
Sridhar Adduri
Business Intelligence Specialist at University of Central Missouri
The solution's technical support team is good.
Read full review of Sisense »
Wiboon Thabsuwan
Senior Consultant at IMD Company Limited
The solution's technical support is good. I rate the technical support a nine out of ten.
Read full review of Sisense »
FernandoMorote
Senior Software Engineer/BI Data Analyst at a analyst firm
They have a very good customer support team. We have biweekly meetings with them and they are very helpful.
Read full review of Sisense »
Wiboon Thabsuwan
Senior Consultant at IMD Company Limited
Technical support at Sisense is good.
Read full review of Sisense »
Anonymous User
Director of Commercial Solutions
Customer Service: Exceptional. The pre-sales support was outstanding - the team was patient, generous, and highly...
Read full review of Sisense »
Anonymous User
Project Manager at a tech services company
The customer support is good. We typically get responses within 24 hours.
Read full review of Sisense »
Anonymous User
Director, Business Operations at a university
Technical support is very responsive and helpful in providing links to various solutions to problems and questions...
Read full review of Sisense »
Anonymous User
Data Scientist at a computer software company
The customer support was good; they usually responded fast, but sometimes it was challenging because our use case was...
Read full review of Sisense »
Anonymous User
Business Analyst at a media company
I’d like to highlight the good and quick support, which always tries to find a custom solution for any issues either...
Read full review of Sisense »
Anonymous User
Senior IT Project Manager at a government
Customer Service: The Sisense customer service group is fabulous. They answer all our questions and respond to our...
Read full review of Sisense »
Francois Van Vuuren
Senior Director, Clinical Data Systems & Programming at a consultancy
Customer support is very good. I rate the customer support a 10 because they are very good.
Read full review of Sisense »
Chris Grimsley
Business Intelligence Manager at a tech services company
Support is very responsive and clearly one of the strengths of Sisense. I have always received a fast response and...
Read full review of Sisense »
Jason Berman
Business Intelligence & Reporting Manager at a tech vendor
During the process, I had a fully dedicated resource on my team, and I engaged with them twice a week. The support...
Read full review of Sisense »
Anonymous User
Product Owner of Business Intelligence at a computer software company
Customer Service: Excellent. I am confident I will receive a response within the same day and usually much sooner...
Read full review of Sisense »
Anonymous User
Staff Business Data Analyst/ Business Data Manager
Customer Service: Very good. Technical Support: Very good.
Read full review of Sisense »
Anonymous User
Vice President of Information Technology at a manufacturing company
We have used the Technical Support resources on 3 or 4 occasions during the implementation and the group is very...
Read full review of Sisense »
Anonymous User
Techno-Functional Consultant at a tech consulting company
Customer Service: Satisfactory, with opportunity to improve. Some issues are speedily handled, however, others take...
Read full review of Sisense »
Anonymous User
Senior Data Architect at a marketing services firm
The customer service provided by Sisense is excellent. It's clear that the company is invested in their clients...
Read full review of Sisense »
Anonymous User
Senior Manager of IT at a retailer
Customer Service: Customer service has been excellent. Technical Support: Technical support is very good. The rapid...
Read full review of Sisense »
Anonymous User
Director of Information Systems at a logistics company
Customer Service: Excellent customer service both pre-sales and post. Technical Support: Technical support has been...
Read full review of Sisense »
Anonymous User
Manager, Advancement Information Services at NC State University
Customer Service: Customer service is very good and responsive. Technical Support: Technical support is good.
Read full review of Sisense »
Anonymous User
Network & Systems Administrator at a non-tech company
I rate technical support extremely high. They put a lot of effort into support; guys even write plugins to enhance...
Read full review of Sisense »
Anonymous User
Infrastructure Expert at a tech services company
From what little I had to talk to SiSense, their CS department was top notch and had an answer for any question I...
Read full review of Sisense »
Anonymous User
Section Editor: Print Software at a printing company
The sales experience was a real differentiation for Sisense. The customer service has been awesome so far, granted we...
Read full review of Sisense »

Review 1 of 28

ManishArora
Vice President at Zix
We have had no issues with technical support so far.
Read full review of Zendesk Messaging »
Jairo Vega
Technical Support Engineer/ QA at a computer software company
I'd say a nine for the support from Zendesk when considering the platform overall. My experience with Zendesk...
Read full review of Zendesk Messaging »
AmandaSanchez
Consultant and Startup Founder at AimHi Enterprises
We loved being able to track everything about tickets, including their open times and notifications for users...
Read full review of Zendesk »
Ahmed Nassar
Sr. Atlassian Consultant at Spectrum Group
The support team is time-consuming, and they don't find the answer to our problem. Because if you are doing your job...
Read full review of Zendesk »
Dimitri Cooper
Project Manager III at City of Union City Government
Customer support with Zendesk has always been top-tier. The few times we have had to reach out, the customer service...
Read full review of Zendesk »
Jairo Vega
Technical Support Engineer/ QA at a computer software company
My experience with Zendesk's customer support has not been positive. When I open a ticket for a bug, it often does...
Read full review of Zendesk »
Anonymous User
Chief Solutions Officer at Treehouse Technology Group
BIME has been very responsive thus far and we have been sending in features requests that we would like to see...
Read full review of BIME Analytics [EOL] »
Anonymous User
Subject Matter Expert at a tech services company
It's excellent.
Read full review of Zendesk »
Anonymous User
Application Support Specialist at a construction company
Customer Service: I never had to call customer service. That was done by the admin person. Technical Support: I...
Read full review of Zendesk »
Anonymous User
Operations Intelligence at a transportation company
Customer Service: Never talk to them, we talk to our global IT. Technical Support: Never talk to them, we talk to our...
Read full review of Zendesk »
Anonymous User
IT Support Technician at a consultancy
We have had excellent response time from Zendesk and issues are usually fixed quickly.
Read full review of Zendesk »
Anonymous User
VManager, Product Catalog, Quality Control & Customer Service at a retailer
Good. I really wish they had a chat feature - like Olark for example. But I guess it makes sense. Olark is chat...
Read full review of Zendesk »
Anonymous User
Marketplace Integrity Specialist at a comms service provider
Customer Service: Zendesk has great customer service and there are rarely technical issues. Technical Support: I have...
Read full review of Zendesk »
Anonymous User
IT Specialist at a non-profit
Customer Service: 6/10 – usually helpful but sometimes very slow. Technical Support: 6/10 – usually helpful but...
Read full review of Zendesk »
Anonymous User
Client Support Manager – Night Shift at a marketing services firm
Pretty fast, the first-tier agents will sort your tickets within one to two hours.
Read full review of Zendesk »
Anonymous User
Operations Manager at a recruiting/HR firm
Customer Service: Customer Service is non existent. Technical Support: I would give it a 4/10. They have a bar on the...
Read full review of BIME Analytics [EOL] »
Anonymous User
Sr Director of Channel Sales and Customer Service at a tech services company
Service and Support are excellent. Whilst the knowledge base leaves a lot to be desired and the push to use the...
Read full review of Zendesk »
Filipe Abreu
Junior system analyst at Wevt clous
I have never had to interact with Zendesk's support team.
Read full review of Zendesk »
Anonymous User
Sales and Data Analyst at a tech services company
8.5/10 - They have a chat feature to answer questions while the user is working on the BIME platform. They respond in...
Read full review of BIME Analytics [EOL] »
Anonymous User
Staff Technical Writer at Netradyne
I have been in contact with Zendesk support. They have different levels with different levels of support. We are an...
Read full review of Zendesk »
Anonymous User
Application Support Specialist at a construction company
I personally never had to call Zendesk for tech support or customer service. That was funneled through a different...
Read full review of Zendesk »
Anonymous User
Google Apps deployment Specialist and Support Manager at a tech services company
Zendesk tech support is done via a forum, but the knowledge base contains most of the technical knowledge.
Read full review of Zendesk »
Anonymous User
EMEA Junior Tracking & Analytics Specialist at a computer software company
BIME support was fantastic, very competent and useful.
Read full review of BIME Analytics [EOL] »
Anonymous User
Head of Customer Service at a hospitality company
Customer Service: Mainly it's been good. Technical Support: Mainly it's been good.
Read full review of Zendesk »
Anonymous User
HR Source Specialist at a computer software company
Customer Service: I have never had to contact customer service in regards to Zendesk, which I would say that's a good...
Read full review of Zendesk »
Anonymous User
Risk Analyst at a financial services firm
10/10 as they are prompt, courteous, and is available 24/7 via a wide array of channels. Zendesk's team was really...
Read full review of Zendesk »
Anonymous User
Helpdesk Technician at a tech services company
Their support group is very kind and responsive. It is one of the better technical teams I’ve had the pleasure of...
Read full review of Zendesk »
Anonymous User
Account Coordinator at a tech vendor
Customer Service: I believe the company had a trial period with SalesForce, but switched to Zendesk because of the...
Read full review of Zendesk »
Anonymous User
Team Lead - CSM Nordics at a marketing services firm
It is rarely needed.
Read full review of Zendesk »
Anonymous User
Customer Support/Retail Division at a consumer goods company
The level of technical support is very good and they are very helpful.
Read full review of Zendesk »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.