Compare Sisense vs Splunk

Sisense

Based on 46 reviews.

Splunk

Based on 1044 reviews.

Sample Customers

Sisense

Ebay, WIX, Wave Accounting, ESPN.com, Magellan Luxury Hotel, Paylogic, Sony, Merck, EDA, One Hour Translation, NASA, Plastic Jungle, Philips, Yahoo

Splunk Cloud Platform

Mindtouch

Popular Solutions

Sisense

7 reviews

Splunk Enterprise Security

146 reviews

Splunk AppDynamics

38 reviews

Splunk Cloud Platform

50 reviews

Top Industries

Financial Services Firm

11%

Construction Company

Comms Service Provider

Manufacturing Company

Financial Services Firm

14%

Manufacturing Company

Computer Software Company

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Caramel Moana
Senior Business Analyst at Target
My main use case for Sisense in my organization is business intelligence, as it helps us with complex data from...
Read full review of Sisense »

Review 1 of 1

Sathis-Kumar
Senior Manager at Bank of America
Splunk Enterprise Security is mainly used for enterprise defense like cybersecurity threat detection. We have SOAR...
Read full review of Splunk Enterprise Security »
Shamim Alsharif
Performance Test Engineer at TANIM CONSULTING, LLC
We use real-time application monitoring for financial applications, basically API testing. Our software runs on Red...
Read full review of Splunk AppDynamics »
Taiwo Ige
IT Operations Engineer at ABC Supply Co. Inc.
My primary use cases for Splunk Observability Cloud include alerting the business and the integrations app team,...
Read full review of Splunk Observability Cloud »
Anonymous User
Partner Account Manager at a wholesaler/distributor
Splunk Cloud Platform is my main use case, which we sell to our channel partners within the channel community that...
Read full review of Splunk Cloud Platform »
Shiboo Suren
Manager cybersecurity at Hexion Inc.
I work with Splunk SOAR as well. We mostly use it for phishing-related use cases, brute force-related use cases, and...
Read full review of Splunk SOAR »

Review 1 of 5

Customer Service

FernandoMorote
Senior Software Engineer/BI Data Analyst at a analyst firm
They have a very good customer support team. We have biweekly meetings with them and they are very helpful.
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Wiboon Thabsuwan
Senior Consultant at IMD Company Limited
Technical support at Sisense is good.
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Vishal Halbe
System Integration Specialist at a non-profit
Customer support is good enough.
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Gemipas Micah
Lead Software Engineer at Ernst & Young
Sisense customer support is proactive and responsive.
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Wiboon Thabsuwan
Senior Consultant at IMD Company Limited
The solution's technical support is good. I rate the technical support a nine out of ten.
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Sridhar Adduri
Business Intelligence Specialist at University of Central Missouri
The solution's technical support team is good.
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Caramel Moana
Senior Business Analyst at Target
I also want to mention that the technical support has been great, and the onboarding process has been...
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Anonymous User
Infrastructure Expert at a tech services company
From what little I had to talk to SiSense, their CS department was top notch and had an answer for any question I...
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Anonymous User
Senior Data Architect at a marketing services firm
The customer service provided by Sisense is excellent. It's clear that the company is invested in their clients...
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Anonymous User
Project Manager at a tech services company
The customer support is good. We typically get responses within 24 hours.
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Anonymous User
Senior Manager of IT at a retailer
Customer Service: Customer service has been excellent. Technical Support: Technical support is very good. The rapid...
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Anonymous User
Vice President of Information Technology at a manufacturing company
We have used the Technical Support resources on 3 or 4 occasions during the implementation and the group is very...
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Jason Berman
Business Intelligence & Reporting Manager at a tech vendor
During the process, I had a fully dedicated resource on my team, and I engaged with them twice a week. The support...
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Anonymous User
Manager, Advancement Information Services at NC State University
Customer Service: Customer service is very good and responsive. Technical Support: Technical support is good.
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Anonymous User
Business Analyst at a media company
I’d like to highlight the good and quick support, which always tries to find a custom solution for any issues either...
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Anonymous User
Director of Information Systems at a logistics company
Customer Service: Excellent customer service both pre-sales and post. Technical Support: Technical support has been...
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Anonymous User
Techno-Functional Consultant at a tech consulting company
Customer Service: Satisfactory, with opportunity to improve. Some issues are speedily handled, however, others take...
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Anonymous User
Staff Business Data Analyst/ Business Data Manager
Customer Service: Very good. Technical Support: Very good.
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Anonymous User
Network & Systems Administrator at a non-tech company
I rate technical support extremely high. They put a lot of effort into support; guys even write plugins to enhance...
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Chris Grimsley
Business Intelligence Manager at a tech services company
Support is very responsive and clearly one of the strengths of Sisense. I have always received a fast response and...
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Anonymous User
Director, Business Operations at a university
Technical support is very responsive and helpful in providing links to various solutions to problems and questions...
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Anonymous User
Product Owner of Business Intelligence at a computer software company
Customer Service: Excellent. I am confident I will receive a response within the same day and usually much sooner...
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Anonymous User
Senior IT Project Manager at a government
Customer Service: The Sisense customer service group is fabulous. They answer all our questions and respond to our...
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Anonymous User
Section Editor: Print Software at a printing company
The sales experience was a real differentiation for Sisense. The customer service has been awesome so far, granted we...
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Anonymous User
Director of Commercial Solutions
Customer Service: Exceptional. The pre-sales support was outstanding - the team was patient, generous, and highly...
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Review 1 of 25

Muhammad Reza Aisyi
Security Consultant at ITSEC Asia
We sometimes communicate with Splunk's technical support, but it is not often, especially regarding technical issues....
Read full review of Splunk Enterprise Platform »
Sneha Golhar
Senior Engineer at Wipro Limited
The support team is supportive and quick to respond. Splunk offers Platinum, Gold, and Silver support. With the...
Read full review of Splunk Enterprise Security »
SAURABHYADAV4
Consultant at HCL Technologies
I rate Splunk support 8 out of 10. They're good, but I think there is room to improve because Splunk is the market...
Read full review of Splunk Enterprise Security »
CosmeCardoso
Senior Software and Production Engineer S at WEX Inc.
Splunk support is responsive and provides quick resolutions when tickets are opened. Their service has left a...
Read full review of Splunk Observability Cloud »
MoatazElsayed
Vice President, Consultancy Services at MTS
I would rate their customer service and technical support an eight out of ten.
Read full review of Splunk Observability Cloud »
Anonymous User
Security Engineer at a retailer
Response from technical support can be improved. There was always a delay and we had to chase them.
Read full review of Splunk Enterprise Security »
Anonymous User
Sr. Engineer at a tech company
We use technical support from time to time; nothing serious, just some questions; things like that. They've always...
Read full review of Splunk AppDynamics »
Anonymous User
Cloud Operations Manager at a computer software company
Technical support is an A+ or a 10/10. If I could give an 11/10, I would. It is what I love about them. I got a call...
Read full review of Splunk On-Call »
Anonymous User
Information Architect at a financial services firm
We have the enterprise level of support. This is one area Splunk could improve upon, since we usually have to follow...
Read full review of Splunk Enterprise Security »
Anonymous User
Performance Consultant at a tech services company
Technical support and the online community are some of the best for any product.
Read full review of Splunk Enterprise Security »
Shakti Kumar
Senior Engineering Manager at Happiest Minds Technologies
If something doesn't work, we reach out to the support team. The support provided by the team is great. The support...
Read full review of Splunk Enterprise Security »
Madhu Gurindapalli
Security Consultant at Matiq
When we require support from the Splunk Enterprise Security team, if we raise a request, they respond based on...
Read full review of Splunk Enterprise Security »
Anonymous User
IT Security Operations Manager at a retailer
The solution's technical support is not perfect. My company has dealt with situations where we had to wait for a...
Read full review of Splunk Incident Intelligence [EOL] »
Anonymous User
Associate Support Engineer at a healthcare company
Technical support is really good. The response is very fast. They are helpful. I get answers to my questions. I'm...
Read full review of Splunk AppDynamics »
Carl Brahms Jr
Engineer at United Airlines
* Great SaaS support, performance and uptime * Responsive support team * Responsive extension Dev team
Read full review of Splunk AppDynamics »
Anonymous User
Senior Performance Engineer Consultant
Technical support is excellent.
Read full review of Splunk AppDynamics »
Marcos Pestana
Head of IT Operations at a retailer
Technical support for this solution is mixed. We are using a local outsourcing company in Portugal as our contact for...
Read full review of Splunk AppDynamics »
Tom O’Donoghue
Senior Infrastructure Consultant at Netcompany
Splunk's technical support is not very good. They outsource their support, and the outsourced support team is not...
Read full review of Splunk ITSI (IT Service Intelligence) »
Anonymous User
Splunk and Python Engineer at a financial services firm
The technical support is good.
Read full review of Splunk Enterprise Security »
Anonymous User
Partner Account Manager at a wholesaler/distributor
Customer support with Splunk Cloud Platform is really good. The CSMs and account managers in the channel team are...
Read full review of Splunk Cloud Platform »
Anonymous User
IT Operations Engineer at a individual & family service
I have not used technical support. We can troubleshoot a high percentage of issues – I don’t know the exact...
Read full review of Splunk AppDynamics »
HimanshuTejwani
System Administrator and DevOps Engineer at a tech services company
If I have any issues, I'll go to the community. I can generally get a response within a day. Although most of the...
Read full review of Splunk Enterprise Security »
Anonymous User
Senior Application Support Specialist - ITIL® at AsianLogic
Customer Service: It’s good, they have really fast response times. Technical Support: Excellent in terms of...
Read full review of Splunk AppDynamics »
Anonymous User
Principal architect at a retailer
The solution's technical support team is okay. For most of the stuff I escalate, I have to always wait for a response...
Read full review of Splunk ITSI (IT Service Intelligence) »
Anonymous User
Senior Computer Performance Specialist at a government
The professional services that we actually use, we did need their assistance in standing up this product. They were...
Read full review of Splunk AppDynamics »
Anonymous User
Business Analyst at a retailer
I can say that support is good.
Read full review of Splunk Enterprise Security »
Raheel Asim
Security Operation Centre (SOC) Analyst at Nera Philippines Inc.
I'm satisfied with the level of service technical support provides.
Read full review of Splunk Enterprise Security »
Anonymous User
Programmer/Analyst at a tech company
We constantly use technical support. It’s pretty good, depending on the nature of the challenge we're having....
Read full review of Splunk AppDynamics »
Gavan McLaughlin
Application Engineer at Expedia
I don't engage with the support directly. Another member of my team does. Any time that we have needed support, he...
Read full review of Splunk Enterprise Security »
Abdelmonam LABBOUZ
Splunk Observability Expert
I would rate Splunk technical support at six out of ten. When we have a problem and need to create a case, the...
Read full review of Splunk Observability Cloud »

Review 1 of 30

Technical Support

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