Compare Sisense vs Splunk

Sisense

Based on 41 reviews.

Splunk

Based on 849 reviews.

Sample Customers

Sisense

Ebay, WIX, Wave Accounting, ESPN.com, Magellan Luxury Hotel, Paylogic, Sony, Merck, EDA, One Hour Translation, NASA, Plastic Jungle, Philips, Yahoo

Splunk Cloud Platform

Mindtouch

Popular Solutions

Sisense

3 reviews

Splunk Enterprise Security

153 reviews

Splunk AppDynamics

39 reviews

Splunk Cloud Platform

48 reviews

Top Industries

Financial Services Firm

20%

Computer Software Company

13%

Government

University

Financial Services Firm

14%

Computer Software Company

14%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Jason Berman
Business Intelligence & Reporting Manager at a tech vendor
I was looking into some of our business operations with tow truck companies. I focused on evaluating turnaround times...
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Review 1 of 1

Gyanesh Rahatekar
Back office at Reliance Industries Ltd
I get information related to application transactions on a day-to-day basis and manage their capacity augmentation...
Read full review of Splunk AppDynamics »
Anonymous User
Splunk System Engineer at a non-tech company
The typical use case for Splunk Enterprise Security is to meet regulations and requirements for critical...
Read full review of Splunk Enterprise Security »
Abdelmonam LABBOUZ
Splunk Observability Expert
The solution involves observability in general, such as Application Performance Monitoring, and generally addresses...
Read full review of Splunk Observability Cloud »
Siva Kuppala
Enterprise Architect at Wipro Limited
The main use cases for Splunk User Behavior Analytics include threat detection. I detect insider threats, compromised...
Read full review of Splunk User Behavior Analytics »
Kishore Gorantla
Splunk/SOAR Engineer
My use case for the solution is basically focused on deploying and configuring data related to Splunk, upgrading the...
Read full review of Splunk SOAR »

Review 1 of 5

Customer Service

Sridhar Adduri
Business Intelligence Specialist at University of Central Missouri
The solution's technical support team is good.
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Wiboon Thabsuwan
Senior Consultant at IMD Company Limited
The solution's technical support is good. I rate the technical support a nine out of ten.
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FernandoMorote
Senior Software Engineer/BI Data Analyst at a analyst firm
They have a very good customer support team. We have biweekly meetings with them and they are very helpful.
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Wiboon Thabsuwan
Senior Consultant at IMD Company Limited
Technical support at Sisense is good.
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Jason Berman
Business Intelligence & Reporting Manager at a tech vendor
During the process, I had a fully dedicated resource on my team, and I engaged with them twice a week. The support...
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Anonymous User
Senior Data Architect at a marketing services firm
The customer service provided by Sisense is excellent. It's clear that the company is invested in their clients...
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Chris Grimsley
Business Intelligence Manager at a tech services company
Support is very responsive and clearly one of the strengths of Sisense. I have always received a fast response and...
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Anonymous User
Director, Business Operations at a university
Technical support is very responsive and helpful in providing links to various solutions to problems and questions...
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Anonymous User
Director of Information Systems at a logistics company
Customer Service: Excellent customer service both pre-sales and post. Technical Support: Technical support has been...
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Anonymous User
Network & Systems Administrator at a non-tech company
I rate technical support extremely high. They put a lot of effort into support; guys even write plugins to enhance...
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Anonymous User
Senior Manager of IT at a retailer
Customer Service: Customer service has been excellent. Technical Support: Technical support is very good. The rapid...
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Anonymous User
Techno-Functional Consultant at a tech consulting company
Customer Service: Satisfactory, with opportunity to improve. Some issues are speedily handled, however, others take...
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Anonymous User
Section Editor: Print Software at a printing company
The sales experience was a real differentiation for Sisense. The customer service has been awesome so far, granted we...
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Anonymous User
Product Owner of Business Intelligence at a computer software company
Customer Service: Excellent. I am confident I will receive a response within the same day and usually much sooner...
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Anonymous User
Infrastructure Expert at a tech services company
From what little I had to talk to SiSense, their CS department was top notch and had an answer for any question I...
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Anonymous User
Manager, Advancement Information Services at NC State University
Customer Service: Customer service is very good and responsive. Technical Support: Technical support is good.
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Anonymous User
Vice President of Information Technology at a manufacturing company
We have used the Technical Support resources on 3 or 4 occasions during the implementation and the group is very...
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Anonymous User
Senior IT Project Manager at a government
Customer Service: The Sisense customer service group is fabulous. They answer all our questions and respond to our...
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Anonymous User
Staff Business Data Analyst/ Business Data Manager
Customer Service: Very good. Technical Support: Very good.
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Anonymous User
Business Analyst at a media company
I’d like to highlight the good and quick support, which always tries to find a custom solution for any issues either...
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Anonymous User
Director of Commercial Solutions
Customer Service: Exceptional. The pre-sales support was outstanding - the team was patient, generous, and highly...
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Review 1 of 21

Oluwatoyin Deinde
Head, Production Assurance and Customer Care at a financial services firm
I am not very impressed with support. The service could be better.
Read full review of Splunk AppDynamics »
Scott Eagles
Senior Splunk engineer at a manufacturing company
The solution's technical support is awesome, and I love it.
Read full review of Splunk Enterprise Security »
Jamiu Olaide
Data Consultant at a tech consulting company
The documentation for Splunk Doctors is excellent, particularly when it comes to addressing installation issues....
Read full review of Splunk ITSI (IT Service Intelligence) »
Nakul Agarwal
Splunk architect at Schwarz IT KG
We use Splunk Operator on Kubernetes, so it's not on-prem or Splunk Cloud. Customer support is not good at all. For...
Read full review of Splunk Enterprise Security »
Maaz Khalid
Manager SOC at Rewterz
There have been instances where the response time from Splunk's support team has been slower in comparison to others....
Read full review of Splunk Enterprise Security »
MD MASRURUL HODA
Security Manager at a financial services firm
The technical support for the Splunk SIEM solution was average. Splunk is still working on improving its customer...
Read full review of Splunk SOAR »
Siddharth_Jain
AIOPS Consultant at AIOPS Consultant
I've contacted technical support. They were good in terms of experience. The cloud support is excellent.
Read full review of Splunk ITSI (IT Service Intelligence) »
Santhosh Kandadi
Assistant Vice President at Synchrony
Technical support is very good. They know their product and they are responsive to requests. We're satisfied with the...
Read full review of Splunk Enterprise Security »
LeslieTaylor
Consultant at Pyramid Consulting
I haven't contacted the tool's support.
Read full review of Splunk Enterprise Platform »
Anonymous User
Cybersecurity Specialist at a manufacturing company
The solution's technical support offered to users could be much more. At times, I get answers related to Splunk from...
Read full review of Splunk Enterprise Security »
Yegor Skrynnyk
IT Specialistâ€‹ at IT Specialist LLC
I have not contacted support. We have only used our local distributors, and they have been good.
Read full review of Splunk AppDynamics »
Anonymous User
Technical Architect-Product Development
The technical capabilities of people sitting in technical support is questionable. The reason being this is an...
Read full review of Splunk AppDynamics »
Anonymous User
Security Operation Center Analyst at Sadad
We don't use technical support because we are under sanction. We use our own knowledge and team to implement and to...
Read full review of Splunk Observability Cloud »
Anonymous User
Senior IT Security Operations at a pharma/biotech company
The quality of support depends on the support and license. On the average, I would give them a rating of 6/10.
Read full review of Splunk Enterprise Security »
Ali Tamimi
Managing Director at Hayyan Horizons
Technical support is average. It's not bad, but it's not excellent either.
Read full review of Splunk User Behavior Analytics »
Anonymous User
Senior Performance Engineer at a financial services firm
Their technical support is good, but there's room for improvement. The way the technical support staff handle the...
Read full review of Splunk AppDynamics »
Anonymous User
Product Manager, CyberSecurity at a tech services company
The technical support here in South Africa hasn't been great, but I understand why as we make up less than 3% of...
Read full review of Splunk Enterprise Security »
Anonymous User
Director General de España at a cloud solution provider
I don't know about their support. I don't work with it much. On an activity level, I'm not so close to the platform....
Read full review of Splunk Enterprise Security »
Anonymous User
Production Engineer at PHE inc
Technical support has been awesome. I've only had to call them a couple of times. Every time I did, I got an...
Read full review of Splunk AppDynamics »
lebohang-motloung
Technical Team Lead at a financial services firm
The technical support is great. After you have spent a certain amount with AppDynamics they provide you with...
Read full review of Splunk AppDynamics »
Anonymous User
Senior Performance Engineer at a financial services firm
I would say that the support is 50/50. It is not very fast and there is definitely room for improvement in terms of...
Read full review of Splunk AppDynamics »
Anonymous User
Manager - Application Operations at a consumer goods company
Technical support is great. We’ve got great resources on that team, both on the delivery side, as well as on the...
Read full review of Splunk AppDynamics »
Anonymous User
SIEM Consultant at a educational organization
The technical support is very good. They also offer a lot of basic resources.
Read full review of Splunk Enterprise Security »
Mohammed Hassan
Regional Director at iSecureMind
Splunk's technical support is at the same level for all products, although we have not opened many tickets.
Read full review of Splunk Enterprise Platform »
Anonymous User
Senior Consultant - DevOps at a tech services company
Customer service is good. I have always received prompt responses for the queries and concerns raised.
Read full review of Splunk On-Call »
Anonymous User
President at a non-profit
Splunk has many partners that provide customer support that can be used.
Read full review of Splunk Enterprise Security »
Anonymous User
CYBERSECURITY ANALYST at a tech services company
Technical support has been good.
Read full review of Splunk Cloud Platform »
Shakti Kumar
Senior Engineering Manager at Happiest Minds Technologies
If something doesn't work, we reach out to the support team. The support provided by the team is great. The support...
Read full review of Splunk Enterprise Security »
Anonymous User
Sr. IT Manager at a pharma/biotech company
Technical support for Splunk is good.
Read full review of Splunk Enterprise Security »
Christopher Mooney
Incident Manager at CyberCore Technologies
The community (Splunk Answers/Slack Channel/User Groups) can help get you started.
Read full review of Splunk Enterprise Security »

Review 1 of 30

Technical Support

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